i suggest a look at this site
http://h10025.www1.hp.com/
cf101
Main Topics
Browse All TopicsAaaaarrrrrrgghhhhhhhh.
I have been using my HP psc 2410 photosmart all-in-one for over 2 years without any problem (well, hardly any) on my old PC.
I now have a brand new PC - just out of the box.
I am having trouble installing my HP psc 2410 photosmart all-in-one to this new pc - and I am EXHAUSTED.
Using plug and play - fails
I tried using the original software it came with - fails
I've tried using the auto-install software from the HP website - fails
Tried downloading to disk the 'up-to-date' software from HP - fails
I have tried this software over and over (and over again).
I have uninstalled and re-installed over and over (and over) again.
Here's a run-through:
I run the software (gc_w01_ENU.exe) which I have downloaded from HP:
The first message I get (after I accept the agreement etc) is: connect your device now (which I do).
The device gets detected (as I expect) so I wait for the device setup to finish.
The next message I get is: Device setup has failed to complete.
I press 'retry', I make sure the device is powered on and the usb cable is connected properly. They are.
Ok I think, as suggested by the software, I'll unplug the usb cable and install the software, ticking the box that states 'I am unable to connect the device now etc etc'
The software 'installs' after about 10 minutes (notice the quotation marks!) so I click finish.
Next (without anything new being plugged in, the 'Found new hardware' box appears. I run it to get the message 'Cannot install this hardware'.
Not unexpected I think as I haven't added any new hardware (yet). I finish that 'Found new hardware' pop-up. This happens 5 more times (one after the other), which I finish as before.
Then I plug my psc 2410 into the usb slot. Nothing happens.
The printer is not in my 'Printers & Faxes' folder so I next run the 'Add a printer' wizard. Even though I shouldn't have to with plug and play, I do, as plugging and playing does nothing. I tick the radio boxes: Local Printer attached to this computer & automatically detct and install my plug & play printer.
The message: the wizard was unable to detect any plug & play printers message appears.
i try to install the printer manually by pressing next. This doesn't work
I don't know what else to do.
Any offers?
I am offering 500 points as this is extremely urgent. I need this scanner EVERY day.
This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.
Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.
If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.
Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.
Access the answers to your technology questions today.
30-day free trial. Register in 60 seconds.
Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Try it out and discover for yourself.
30-day free trial. Register in 60 seconds.
Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.
i suggest a look at this site
http://h10025.www1.hp.com/
cf101
I posted this also in the other, Repeated question, but . . . here goes . . .
Let's start all over again :
Go to HP Site and get the file - kl_nn_w02_enu.exe (244.17M) - Which replaces the CD that came with the scanner, from :
" http://h10025.www1.hp.com/
Save it do your disk, and then do the following :
1 - Uninstall and completely ERASE all HP Software related Folders.
2 - UNPLUG the Scanner, USB.
3 - Reboot
4 - Install HP Software, with the USB Cable Plugged Out.
5 - Plug the cable IN only when ASKED.
6 - Reboot
7 - Go back to HP Scanner Page and look for the Updates you need, from " http://h10025.www1.hp.com/
Hope this help !
Best Regards !
I wiped my PC completely and re-installed windows.
My PC was 2 days old and I was getting all sorts of usb problems.
After a clean wipe - everything seems fine.
Rubbish company I bought it from.
1st problem was couldn't find the eth card - drivers weren't loaded.
Then usb probs
Now I find out today they didn't supply the actual mainboard that I requested!!
I could scream!!!
Thanks anyway
Business Accounts
Answer for Membership
by: nobusPosted on 2006-09-25 at 00:54:12ID: 17590292
try other usb ports
retest it on the old PC, something may have happened to it.