Installed a new scanner (HP Scanjet 5590) on a Windows XP SP2 machine. When a user tries to scan they can get completely thru the accept function and when the software asks if we want to scan another item, we say no and immediately the Error Message Comes Up: Microsoft Visual C++ Runtime Error C:\Program Files\HP\Photosmart Essential\HP_IZE.exe. We say okay and it closes the scanning software. However, the scanned item does get saved to the default location we have set up.
This does not happen to administrator accounts, just domain users. I have been on active chat with HP and they had me uninstall the software, go to their website to be sure I had the most current software setup files. Installed again and it still does the same thing.
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