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05.15.2008 at 03:32PM PDT, ID: 23406933
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Scanning freezes and hangs with Solution Center

Tags: HP, Photosmart AIO, 7200 series, Connected through USB
When trying to scan anything with solution center into the vista computer(pre sp1), the preview scan works fine and when you click accept to do the final scan the status box comes up and starts but then it just hangs and doesnt ever do anything.  I watched the lightbar on the preview scan and it goes all the way across then back to the otherside looking like it works ok.  You can click cancel as many times as you want but it doesnt cancel or stop responding.  It just sits there.  Ive tried to use the built in vista feature for scanning but the option is grey out.  The device shows up but scanning is not allowed.
The HP "endless pile of software" suite is installed with the latest updates and its the HP Solution Center I am trying to use to scan from a photosmart 7200 series hp aio.  The printer is connected directly to the computer via usb.
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Question Stats
Zone: Computer Hardware
Question Asked By: mousemen
Solution Provided By: mousemen
Participating Experts: 1
Solution Grade: A
Views: 18
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05.16.2008 at 01:46AM PDT, ID: 21580943

Rank: Guru

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05.21.2008 at 01:04PM PDT, ID: 21618541

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05.16.2008 at 01:46AM PDT, ID: 21580943

Rank: Guru

can you scan from paint? under File ?
 
05.21.2008 at 01:04PM PDT, ID: 21618541
We found the solution.  Printer worked fine after installing it via ethernet.  USB didn't fly.  
Accepted Solution
 
 
20080236-EE-VQP-29 / EE_QW_2_20070628