Question

Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)

Asked by: markric

I have a Canon Ixus V and a Lexmark X83 Printer/Scanner connected to my PC running XP Home. I have started to get the message "Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)" after tidying up my machine. I have looked at various help files/Forum etc but the message seems to be you have to disconnect the scanner, re boot and then use the camera. What I don't understand is that I didn't have this problem before my recent tidy up? I really don't see why XP can't run both devices?
Any help much appreciated
Mark

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Asked On
2004-05-19 at 14:15:58ID20995393
Tags

cannot

,

load

,

still

,

previous

,

hardware

Topic

Computer Scanners

Participating Experts
4
Points
500
Comments
6

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Answers

 

by: khkremerPosted on 2004-05-20 at 10:43:58ID: 11119746

What exactly did you do when you say "tidying up"? Is it possible that you corrupted the TWAIN drivers?
I would try to reinstall the drivers for the camera and the printer/scanner.

 

by: markricPosted on 2004-05-21 at 00:15:10ID: 11124438

Yes, that was my first thought and I reinstalled both, but it doesn't seem to make any difference. My tidy up was simply some extended housekeeping, mainly of data files. Thanks for the thought

 

by: bibhutikumarPosted on 2004-05-22 at 07:22:01ID: 11133025

http://www.potsdam.edu/DCTM/student-computing/ResNet/error_codes.html

check for error code


try to remove driver insafe mode then reload correct version software.


 

by: markricPosted on 2004-05-22 at 09:49:55ID: 11133775

Thanks for the thoughts In the end I have gone for the direct route and bought a £15 card reader. That seems to work fine!
Mark

 

by: pperringPosted on 2004-06-20 at 04:50:20ID: 11354096

See http://support.microsoft.com/default.aspx?scid=kb;en-us;324756&Product=winxp
which explains that you cannot use more than one USB scanner at a time. You would need to disconnect unwanted scanners when you want to connect your camera.

Despite the MS article I have a Mustek 1200UB scanner, an HP S20xi negative/slide/print scanner and a Canon camera. I seem to be able to connect any 2 of the 3 at a time. I only noticed the problem when I bought a *big* (7 port) USB hub, which I did hoping to be able to keep all my USB devices connected simultaneously! No such luck with WinXP - yet.

 

by: DaveJumpPosted on 2010-07-05 at 19:30:26ID: 33141059

OK, I got this message after installing a MS wireless keyboard (1000).  It worked from Friday until Saturday afternoon.  Not sure what caused the thing to act up after a reboot.  Very perplexing.

20120131-EE-VQP-002

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