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1.4

Scanner not working when request being generated from computer

Asked by jogrist in Computer Scanners, Printers, Windows XP Operating System

Tags: Acer, Acerpower Desktop, F5, Samsung and Brother Scanner linked by USB, Error during scan please restart the program and/or switch the device off, then switch it on again and wait while it warms up

I can scan from my scanner to my computer, but when I try to trigger the scan from my computer using various software packages including photoshop, Smartthru, Control Panel.  I have tried this with 2 different scanners Brother and Samsung and they both work on other computers. I have cleared my usb drivers and installed, I have made sure I have the latest drivers for both scanners installed (uninstalled and reinstalled several times). Removed Twain32 (instructions from Samsung). Have set my DEP to allways off. As a last resort I cleared my computer down and reinstalled everything to original factory settings, as the brother scanner used to work on this computer at least 12 months ago, sadly that didn't work. I am now at the end of my rope as I do alot of scanning for my job and need this function to work. Sadly cannot afford a new computer, so really need to get this sorted.
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About this solution

Zones: Computer Scanners, Printers, Windows XP Operating System
Tags: Acer, Acerpower Desktop, F5, Samsung and Brother Scanner linked by USB, Error during scan please restart the program and/or switch the device off, then switch it on again and wait while it warms up
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Solution Provided By: BillDL
Participating Experts: 5
Solution Grade: B
 
 
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