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8.1

How to get a Canon IR2200i to store documents on a Windows server 2008

Asked by MFollwerk in Computer Scanners, Windows Server 2008, Printers

Tags: canon scanner copier documents smb

Hello everyone,

at our office we have a Canon IR2200i that is supposed to "deliver" scanned documents to a server by storing them on a SMB share. When the share was hosted on Windows server 2003R2, this was merely a matter of disabling SMB signing on the server, since (like so many "professional" copiers) the Canon cannot handle that apparently.

However, since we switched to Windows Server 2008, I cannot get the Canon to store anything on an SMB share, even when I disable SMB signing completely in the domain controllers policy. The copier only produces the less than useful message "FEHLER" ("error").
The error message is displayed immediately after scanning, so a name resolution problem is unlikely (too little delay).

If anyone had an idea either how to make it work or how to get the machine to display a more meaningful error message, it would be greatly appreciated.

The server, in its event log, records a failed logon with the following data (this is for a logon attempt including the domain name, i.e. with a username of "pps\t.test"):
--------
Security ID: NULL SID
Account Name: PPS\T.TEST
Account Domain:

Workstation name: PPS\T.TEST
--------

Especially the reported workstation name sends shivers down my spine. Seems like the copier uses a pretty "free" interpretation of what information to deliver. In its network settings, its name is configured as "canon" btw.

In the unit's address book, I used the following settings to access the server (known to work, tested with Liunx smbclient):
---------
server: \\server-01\Benutzer
Path: \t.test\Dokumente\Scans
User: pps\t.test
Password: ************
---------------
The canon has SMB support switched on; TCP/IP networking is configured by DHCP and working.
[+][-]04/07/09 04:00 PM, ID: 24092741Accepted Solution

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About this solution

Zones: Computer Scanners, Windows Server 2008, Printers
Tags: canon scanner copier documents smb
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Solution Provided By: jrtec
Participating Experts: 1
Solution Grade: A
 
[+][-]04/08/09 01:42 AM, ID: 24094960Author Comment

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[+][-]04/08/09 08:06 AM, ID: 24098083Author Comment

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[+][-]04/08/09 11:57 AM, ID: 24100605Assisted Solution

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[+][-]04/08/09 12:02 PM, ID: 24100649Expert Comment

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[+][-]04/09/09 08:46 AM, ID: 24108371Author Comment

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[+][-]04/23/09 03:01 AM, ID: 24213288Author Comment

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