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8.2

Scanner software crashes program but WIA drivers don't crach it.

Asked by HITSMAN in Computer Scanners, Windows XP Operating System

I have a client that has a Samsung SCX-4824 series MFP.  They use clinical software for patient management and scan documents straight into the software.  There is 2 ways of scanning into the software direct.  Going into a patients record and scanning or doing a bulk scan through a separate application that is part of the clinical program called bulk import.  If you try and scan into the patient record, as soon as you click scan it shuts down the clinical program, if you scan into the the bulk import application you can select the source as WIA scanner in the scanner window and scan without problems.  As soon as you select the Samsung driver as the source it shuts down the Bulk Import program.

The clinical software seems to be picking up the Samsung driver and not the WIA driver but there isn't anywhere to change the default scanner.  The bulk import seems to be picking up the WIA driver when you start the application and the Clinical software is picking up the Samsung driver (I assume it is anyway) as it crashes as soon as scan is clicked.  So in the clinical software I can't even bring up the scan window to select the source it just crashes instantly, no messages no errors.

I have searched through the registry but can't find anthing to do with DefaultScanner or the like.

Anyone got any leads on this.  I am about to perform a restore I think.

The system is XP Pro SP2, running Elusiva Terminal services, Elusiva Universal print driver, AVAST Pro, SuperAntiSpyware, Hamachi VPN software, Best Practice Clinical Software using MSDE SQL and various other applications.
Regards
Steve
[+][-]05/18/09 12:19 AM, ID: 24409579Assisted Solution

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[+][-]05/18/09 04:45 AM, ID: 24411054Author Comment

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[+][-]05/18/09 05:25 AM, ID: 24411306Accepted Solution

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About this solution

Zones: Computer Scanners, Windows XP Operating System
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Solution Provided By: HITSMAN
Participating Experts: 1
Solution Grade: A
 
[+][-]05/18/09 09:02 AM, ID: 24413347Expert Comment

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[+][-]05/21/09 02:47 AM, ID: 24439524Author Comment

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