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HP Scanjet 5590 - Won't scan when PC is locked

Asked by MelittaChickadee in Computer Scanners, Computer Scanners by HP

Tags: HP 5590 hpqscnvw.exe hpqscnvw locked PC

If the PC is in a locked state, the scanner fails to scan.  It scans fine when un-locked, but If I initiate a scan while it is locked, nothing happens, and upon un-locking, I see a "hpqscnvw has encountered a problem and needs to close. We are sorry for the inconvenience."  Any ideas would be greatly appreciated.

Thanks for your time!

Windows XP SP3
Using the full 5590 Jetscan drivers/software
[+][-]07/02/09 02:35 PM, ID: 24767935Expert Comment

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[+][-]07/02/09 07:22 PM, ID: 24769387Expert Comment

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[+][-]11/03/09 09:22 PM, ID: 25736633Administrative Comment

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