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Asked by MelittaChickadee in Computer Scanners, Computer Scanners by HP
If the PC is in a locked state, the scanner fails to scan. It scans fine when un-locked, but If I initiate a scan while it is locked, nothing happens, and upon un-locking, I see a "hpqscnvw has encountered a problem and needs to close. We are sorry for the inconvenience." Any ideas would be greatly appreciated.
Thanks for your time!
Windows XP SP3
Using the full 5590 Jetscan drivers/software
20091111-EE-VQP-92 - Hierarchy / EE_QW_3_20080625