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8.6

Sound drivers incompatible with XP

Asked by cmiersma in Miscellaneous Hardware

Hello, I'm currently running Windows XP home edition sp1. I have an Avance logic sound card. I'll try to be as brief as possible. This system originally had Windows 2000 Pro. When I installed the critical updates I started having the random reboots and never could determine the cause. I eventually formatted the hard drive, as advised by experts exchange, and upgraded and installed Windows XP Home. Problem solved or so I thought. I attempted to use my sound card for recording and discovered the drivers were not installed anylonger. When I installed the drivers my random reboot problem returned. Windows XP gave me an error report and identified the problem as this:

 
An Update Is Available

Thank you for submitting an error report. The error was likely caused by:

AC'97 Audio CODEC (ALCXWDM.SYS)


AC'97 Audio CODEC (ALCXWDM.SYS) was created by Avance Logic®, Inc.. Avance Logic®, Inc. has updates for AC'97 Audio CODEC (ALCXWDM.SYS) that may correct the problem you reported. To learn more about the updates, see the Avance Logic®, Inc. Web site.

http://www.realtek.com.tw/pctech/pc-drivers1-1.aspx?lineid=5&famid=12&series=8&Software=True

If the problem persists, please contact Avance Logic®, Inc. and alert them of the problem.


So i went to the link and have attempted to install the "update". When I try to install, it says this driver is not "digitally signed". I somehow found a way to use something called a "driver update tool" from the original disk and it seamed to update the driver and fix my problem. Everything worked great for about a week and now it doesn't randomly reboot but every time I reboot my system when it comes back up I get a window that says "Windows has recovered from a serious error" and then send an error report. When I send the report the above message pops up in a browser window.

So I've contacted the "realtek" support by email and they have sent me the same auto response 3 times. Of course thier recommendation is do download the updated driver which unfortunately is not working. So I'm here asking if anyone has any recommendations of what I should do now???? Please, I'll try just about anything. I have an internet based business and I'm also a musician and do recording demos with my computer so I need everything to work properly. Thanks in advance your any help you can give.

Christle
[+][-]02/03/04 06:52 AM, ID: 10261508Expert Comment

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[+][-]02/03/04 06:59 AM, ID: 10261587Accepted Solution

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About this solution

Zone: Miscellaneous Hardware
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Solution Provided By: LucF
Participating Experts: 6
Solution Grade: A
 
[+][-]02/03/04 07:01 AM, ID: 10261605Assisted Solution

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[+][-]02/03/04 07:44 AM, ID: 10262022Expert Comment

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[+][-]02/04/04 05:45 AM, ID: 10270701Expert Comment

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[+][-]02/04/04 07:44 AM, ID: 10271810Author Comment

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[+][-]02/04/04 07:48 AM, ID: 10271838Expert Comment

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