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7.5

Graphics card "The device cannot start. (Code 10)."

Asked by duz in Miscellaneous Hardware, Hardware Components, Video Cards

Tags: cannot, device, start, 10, code

Hi hardware experts!

I am allergic to hardware :) and have an interesting problem to solve on the PC my wife uses.

It is based on a ASUS A7A266 motherboard with a NVIDIA GeForce2 MX 400 graphics card. It is running Windows XP Professional SP2.

Around about the time she installed the SP2 update (but this may be coincidental) the graphics card stopped working.  When I looked in Device Manager there is a yellow "!" icon and in 'Properties' the General tab shows 'Device Status' as "The device cannot start. (Code 10)."

I installed the latest driver from the NVIDIA website (support do not respond to my emails btw) and the result was still the same.  I installed the latest ASUS BIOS from their website (they do not respond to my emails either!) reinstalled the driver and again the problem was still there.

I though it must be the graphics card so I installed an older Matrox Millennium card from another PC together with it's latest driver and the problem was still there. I put the original NVIDIA back in and reinstalled, the problem was still there.

If I uninstall the driver and reinstall everything goes smoothly. When the process is complete but before I restart (as requested by the install program) Device Manager reports 'Device Status' as "The device is working properly." This changes to "The device cannot start. (Code 10)." after a restart.

Any ideas anyone?

- duz
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About this solution

Zones: Miscellaneous Hardware, Hardware Components, Video Cards
Tags: cannot, device, start, 10, code
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Solution Provided By: joostdevries
Participating Experts: 6
Solution Grade: A
 
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