Question

Dell Asset Tag and Serial Numbers

Asked by: lanman777

We are performing remote inventories with Altiris on Dell servers.
Some of the replys back give us an asset tag others do not.
Some inventories give us a serial number and very long computer ID.
I need to verify the warranty information on these servers. Is there a way
to find the asset tag or warranty eligability from the serial number or computer
ID that Altiris is providing us with.
Just got off of a Dell chat with tech support online. They were not able to help me
without an asset tag.
Am looking for other options and suggestions.

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Asked On
2007-10-26 at 12:43:14ID22921071
Tags

dell

,

serial

,

number

,

tag

,

asset

Topics

Computer Servers

,

Windows 2003 Server

Participating Experts
8
Points
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Comments
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Answers

 

by: 65tdPosted on 2007-10-26 at 13:13:47ID: 20158683

Do the servers have Dell Server Assistant on them?

 

by: aissimPosted on 2007-10-26 at 13:15:40ID: 20158699

If you have the ability to remote desktop to these servers you could do so, then visit: http://support.dell.com/support/topics/global.aspx/support/my_systems_info/details?c=us&l=en&s=gen

On the warranty lookup page there's a link for 'Find My Service Tag'....which will auto-detect the Service Tag and Express Service Code.

 

by: ChiefITPosted on 2007-10-27 at 10:55:28ID: 20162288

There is a way, I just have to be at a Dell computer and not my custom build.

I will dig up the information on Monday when I am at work.

 

by: lnkevinPosted on 2007-10-28 at 06:30:11ID: 20164552

Downoad SIW software and run it on c: of those server. On the left panel under system info select it and look for the Serial Number on the right panel. This SN is your Dell Service tag.
http://www.gtopala.com/siw-download.html

very long computer ID...
This could be the express service code using in Dell database only. For inventory purpose, you may want to use Dell Service Tag (Serial Number)

K

 

by: ChiefITPosted on 2007-10-29 at 08:10:20ID: 20170047

It's Monday and I am getting back as promised.

The Dell asset tag can be found under system information and/or the properties of the computer. If you remote desktop, just right click "my computer" and click on properties or go to start>>Programs>>Accessories>>System Tools>>System information.

There is a catch. You have to have the dell help utilities installed on the dell machine. Dell installs these by default.

I am at my dell machine and elected not to have the Dell utilities installed. So, I can not verify the above information.

I hope this helps.

 

by: straynorPosted on 2008-06-04 at 03:32:09ID: 21708542

I use this works well for me....just put it in notepad and save as a vbs !

'
on error resume next
strComputer=InputBox ("Enter the computer name of the server you'd like to query for Service Tag")
Set objWMIservice = GetObject("winmgmts:\\" & strComputer & "\root\cimv2")
set colitems = objWMIservice.ExecQuery("Select * from Win32_BIOS",,48)
For each objitem in colitems
      Wscript.echo "Dell Service Tag: " & objitem.serialnumber
Next
' 

                                              
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by: MH-AdministratorPosted on 2010-05-05 at 06:26:07ID: 32642906

@straynor

I ran your script but it just flashes the service tag and disappears too fast for me to see but a few characters.

 

by: MH-AdministratorPosted on 2010-05-05 at 06:33:57ID: 32642996

I added a bit of code to send the results to a txt file.

on error resume next
strComputer=InputBox ("Enter the computer name of the server you'd like to query for Service Tag")
Set objWMIservice = GetObject("winmgmts:\\" & strComputer & "\root\cimv2")
set colitems = objWMIservice.ExecQuery("Select * from Win32_BIOS",,48)
Set objFS = CreateObject("Scripting.FileSystemObject")
Set objNewFile = objFS.CreateTextFile("fsoutput.txt")
For each objitem in colitems
 objNewFile.WriteLine "Dell Service Tag: " & objitem.serialnumber
 objNewFile.Close
 Wscript.write "Dell Service Tag: " & objitem.serialnumber
Next
                                              
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by: sccitPosted on 2010-08-20 at 11:30:59ID: 33487938

The last posting works great.  Thanks for making it available!!

 

by: rjsuzukiPosted on 2011-02-22 at 08:59:35ID: 34953370

Not sure if anyone is still on this thread, but I found it and tried to use it but the output file is blank. Anyone have this issue?

20120131-EE-VQP-002

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