Question

Upgrade to DVD Causes Video to quit working

Asked by: TheITGuy-ut

I have a Dell Poweredge 2650. It has a Teac CD-224E CD-ROM manufactured jan 2003 and everythingis working fine. I need to upgrade to a DVD-ROM drive. I bought a CD-R/RW/DVD-ROM drive model DS-24CZP. When I install the DVD and restart the server, all lights flash, the DVD is getting power, what I'm not getting is video. If I switch back to the CD everything works fine again. I have tried another DVD-ROM of the same make and type thinking it might be a bad DVD player.
 
Any suggestions?
 
Thanks

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Asked On
2008-01-23 at 20:39:57ID23106792
Tags

Dell

,

PowerEdge

,

2650

Topics

Computer Servers

,

Miscellaneous Hardware

,

Video Cards

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Answers

 

by: MotoCrazyPosted on 2008-01-23 at 20:51:13ID: 20730715

Since you are removing an old drive and replacing it with a new one, did you uninstall the old one first? There may be a driver conflict going on. In Device Manager (Assuming Windows OS since not specified), uninstall the Teac first, then power off and install the Lite-On and boot up. Let Windows install new hardware and see what happens.

 

by: TheITGuy-utPosted on 2008-01-23 at 20:55:43ID: 20730731

Sorry I should have stated this before, there is no O/S on this server yet. I need the DVD to install the OS.

 

by: MotoCrazyPosted on 2008-01-23 at 21:14:01ID: 20730799

Ahhh... I was thinking no video as in no "video"... you mean no display at boot? No BIOS nothing? I would have to say this is out of my league honestly. My last thought... do you have another KVM around to try? Sorry, wish I could be more help.

 

by: TheITGuy-utPosted on 2008-01-23 at 21:28:09ID: 20730862

Thanks MotoCrazy. I should rephrase the question ad no display at boot.

Thanks for trying to help

 

by: JohnnyCanuckPosted on 2008-01-24 at 00:37:07ID: 20731621

How is the DVD jumpered?  Same as the CD?  If you disconnect the data cable from the DVD and just leave the power connected does the video display work?

 

by: CallandorPosted on 2008-01-24 at 06:16:34ID: 20733124

You should definitely check the jumpers, as JohnnyCanuck recommended.

>I have tried another DVD-ROM of the same make and type thinking it might be a bad DVD player.

And what happened?  Was it also jumpered the same as the original?

 

by: TheITGuy-utPosted on 2008-01-24 at 07:31:21ID: 20733870

These drives are slimline with a 50Pin ATAPI connector. I see no jumpers It a sealed unit. The server will boot without the CD or DVD installed.

 

by: CallandorPosted on 2008-01-24 at 13:48:11ID: 20737838

How are you connecting the 50-pin connector to a regular IDE cable?

 

by: TheITGuy-utPosted on 2008-01-24 at 18:12:11ID: 20739511

Dell has a try that holds the floopy and the CD/DVD player. These CD/DVD players are not standard IDE cabled I think their the same knid that go into laptops.

 

by: CallandorPosted on 2008-01-25 at 05:58:05ID: 20742456

My guess would be that the connector is not lining up with the pins correctly.  When you install the drive, does it look like the cable fits as tightly as with the CDROM drive?  An improper alignment would cause the signals to be incorrect and prevent bootup.  The other DVD drive causes the same symptoms?

 

by: TheITGuy-utPosted on 2008-01-25 at 06:34:24ID: 20742784

Yes both DVD Drives cause the same results on to different but identical poweredge servers. I'm beginning to think that the issue is with the BIOS on the servers not recognizing the DVD for what it is some how.

 

by: MotoCrazyPosted on 2008-01-25 at 07:28:08ID: 20743217

Do you have the latest BIOS version?

 

by: CallandorPosted on 2008-01-25 at 10:53:23ID: 20745181

It may be a specific incompatibility between this series server and the DVD drive.  You can look for a BIOS update, which MotoCrazy suggested, or you can try a different DVD drive.

 

by: TheITGuy-utPosted on 2008-01-31 at 06:21:01ID: 20786713

I switched to a Sony brand DVD player and that fixed the problem. Thanks for you support

 

by: ljacobsPosted on 2009-09-14 at 14:38:45ID: 25329590

I am in the same situation.  What model Sony DVD did you purchase?

20120131-EE-VQP-002

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