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04.06.2008 at 03:26PM PDT, ID: 23300108
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6.2

Can't build RAID, Server dead. Subtitle: Are you smarter than HP?

Asked by Bert2005 in Computer Servers, Computer Motherboards, Computer Hard Drives

OK, Two onsite visits and ten phone calls of a total of at least five hours later, my server is worse than when I started. Sorry to be so long, but the details are important.

HP Proliant ML100 G4 with Smart Array E200i RAID controller. Running SBS 2003 Standard R2.

Started out with the server just decided to stay on with all fans, but the hard drives would turn off. This would happen about ten times per week. Rebooting would fix it. Error messages pertained to battery so updated firmware of battery on RAID card. Didn't help. So, bought a new battery. Helped for two days, then back to square one. Then ADU reports hard drive 4 is dead and there is no redundancy. Replace hard drive. It says it is rebuilding, but then error message is No parity. No raid. HP comes out says it needs more time to rebuild. The next day, the computer stopped working five times during work hours which is quite annoying. It had all night to rebuild.

HP comes out again. States it is the RAID controller. Puts in new RAID controller, works for thirty minutes, then BSOD about SBS 2003 driver. Continues to turn off sporadically, so tech installs new system board. Continues to have issues, so tech tells me HP will send a new SATA cable and I should rebuild the RAID. Problem is after HP tech leaves, the computer for the first time ever will not boot up. Just dead. HP tells me to rebuild the RAID.

So, I deleted the RAID and went into ROM and reconfigured a RAID5. It tells me it configures in under a second. I would have thought it would take longer. The OS begins to load only to stop dead EVERY time at NTFS file load. Spent an hour last night and two hours today trying to add drivers to the RAID controller using a floppy disk. I get to that screen using F6 at Windows set up, run the floppy, but it doesn't work. Always crashes. I have tried to rebuild the RAID from the ROM during POST and also from the HP Embedded SATA RAID controller #0 Configuration Utility. Whether I try to "Manage Arrays" or "Creat Array," it continues to say there are no hard drives even with four hard drives connected.

So, basically, I am wondering why with a new motherboard, new controller, new battery and four good hard drives, why I can't install Windows. I continue to think it hasn't configured a RAID. I am about to tell HP to just send a tech with a new server, and if he can fix it onsite complete with install, fine; if not, give me a new server. I need to run my business.

Any ideas. I must say HP has tried.

Thanks.

BertStart Free Trial
[+][-]04.06.2008 at 05:21PM PDT, ID: 21293688

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[+][-]04.06.2008 at 05:28PM PDT, ID: 21293707

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[+][-]04.06.2008 at 06:50PM PDT, ID: 21293898

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[+][-]04.06.2008 at 07:32PM PDT, ID: 21294021

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Zones: Computer Servers, Computer Motherboards, Computer Hard Drives
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Solution Provided By: Lonewolf70
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Solution Grade: B
 
 
[+][-]04.07.2008 at 05:21AM PDT, ID: 21296067

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[+][-]04.07.2008 at 08:01AM PDT, ID: 21297561

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[+][-]04.07.2008 at 08:46AM PDT, ID: 21298024

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[+][-]04.07.2008 at 09:58AM PDT, ID: 21298653

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[+][-]04.08.2008 at 10:03AM PDT, ID: 21307293

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[+][-]04.08.2008 at 08:11PM PDT, ID: 21311570

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[+][-]04.09.2008 at 01:30AM PDT, ID: 21312832

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[+][-]04.09.2008 at 08:43AM PDT, ID: 21316099

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