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12/07/2008 at 05:50PM PST, ID: 23964831
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7.4

hp

Asked by YASSIE in Computer Servers, Personal Computers, PC Laptops

Hello
I am now working at Japan.

Our  hp ML370R04 has many many troubles .
I called 9 times to repair for 4 years .  Many cases our LTO3 tape backup speed slow down to half.
Recently , hp LTO3 tape cannot compress suddenly....

New ML370 setup in rack  4 years ago , but there is the HDD fault lamp trouble before install windows software . But hp Japan assert hp NEVER replace with new hardware because this trouble is only your case !!!!!!


My call was given someone the runaround .
hp Japan escalation manager  HASUIKE also tried to cheat me.
HASUIKE told  1 defective tape in 10  tapes is in the  hp acceptable margin.
Incredible quality !

Is there any escalation process to hp HQ ?
In every country , hp try to cheat the customer ???

In Japan, hp Japan never try to fix user troubles.
Many people write complaints their own blogs.

I appreciate your help .
Still , our server has the problems.

Best regards

[+][-]12/07/08 06:23 PM, ID: 23118397

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Zones: Computer Servers, Personal Computers, PC Laptops
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Solution Provided By: Wakeup
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