Question

Unexplainable sudden drop in RAID 5 Throughput

Asked by: adramis

Hello All,

I am running Exchange 2003 on an HP Proliant DL380 3.06Ghz, 2GB RAM, with RAID 1+0 logical drive for the C:\  (9GB free out of 40GB) and RAID 5 logical drive for D:\ data in four physical drives (33GB free out of 203GB). MDBDATA totals 162GB.

Everything has been smooth literally for years, but throughput on the D:\ data volume suddenly dropped drastically over the course of a single day and has remained low. Throughput is one 7th what it used to be, and backup has gone from 3 hours to 12 hours. But not just backup, any file copy or throughput tests show the degradation. It doesn't matter if the Exchange databases are mounted or not. HP Management utility reports no degraded components, Windows Disk Manager reports a Healthy partition, and Event Viewer shows no disk errors. I've tried scheduling a CHKDSK D:\ /F, but when I reboot and it starts the CHKDSK, the whole process takes about 10 seconds.

Can anyone suggest what may be the problem with throughput? Also, why I can't seem to run CHKDSK?

Thank you.

Richard

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Asked On
2009-07-22 at 06:40:01ID24590863
Tags

HP Proliant RAID Disk Array Throughput performance backups

Topic

Computer Servers

Participating Experts
4
Points
500
Comments
18

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Answers

 

by: lnkevinPosted on 2009-07-22 at 07:20:18ID: 24915195

CHKDSK D:\ /F

I hope it's a typo. The command supposed to be:

chkdsk d: /F

you have an extra back slash.

K

 

by: lnkevinPosted on 2009-07-22 at 07:39:13ID: 24915438

When you are talking about throughput, you are relating to R/W in/out put of your RAID array and network interface and switch port...

You can perform a test to narrow down the problem by trying to copy or backup to an external USB and analyze the speed. Doing this, you can prove either it's network related or not.
If copy to USB is also unexpected slow, you may just need to look in your controller firmware, driver to ensure it's up to date. Reinstall proliant support pack newest version can mitigate the issue.

http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=3716247&taskId=135&prodTypeId=18964&prodSeriesId=3716246&lang=en&cc=us

K

 

by: CallandorPosted on 2009-07-22 at 07:46:51ID: 24915539

Your RAID-5 array may be in a degraded state; you can check in the RAID controller BIOS or RAID management software.  If it is degraded, a drive may need to be replaced and the array will remain degraded until the rebuild is complete.

 

by: lnkevinPosted on 2009-07-22 at 08:00:12ID: 24915740

I thought he said that he already checked the ACU to prove his RAID was healthy no degraded component....

K

 

by: adramisPosted on 2009-07-22 at 08:58:35ID: 24916590

Inkevin, if it was network related (controller, switch port, etc)  wouldn't I expect to see similar degradation in throughput on the C: array as well as the D: ? But degredation is only on the D: array.

Sorry, I'm quite sure I used D: instead of D:\ on the CHKDSK command, just a typo on this forum.

--Richard

 

by: lnkevinPosted on 2009-07-22 at 09:27:27ID: 24916904

Good clarification! At least we focus on the RAID array.

I assumed you did check Array Configuration Manager for degraded status... Did you update your firmware and driver on controller?

K

 

by: CallandorPosted on 2009-07-22 at 09:55:05ID: 24917167

Everything points to the RAID array, so I wanted to make sure - the symptoms certainly sound like a degraded array.

 

by: adramisPosted on 2009-07-22 at 10:26:45ID: 24917471

ACU reports:
 Status: OK
Failed Physical Drives: None

HP System Management reports no failed/degraded items

I can certainly update firmware and driver on the controller...is it possible for the controller to cause throughput degradation on C: and not on D: ?

 

by: lnkevinPosted on 2009-07-22 at 10:50:59ID: 24917707

Your C: and D: are not on the same spindle. C: is in RAID 1 and D: is in RAID 5. That said, the load is on RAID 5 container because your Exchange Logs are writting to it. You can certainly relieve the load by migrating all your Exchange logs to C:

K

 

by: adramisPosted on 2009-07-22 at 12:25:58ID: 24918676

My logs are already on C:

I will update the controller firmware/driver and see if that makes a difference.

Thank  you.

 

by: PcGod718Posted on 2009-07-22 at 15:50:16ID: 24920407

this happend to me not long ago.  IMO you got a ton of exchange data on just 3 spindles.  Exchange doesnt like that too much.
anyways.. when my exchange backups (580gb datastore) started taking 18 hours instead of the usual 4 hours, i did an offline defrag.  everyone says that you dont NEED to do it (and you dont really), but when i ran it my datastore went down to 230GB but my backup times dropped to 2:30

you may want to investigate that.  and yes, it killed my system, even when exchange svcs were stopped, my system ran like a dog until the offline defrag.

good luck

 

by: meyersdPosted on 2009-07-22 at 18:09:27ID: 24921101

Has read and write caching been disabled on the RAID array?

 

by: adramisPosted on 2009-07-23 at 06:36:24ID: 24924967

PcGod718, thanks for sharing your experience. Again though, even with Exchange out of the picture (dismounted) throughput is still just as slow doing copies or backups of non-exchange files.

Meyersd, write cache has always been disabled on that RAID, and read cache is 100%.

 

by: adramisPosted on 2009-07-24 at 08:41:59ID: 24936045

Just an update, we installed all the latest firmware and drivers to all components on that server yesterday. We had been in touch with HP and this is also what they recommended. No change in the throughput. Definitely stumped!

 

by: lnkevinPosted on 2009-07-24 at 10:22:37ID: 24937043

Since it's almost a mystery now, I just suggest to do some basic things hopefully can pull some triggers. Can you first perform a disk defragmentation on your D: in the off hours? After that, if it still does not improve, run chkdsk /F

K

 

by: PcGod718Posted on 2009-07-24 at 10:59:26ID: 24937350

well, since its just an exchange database.. why not go balls to the wall and image/backup the raid5 to an external drive, then completely blowout the raid 5 and re-do it.  should only take a few hours, and you can bypass all this chkdsk stuff.
you can take the shortcut and just kill the partition and recreate, but since it may be something a bit more underlying, i would kill/recreate the entire raid5.


-al

 

by: lnkevinPosted on 2009-07-24 at 11:20:00ID: 24937530

Restart for scratch would be good, but I will save it for the last. I don't know about your place but mine is a pain to get a couple hours outage. Plus, if the problem was lying on NTFS partition, image and restore won't fix it because you then restore the same broken image to the new RAID. Whereas, defragmentation does it job at the first place.

K

 

by: adramisPosted on 2009-07-29 at 04:45:27ID: 31606399

This server is due for replacement - I think instead of pouring any more time into troubleshooting it, I will accelerate the migration progress and its retirement. Thanks to all.

20120131-EE-VQP-002

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