torben99
asked on
Problem with active sync on symbian devices.
Hallo,
we are running an Exchange server 2003 SP2 and an ISA-Server 2005. Every employee uses a smartphone with windows mobile and active sync. Everything is working fine but we want to use also other device to use active sync.
Now the problem:
I have a SonyEricsson M600i with active sync (roadsync from datavidz). When I configure and test the settings following error appears:
-------------------------- ---------- ---------- ---------- ---------- ---------- ---------- ------
DActiveSyncEngine::CanPerf ormSync() - Priority : 0x1
DActiveSyncEngine::CanPerf ormSync() - Finished : 0x1
Synchronisierung vorbereiten...
CanConnectToInternet() - Checking Connection.
IAP : Ad-Hoc Bluetooth PAN, Type : LANService, ID : 4
IAP : T-Mobile Inter., Type : OutgoingGPRS, ID : 5
IAP : T-Mobile MMS, Type : OutgoingGPRS, ID : 6
SNAP : Internet, ID : 1
DSymbianV2InternetConnectE ngine::Set upConnecti onPrefs() - SNAP ID : 1
DSymbianV2InternetConnectE ngine::Run L()
mCurrStage=0x1
statusCode=0x0
DSymbianV2InternetConnectE ngine::Run L() - Network Status :0x1
Synchronisierung starten...
2.012 (328)
09.10.2007 17:18:49
Synchronisierung vorbereiten...
DActiveSyncDataManager::Pr epareForCa lendarSync ()
DActiveSyncDataManager::Pr epareForCo ntactsSync ()
DActiveSyncDataManager::Pr epareForEM ailSync()
DSymbianMessageManager::Ha ndleSessio nEventL() - EMsvServerReady
DSymbianOutlookMessage::Ge tTempProce ssingFolde rId() - failed to do GetTempProcessingFolderIdL () with ERR: 0xFFFFFFFFFFFFFFFF
DSymbianMessageManager::Co mpleteMsvS essionInit () - Failed to prepare the TempProcessing folder with ERR: 0xFFFFFFFFFFFFFFFF
DActiveSyncEngine::RunTask () - Ready for StartSync
EstablishInternetTimeoutIn ternalL() - Time Out Sec : 2100
IAP used : 0x5
Bearer ID : 3
MODEM Bearer
LastSocketActivityTimeout : -1
LastSocketClosedTimeout : 2100
DSymbianV2InternetConnectE ngine::Con nect()
DSymbianV2InternetConnectE ngine::Set upConnecti onPrefs() - SNAP ID : 1
Internetverbindung herstellen...
IConn - KStartingSelection : 0x0
IConn - KFinishedSelection : 0x0
InternetConnect_ProgressUp date() Stage - 2501, Error - 0
IConn - KConnectionOpen : 0x0
DSymbianV2InternetConnectE ngine::Run L()
mCurrStage=0x2
statusCode=0x0
DSymbianV2InternetConnectE ngine::Run L() : KErrNone - Connection created succesfully.
DSymbianHTTPSession::Inter netConnect _RecievedR esponse() - Connected To Internet
DSymbianHTTPSession::MakeR eady() - Removing Validation Filter
Verb. mit Exchange Server...
DActiveSyncEngine::Prepare OptionsCom mand() : 0x2
DActiveSyncEngine::Prepare ActiveSync Command() : 0x2
Initiating Submission of the HTTP Transaction (Symbian)
URL (Built) : https://XXX.XXX.XXX.XXX/Microsoft-Server-ActiveSync?User=tku&DeviceId=359315001855088&DeviceType=RoadSyncClient
DSymbianHTTPTransaction::S ubmitSymbi anTransact ion() - SubmitL() successfull.
Gprs connection successful: 0x5
Verbindung hergestellt!
IConn - KLinkLayerOpen : 0x0
MHFRunL() - STATUS: 0x4
DSymbianHTTPSession::MHFRu nL() - EGotResponseHeaders: 440 Login Timeout
Content-Length: 0x2B
MHFRunL() - DONE: 0x0
MHFRunL() - STATUS: 0x5
DSymbianHTTPSession::MHFRu nL() - EGotResponseBodyData Size:0x2B
MHFRunL() - DONE: 0x0
MHFRunL() - STATUS: 0x6
DSymbianHTTPSession::MHFRu nL() - EResponseComplete
DSymbianHTTPSession::MHFRu nL() - EFailed
DActiveSyncEngine::HTTP_Re cievedResp onse() - HTTP Transaction Failed
Server-FEHLER: 440
DActiveSyncEngine::Process CurrentCom mandRespon se() : EActiveSyncStep_Options
***Versuchen Sie erneut, die
Synchronisierung
durchzuführen! Wenn dieser
Fehler weiterhin auftritt,
führen Sie einen Neustart
Ihres Telefons aus, und
versuchen Sie erneut, die
Synchronisierung
durchzuführen.
Letzte Sync.: *FEHLER* s. Prot.
0x7370D02 (activeSyncErrTransactionF ailed)
***Synchronisierung
fehlgeschlagen!
09.10.2007 17:18:57
DStargateAppUi::ActiveSync _ReportErr or():0x737 0D02
DActiveSyncEngine::HTTP_Re cievedResp onse()
MHFRunL() - DONE: 0x0
DActiveSyncEngine::CancelS yncInterna l() - STARTED.
DSymbianHTTPTransaction::C loseSymbia nTransacti on() - Closing.
DSymbianHTTPSession::Disco nnectFromI nternet()
DSymbianV2InternetConnectE ngine::Clo seConnecti on()
DActiveSyncEngine::CancelS yncInterna l() - AdjustPrefs.
CancelSyncInternal() - FINISHED.
DSymbianV2InternetConnectE ngine::Run L()
mCurrStage=0x2
statusCode=0x0
DSymbianV2InternetConnectE ngine::Run L() : KErrNone - closing connection.
DSymbianV2InternetConnectE ngine::Clo seConnecti onInternal () : Disconnecting from the internet.
Disconnect Finished!
-------------------------- ---------- ---------- ---------- ---------- ---------- ---------- ----
Sorry it is german. But the important information are given.
Are there different settings for windows mobile devices and others?
The cert. is installed and the settings are:
user: same as windows-login
pass: same as windows-login
server: XXX.XXX.XXX.XXX
domain: our company-domain
Thank you a lot.
we are running an Exchange server 2003 SP2 and an ISA-Server 2005. Every employee uses a smartphone with windows mobile and active sync. Everything is working fine but we want to use also other device to use active sync.
Now the problem:
I have a SonyEricsson M600i with active sync (roadsync from datavidz). When I configure and test the settings following error appears:
--------------------------
DActiveSyncEngine::CanPerf
DActiveSyncEngine::CanPerf
Synchronisierung vorbereiten...
CanConnectToInternet() - Checking Connection.
IAP : Ad-Hoc Bluetooth PAN, Type : LANService, ID : 4
IAP : T-Mobile Inter., Type : OutgoingGPRS, ID : 5
IAP : T-Mobile MMS, Type : OutgoingGPRS, ID : 6
SNAP : Internet, ID : 1
DSymbianV2InternetConnectE
DSymbianV2InternetConnectE
mCurrStage=0x1
statusCode=0x0
DSymbianV2InternetConnectE
Synchronisierung starten...
2.012 (328)
09.10.2007 17:18:49
Synchronisierung vorbereiten...
DActiveSyncDataManager::Pr
DActiveSyncDataManager::Pr
DActiveSyncDataManager::Pr
DSymbianMessageManager::Ha
DSymbianOutlookMessage::Ge
DSymbianMessageManager::Co
DActiveSyncEngine::RunTask
EstablishInternetTimeoutIn
IAP used : 0x5
Bearer ID : 3
MODEM Bearer
LastSocketActivityTimeout : -1
LastSocketClosedTimeout : 2100
DSymbianV2InternetConnectE
DSymbianV2InternetConnectE
Internetverbindung herstellen...
IConn - KStartingSelection : 0x0
IConn - KFinishedSelection : 0x0
InternetConnect_ProgressUp
IConn - KConnectionOpen : 0x0
DSymbianV2InternetConnectE
mCurrStage=0x2
statusCode=0x0
DSymbianV2InternetConnectE
DSymbianHTTPSession::Inter
DSymbianHTTPSession::MakeR
Verb. mit Exchange Server...
DActiveSyncEngine::Prepare
DActiveSyncEngine::Prepare
Initiating Submission of the HTTP Transaction (Symbian)
URL (Built) : https://XXX.XXX.XXX.XXX/Microsoft-Server-ActiveSync?User=tku&DeviceId=359315001855088&DeviceType=RoadSyncClient
DSymbianHTTPTransaction::S
Gprs connection successful: 0x5
Verbindung hergestellt!
IConn - KLinkLayerOpen : 0x0
MHFRunL() - STATUS: 0x4
DSymbianHTTPSession::MHFRu
Content-Length: 0x2B
MHFRunL() - DONE: 0x0
MHFRunL() - STATUS: 0x5
DSymbianHTTPSession::MHFRu
MHFRunL() - DONE: 0x0
MHFRunL() - STATUS: 0x6
DSymbianHTTPSession::MHFRu
DSymbianHTTPSession::MHFRu
DActiveSyncEngine::HTTP_Re
Server-FEHLER: 440
DActiveSyncEngine::Process
***Versuchen Sie erneut, die
Synchronisierung
durchzuführen! Wenn dieser
Fehler weiterhin auftritt,
führen Sie einen Neustart
Ihres Telefons aus, und
versuchen Sie erneut, die
Synchronisierung
durchzuführen.
Letzte Sync.: *FEHLER* s. Prot.
0x7370D02 (activeSyncErrTransactionF
***Synchronisierung
fehlgeschlagen!
09.10.2007 17:18:57
DStargateAppUi::ActiveSync
DActiveSyncEngine::HTTP_Re
MHFRunL() - DONE: 0x0
DActiveSyncEngine::CancelS
DSymbianHTTPTransaction::C
DSymbianHTTPSession::Disco
DSymbianV2InternetConnectE
DActiveSyncEngine::CancelS
CancelSyncInternal() - FINISHED.
DSymbianV2InternetConnectE
mCurrStage=0x2
statusCode=0x0
DSymbianV2InternetConnectE
DSymbianV2InternetConnectE
Disconnect Finished!
--------------------------
Sorry it is german. But the important information are given.
Are there different settings for windows mobile devices and others?
The cert. is installed and the settings are:
user: same as windows-login
pass: same as windows-login
server: XXX.XXX.XXX.XXX
domain: our company-domain
Thank you a lot.
ASKER
Oh sorry. We use ISA 2006.
Ok, the problem is that the sonyericsson devices are unable to fallback to basic authentication.
To solve the problem you have to create a new web listner for the ericsson devices that only use basic authentication.
or if you post you mail address I can send you a script that you can run on the ISA server to solve your problem.
The script will change the mapping table in ISA and make devices with user agent "sonyericsson" to use basic authentication.
Regards,
Michael Lundgren
To solve the problem you have to create a new web listner for the ericsson devices that only use basic authentication.
or if you post you mail address I can send you a script that you can run on the ISA server to solve your problem.
The script will change the mapping table in ISA and make devices with user agent "sonyericsson" to use basic authentication.
Regards,
Michael Lundgren
ASKER
Oh thanks, i will try that.
My mail address is to.kunze@googlemail.com
Regards,
T. Kunze
My mail address is to.kunze@googlemail.com
Regards,
T. Kunze
Hi michaellundgren,
please, could you send me the script as well : freddy.fleischer@gmx.de
Thanks!
Freddy
please, could you send me the script as well : freddy.fleischer@gmx.de
Thanks!
Freddy
ASKER CERTIFIED SOLUTION
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Hi michaellundgren,
thank you very much for your help!
Regards,
Freddy
thank you very much for your help!
Regards,
Freddy
ASKER
Thank you very much as well!
Regards,
Torben
Regards,
Torben
can you check you ISA server version again.
Do you use ISA 2004 or ISA 2006?
Regards,
Michael Lundgren