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Windows Server 2003 and Iomega ix2-200 NAS Drive Issue

Hi guys,

I have an Iomega ix2-200 NAS drive that is connect to a Windows 2003 server through a switch. I have recently had a problem with an online backup program I had installed on the server and its save destination was on the NAS drive.

I have contacted the online backup company and they found that the file destination and all the information in the files had been lost. They believe that the problem is to do with the operating system or the NAS drive and has nothing to do with their program, as they have tested it and is working correctly.

I have tried to contact Iomega but they only deal with service plan cover which I don't have and is very expensive. I know if I reset the file destination correctly that it will be functional again, but I would like to know why this happened and prevent it from happening again, so I have the following question to ask:

1. Can the operating system affect the NAS Drive and delete files?
2. Is there any way I can see if the Server is connecting to the NAS Drive correctly?
3. Is there a way to find out if there is a problem with the server and if so what type of error should I be worried about in relation this this problem?
4. How can I check if the NAS drive is working correctly?
5. Should i do a factory reset on the NAS drive, though I'm reluctant to do this as there is still a lot of other data on this?

I am quite stuck with this problem and don't know what to do next. So if anybody has had a similar problem that can help me, it would be greatly appreciated.

Kind regards,
Robbie
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Gerald Connolly
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What was the problem you had with the backup, what was the error message?

1. The server and the NAS are seperate entities. Yes the server can delete files and depending on what has been shared from the NAS box it could affect the operation of the NAS, although that is unlikely.
2. Depending on how your NAS is connected to the server, you should be able to see the shares/drives in Windows explorer. You should have a management console of some sort for the NAS.
3. If the backup system has lost its configuration, what happened, was there an update to the server or the backup? Is the backup system (which one do you use) saying its lost its config or lost contact with its backup location?
4. Can you access its management console, can you see its shares/drives
5. Factory reset is a last chance option and you are likely to lose all your backups.
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noxcho
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