Question

File error: data may have been lost.

Asked by: cwPCI

Excel 2007 silently corrupts my .xls file when it saves.  There is no indication of any problem until the file is closed and re-opened.  

When the file is re-opened the error in the title is presented and after searching the formulas in the workbook several will have had the formula changed from a valid formula to =#N/A.

I am losing hours and hours of productive time.  I have searched this one high and low.  I did pay Microsoft $300 to tell me what I was doing wrong.  The result of that effort was a misdiagnosis - meaning, the fix applied only worked temporarily.  The problem keeps coming back and I am about to dump my Excel 2007.  It is just getting too expensive.  

I have been through the ringer on this one, so please - only serious debuggers should respond.  I am using WSS to maintain version history.  I can provide before and after file samples to whoever takes this on.

The formulas that have been affected to date are:

LEFT
DEC2BIN
MROUND
radtodeg - custom subroutine

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Asked On
2009-01-19 at 15:17:38ID24065446
Tags

Microsoft Excel 2007

Topics

Consulting

,

Microsoft Programming

,

Microsoft Excel Spreadsheet Software

Participating Experts
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Comments
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Answers

 

by: boag2000Posted on 2009-01-20 at 00:00:41ID: 23417996

The only thing I can reccommend is that you make absolutely sure that you have all the Service Packs *AND subsequent hotfxes (about 10) installed for Office 2007 *and* Windows.

Are these *Native* Excel 2007 files, or simply Excel 2003 files being run in Excel 2007.
Are you running Excel 2007 in "Compatability" mode?

 

by: boag2000Posted on 2009-01-20 at 00:02:51ID: 23418007

Does this happen on all Computer?
Does this happen in all workbook with these functions?

 

by: cwPCIPosted on 2009-01-20 at 15:30:11ID: 23425522

- Computers - It has occurred on at least 2 computers in the work-group that are running office 2007
- Workbooks - only workbooks that have been opened, edited and saved from 2007
- Service Packs - all service packs and fixes for OS and product have been applied
- 03 Native file - these are Excel 2003 created files (.xls) that are being opened and worked on within Excel 2007
- Compatibility Mode - yes - When Excel opens a .xls file it automatically runs in compatibility mode


 

by: boag2000Posted on 2009-01-20 at 22:45:45ID: 23427390

Try:

Uninstall Office
Reboot
Re-install office, making sure to select a "Full" install.

JeffCoachman

 

by: cwPCIPosted on 2009-01-21 at 07:12:26ID: 23430380

- Put a new hardrive in, reformatted, re-installed all programs, did a "Full" install - result was "File Error:..."

 

by: boag2000Posted on 2009-01-21 at 07:31:07ID: 23430593

*Ouch*

Scan for viruses?

Not sure buddy,
Time to put a call into Microsoft, perhaps?

:-)

JeffCoachman

 

by: cwPCIPosted on 2009-01-21 at 07:42:23ID: 23430732

Yup - virus software is up to date

I have already called Microsoft, paid the $300 and received a mis-diagnosis.  When I informed the support engineer that the problem has re-occured and to re-open the case, they did not reply to my emails.  

While I hate to speculate - it appears as though Excel 2007 is NOT COMPATIBLE with 97-03 file types with the extension of .xls if they have any VBA code associated.  

At this point I am working off the computer I have 2003 loaded onto (and I should add: I am not having any problems with 03 on it).  I am leaving 2007 on the other computer, but am not planning to do anything serious with it.  I have recommended that the users that use the affected workbook only do so with Excel 2003 - ie don't upgrade.  While I am loathe to put the brakes on an upgrade, the silent corruption of 03 files by 07 software leaves me no choice.  

Thanks for your effort -

Chad

 

by: boag2000Posted on 2009-01-21 at 08:53:03ID: 23431475

Chad,

One more thing...

If you open the code in Excel 2007, can you compile it?
(Debug-Compile)

 

by: cwPCIPosted on 2009-01-22 at 08:44:42ID: 23441019

Jeff - hi,

It does compile - however....

1. I compiled it, saved it, closed it, re-opened it - all successful
       a. on the surface this look successful and is how Microsoft support generated a mis-diagnosis
2.  then I closed it, re-opened it, deleted a trivial worksheet, and saved it
       a. problem starts again
       b. it notifies me that the crypto API is being accessed (the project is digitally signed)
       c. it tells me that excel has encountered an error and has to shut down
3.  When it re-opens, a 'repaired file' is presented with the following observations:
      a. the digital signature has been dumped (although no code was modified by me in the above process)
      b. instead of corrupted cells, the cells now have no formula in them whatsoever

Conclusion - I just can't use 2007.  I can do this in Excel 2003 without any problems...

Any other ideas?

 

by: boag2000Posted on 2009-01-22 at 15:00:08ID: 23444644

What happens if you dump the digital signature stuff.
Just run it as a workbook without your custom function installed.

 

by: cwPCIPosted on 2009-01-23 at 08:58:09ID: 31536476

I dumped the digital signature and ran a couple of test - so far - success.  Based on a previous mis-diagnosis, I am reluctant to say the issue is fixed, however, this is a new success.  So thank you.

 

by: RingPropPosted on 2009-06-05 at 03:27:25ID: 24554969

I have the same problem -was the "Accepted Solution" tag above was a slip of the mouse, btw?.  Can it be solved by avoiding the "toolkit" functions, perhaps.  Has there been any development since the last post above?

 

by: boag2000Posted on 2009-06-05 at 13:49:15ID: 24560060

RingProp,

I don't know if you can say "Solved".

My thought is that if you strip away anything "Extra" and it works, then that's what you may have to do.
;-)
JeffCoachman

 

by: RingPropPosted on 2009-06-12 at 04:42:03ID: 24611127

I have now removed any formulae with I think are in the "add-in" formulae and replaced them with slightly more long-winded equivalents (which I hope do not use add-ins).  I have now saved and re-opened about a dozen times and the corruption problem has not yet repeated.  It seems a bit hit-and-miss, though, and you would think that there would be a fix...

Incidentally, I still usually still get a "significant loss of fidelity" message when I save in "compatibility mode" relating to the apparent fact that I have data outside the column and row limits (which I don't).  I don't think that this has caused corruption.  I wonder, though, if this may be a contribuiting factor to the fact that .xls files are 3 - 5 times larger than the equivalent .xlsm (or .xlsx) file?

20120131-EE-VQP-002

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