Question

Trend Micro Worry Free Advanced

Asked by: CorpTechLLC

How do you recover the logon console password for Trend Micro Worry Free Advanced?

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Asked On
2009-06-26 at 13:26:29ID24526295
Tags

Trend Micro

Topics

IT Administration

,

Anti-Virus Applications

Participating Experts
4
Points
500
Comments
7

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Answers

 

by: dstewartjrPosted on 2009-06-26 at 13:42:27ID: 24724548

 

by: dstewartjrPosted on 2009-06-26 at 13:43:27ID: 24724553

 

by: renazonsePosted on 2009-06-26 at 13:46:27ID: 24724574

  1.  On the Security Server, open the ..\Program Files\Trend Micro\Security Server\PCCSRV\Private folder.
   2. Double-click the ofcserver.ini file to open it in a text editor.
   3. Under [INI_SERVER_SECTION], change the value of the Master_Pwd parameter to:

      70 (this sets the password to 1)

   4. Save and close the file.
   5. Restart the Trend Micro Security Server Master Service.
   6. Open Internet Explorer then click Tools > Internet Options.
   7. On the General tab, click Delete Cookies > OK.
   8. Click Delete Files, select Delete all offline content, then click OK.
   9. Click Clear History > Yes.
  10. Click OK.
  11. Close all open windows of Internet Explorer.
  12. Log on to the Security Dashboard using the password you set in Step 3.
  13. Change the Security Dashboard password to something more secure.


@ http://wiki.mundy.com.au/Security/Trend/Reset_the_Web_Console_Password_in_CSM_3.6

 

by: top_rungPosted on 2009-08-22 at 22:30:30ID: 25161443

The steps listed by renazonse worked to reset the password for me!

Now to figure out why the dashboard hangs up :-\

 

by: jfmclaughlPosted on 2009-10-20 at 18:23:34ID: 25620120

If your dashboard hangs up its because your install is trashed...believe me im still going through hell with it. I guarantee you if it hangs kill the ofcservice process then restart it. It will get you back in. BUT it will hang on you again. if it does try restarting the master service, it probably wont even stop for you and you will have to kill the process again. I guarantee you your password will get screwed up again. Did you do upgrade or clean install? probably an upgrade? if so uninstall it use the manual uninstall instructions from their support site. Your next step will probably be uninstalling their firewall driver.

 

by: top_rungPosted on 2009-11-14 at 15:54:38ID: 25822978

Yeah, I did a manual removal and reinstall>   that was the only way to fix it, all good now.  It was an upgrade from 3.5>3.6>WFBS

 

by: top_rungPosted on 2009-12-02 at 22:18:51ID: 25959635

Thanks, but Renazonse should have received the points for this.

20120131-EE-VQP-002

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