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Help Desk application for an IT consulting company

Asked by jcistaro in IT Administration, Industry Specific Software

Tags: Help Desk software

I would like to know what users are using out there to run their IT consulting businesses.  We are looking to replace a dianasour and have a few requriements

1- Ticket generation by incoming email
2- Web enabled ticket generation
3- Ability to track time

What do you like about your software?  What do you not like?
[+][-]09/30/09 11:28 AM, ID: 25461788Expert Comment

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[+][-]09/30/09 01:19 PM, ID: 25463034Expert Comment

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[+][-]10/03/09 12:40 AM, ID: 25484269Expert Comment

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[+][-]11/03/09 09:50 AM, ID: 25731533Expert Comment

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