Question

Starting a new I.T. business

Asked by: mosca714

A friend and I are considering starting a new I.T. business solutions company and wanted to gather some research.  We've had our registered business for about 3 years now, but we've been working on a very small scale and really only working as more as a hobby-meaning we do the work during off hours and weekends.  We'd like to change that and pursue it full-time.

What are some of the business strategies for our type of business that some of you know or are currently working on.  What has worked and what, from your experience, what has not worked?
We'd like to gather as much information about this new business and would like to hear how you got started and what you've learned along the way.  What's been the biggest obsticles and how did you overcome them?

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Asked On
2009-11-04 at 15:08:08ID24872911
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Starting a new I.T. business

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IT Administration

,

Computer Servers

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500
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Answers

 

by: PlantwizPosted on 2009-11-04 at 19:50:59ID: 25746619

First thing, don't go into a partnership.  One needs to own and be in charge the other needs to be an employee with a good amount of respect and resposibility, but one needs to be 'in charge' and take on the responsiblities of ownership....that is if you value your friendship.  If not, up to you, but down-the-road one or both of your goals may change and it will divide the business.

Second, do some market research.  What is NEEDED in your area and what skills do you have or can you quickly acqurie to fill those needs?

Third, I'd keep another job, or means of income until things begin rocking...at least one of you two, if not both.  You probably can work two semi-fulltime jobs (this new one, plus one that really pays the bills) for six months or so until you see how things are working out.  Then one of you work the new business full-time while the other maintains another job...then in a year see how things are going (maybe sooner).

Have a written plan/goals of what you'd like to see happen in 1 year, 5 years, 10 years and how you believe you can make those goals happen.

Before hiring on additional employees, understand that costs associated with an employee and that you both would need almost 2.5 times the work you could handle before you can afford to hire someone.

Last point, if you are in the US, keep out the appropriate amount of taxes.  Ask a CPA for advice. You DO NOT want to estimate incorrectly...it is costly.

Good luck!

 

by: leewPosted on 2009-11-05 at 00:25:15ID: 25747569

You may find this useful:
http://www.experts-exchange.com/articles/ITPro/Consulting/How-Do-I-Know-What-to-Charge-as-an-IT-Consultant.html

I disagree with Plantwiz on his first point.  Partnership (as in having two or more equal (or virtually equal) partners is not necessarily a bad thing).  HOWEVER, ANY business you go into should have a PRE-PLANNED exit strategy - not to mention a clearly defined strategy for what happens if disaster strikes and one of you is hit by a bus and doesn't make it.  Such a strategy should likely have an agreement of how a partner can leave - meaning, if they want out, the other partner can buy them out - or if profits are split 50/50 today, if someone leaves and essentially becomes a "silent" partner, you need to have an agreed upon understanding of how that will work.  You can be best friends now, but you JUST DON'T KNOW what the future holds - PLAN TODAY and tomorrow will be MUCH easier.

Consider your business model.  Do you want to be "break/fix" or do you want to provide "managed services"?  Or perhaps both?  In a break-fix business, you have to rely on a constant stream of problems to ensure income.  IN THEORY, if you do your job correctly and use quality parts/devices, then your "break/fix" business won't be very profitable.  Managed Services on the other hand provides the client with additional services designed to minimize the client network's down time and provides a consistent stream of income as well as somewhat predictable expenses to the client (according to other consultants I've spoken to, it's fairly easy to sell this type of service but converting existing clients can take forever.  A managed services provider will frequently make use of third party services such as those from Level Platforms, Zenith Infotech, or Hounddog/GFI Max (among others).  And a final note on Managed Services - if you get clients on contracts, they become assets to the business... enough clients and if you wanted to, you could later sell the business - or just the individual clients.  Break/fix does not generally have such an ability, certainly not the extent of managed services.

Formulate contracts and agreements REGARDLESS of which business model you choose - using them can help ensure there is no confusion about responsibilities.  In addition, whenever putting together a proposal, MAKE SURE you CLEARLY define a scope of work.  Clients have a tendency to ask "can you do this" while doing what you originally proposed and then claiming they thought it was included.  Have an attorney review ALL contracts - YOU write them, the attorney reviews them and advises.  

Join groups and organizations - they can provide valueable information on various aspects of business.  One I've been a member of is the Independent Computer Consultants Association (www.icca.org).  In addition, look for local user groups and the like and attend them.  The New York Small Business Server group in my area provides local consultants with some valuable information - demos from third party vendors, opportunities to partner with third parties, assistance on large projects, and if the group is REALLY good, business advice on multiple levels.

 

by: mosca714Posted on 2009-11-05 at 12:47:10ID: 25753833

What about as far as having a business facility?  We presently have a virtual business address which is the address of my partners other business...meaning there is a business, his business, at the address,  but it's for my partners other business.  We were planning on using it to start off this new business as it's address.

Any thoughts?

 

by: leewPosted on 2009-11-05 at 12:51:40ID: 25753877

Do you need a business facility?  Can you work from home?  Are you planning on having people drop off computers or are you planning on going onsite to everyone?  I have a small office 30 miles from my home office because many of my clients are even further than that.  The office doubles as a storage and data center location but I never have clients go there (and I wouldn't; it's not presentable to clients as it's literally inside a warehouse).  But I've never had the need or a client ask me to stop by.  Having one depends on your business needs.  Having one (as I state in my article) can seriously increase your costs.

 

by: PlantwizPosted on 2009-11-05 at 13:43:32ID: 25754375

I would hold off on a building unless you have a real need.  You may find you can rent space for a 'special' meeting more easily as needs arise, but typically if you are going to do consulting work, you'll be at the client's location, rather then your own.

And depending on how you grow your business, you may never need a physical address other then for receiving packages.    I've watched friends mess up their margins by trying to hold office space to impress clients, however when one considers how often a client stops by...that's a pretty big mistake.

You may look and see if you have a main client where you could rent some space from and in return, you are onsite for them as their needs arise.  You'd pay them rent, and charge them for services to keep things clean.  

I seriously think again about a 'partnership' arrangement.  Partnerships are the ships that don't sail, but you'll need to pray on that yourself.  If (or when) one partner becomes 'lazy' it makes the division of profits a bit more frustrating.

You can easily have a PO Box to keep all your mail at one point, then while you are working out your best 'office' situation, you simply can add your physcial adderss to your advertising.  Some prospective clients do shy away from contractors who don't have an office, but that trend seems to be changing a bit around these parts.

 

by: leewPosted on 2009-11-05 at 13:57:10ID: 25754502

There are companies that rent office space by the hour for relatively small fees with the use of a conference room as well (possibly at an additional fee and of course, subject to scheduling).

It sounds like Plantwiz had a bad partner.  I know of many businesses that succeed with partners (just look at most law firms).  If you PLAN AHEAD and each partner understands what they are responsible for and you have exit strategies, this is not a serious issue.

 

by: PlantwizPosted on 2009-11-06 at 16:31:51ID: 25764338

No, I have not had a bad partnership deal as I won't do that.  However, I've counciled several who were in bad deals and the friendships were badly damaged, if not destroyed along with the busienss.  Law is a different animal and yes, they do have very clearly defined business outlines.  However, most business don't need this and can be very successful drawing up a proper LLC or Inc with roles assigned.  Generally, two go-getters don't pair up.  A visionary pairs up with a great worker.  It doesn't seem worth the risk to a friendship when you'll be spending almost all your time with that person.  Just my experience.

And Joining local groups and such is a definate PLUS.  Any opportunity to promote your business to other professionals will be a great way to grow.  Don't be afraid to turn business down (i.e. screen out your non-paying types) because you'll be spending your time trying to collect (or worse, never collecting) and you have bills to pay too!

Generally larger cities have business groups who meet weekly or monthly to share ideas and swap leads.  Look for these as leew mentioned.

 

by: leewPosted on 2009-11-06 at 16:37:48ID: 25764363

Actually, "friend" part of the partnership didn't stick in my mind.  That is the ONE kind of partnership I will agree with - Partnerships with FRIENDS *CAN* be trouble.  Though it still depends on the kind of partnership.  Meaning what the partners do.  Is one the financier while the other is the Tech lead?

Partnerships can make a great deal of sense in many circumstances - and successful ones often pair two people who have different areas they excel in.  For example, one person is more the marketing/sales guy and the other is the technology implementer.  Or one guy is the network admin while the other is the web developer.  Bottom line is, with FRIENDS, you need to be ESPECIALLY careful.

 

by: KitkatNinjaPosted on 2010-01-26 at 04:55:30ID: 26406834

Apart from all the good advice given already, I would say adopt either ITILor FITS as your working practice.  And look at gaining some business accreditation like the Comptia ACS status.

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