I have troubleshooting Microsoft Windows 95 through XP including managing Service Pack installations, editing the Registry, training users and detecting and removing spyware skills. I also have experience installing, configuring and using other operating systems such as Debian Linux, Mandriva (Mandrake) Linux, Red Hat Linux (Fedora Core 3), Apple Macintosh (prior to OS X) and x86 BeOS 4.5. I am definitely not a Linux expert by any means.
My practical understanding of TCP/IP networking and computer troubleshooting was developed at Internet access provider and continued at a national telecommunications company as a Service Assurance Management Center manager for 15 months.
My experiences in the I.T. industry over the past 13 years leads me to believe many organizations overlook "hidden" opportunities to use technology they already have to their advantage. Also, the majority of corporate and government users are not given a "Welcome Aboard" orientation to the technology available to them that is substantial or meaningful.
The only wisdom I have to offer based on all my experiences is, "troubleshooting relys on making a series of careful observations and noting the results each time. If you can isolate the specific problem you can solve it, regardless of your experience level or previous training." Also, "If they had been given a proper introduction to that in the first place all of this could have been avoided."
I am available for speaking engagements and technology application or workflow consultations. I believe imagination can bridge the gap where knowledge does not exist.
Recommended resources online:
http://support.microsoft.com/http://www.google.com/If you cannot get your Google search results down to LESS THAN a hundred, you are not constructing the criteria properly. I will be happy to coach on this anytime, anywhere.
Quotable:
"Maybe we don't select the technology, it selects us..."
