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Greg BessoFlag for United States of America

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CRM Exchange E-Mail Router - working, but error 80004005, and internal messages losing body

Hello there,

We are currently running fine, but with the E-mail router, have the following issues...

1) Messages sent to the CRM Queue email addresses are getting into the queue, but the Body of the messages loses all content. But, emails sent to the same queue will retain the body if sent from external email addresses.

2) On the Exchange server running the E-Mail router, seeing following error of "Event 0" in the Application log...

System.Runtime.InteropServices.COMException (0x80004005): Unspecified error

   at CDO.MessageClass.get_Attachments()
   at Microsoft.Crm.Tools.ExchangeConnectorService.ExchangeSinkServiceMessages.GetAttachedMessage(ExchangeSinkServiceLogger logger, Connection connection, ExchangeSinkServiceMailbox mailbox, Message message)
   at Microsoft.Crm.Tools.ExchangeConnectorService.ExchangeSinkServiceCore.ProcessMessage(Connection connection, ExchangeSinkServiceMailbox mailbox, Recordset recordSet)
   at Microsoft.Crm.Tools.ExchangeConnectorService.ExchangeSinkServiceCore.ProcessMailbox(ExchangeSinkServiceMailbox mailbox)

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Have tried with Local System (default), and am now using a domain account with necessary permissions.
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preitmeyer

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Sorry for the delay. I'm following up with someone to see if behaviour is persisting. Found another issue along way, where rules were applied more than once, with duplicates. Was able to add to some people, but not all, when using the wizard. Removed all rules, then readded them successfully and the functionality for incoming email from external is working, although I'm not sure about internal. Will let you know soon!

Did check the permissions, but the account already was able to access its own email inbox via outlook (when testing, re-disabled account afterwards).  
Sorry for not keeping tabs on this one. Turns out we didn't fix this but are not using internal functionality for this, so is not stopping work. But, would be nice to have resolved. Nonetheless, will soon be upgrading to CRM 4.0 and the newer c360 products that are involved, so probably no longer an issue.

Thanks for the help with this Paul, it definitely was permissions based.
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c2csurveys

For those of you who are still looking at this problem.  Our company had the same issue and it was due to an email in the mailbox not being able to be transferred to CRM for one reason or another.  I deleted the email through OWA and this fixed the issue.