Greg Besso
asked on
CRM Exchange E-Mail Router - working, but error 80004005, and internal messages losing body
Hello there,
We are currently running fine, but with the E-mail router, have the following issues...
1) Messages sent to the CRM Queue email addresses are getting into the queue, but the Body of the messages loses all content. But, emails sent to the same queue will retain the body if sent from external email addresses.
2) On the Exchange server running the E-Mail router, seeing following error of "Event 0" in the Application log...
System.Runtime.InteropServ ices.COMEx ception (0x80004005): Unspecified error
at CDO.MessageClass.get_Attac hments()
at Microsoft.Crm.Tools.Exchan geConnecto rService.E xchangeSin kServiceMe ssages.Get AttachedMe ssage(Exch angeSinkSe rviceLogge r logger, Connection connection, ExchangeSinkServiceMailbox mailbox, Message message)
at Microsoft.Crm.Tools.Exchan geConnecto rService.E xchangeSin kServiceCo re.Process Message(Co nnection connection, ExchangeSinkServiceMailbox mailbox, Recordset recordSet)
at Microsoft.Crm.Tools.Exchan geConnecto rService.E xchangeSin kServiceCo re.Process Mailbox(Ex changeSink ServiceMai lbox mailbox)
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Have tried with Local System (default), and am now using a domain account with necessary permissions.
We are currently running fine, but with the E-mail router, have the following issues...
1) Messages sent to the CRM Queue email addresses are getting into the queue, but the Body of the messages loses all content. But, emails sent to the same queue will retain the body if sent from external email addresses.
2) On the Exchange server running the E-Mail router, seeing following error of "Event 0" in the Application log...
System.Runtime.InteropServ
at CDO.MessageClass.get_Attac
at Microsoft.Crm.Tools.Exchan
at Microsoft.Crm.Tools.Exchan
at Microsoft.Crm.Tools.Exchan
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Have tried with Local System (default), and am now using a domain account with necessary permissions.
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ASKER
Sorry for not keeping tabs on this one. Turns out we didn't fix this but are not using internal functionality for this, so is not stopping work. But, would be nice to have resolved. Nonetheless, will soon be upgrading to CRM 4.0 and the newer c360 products that are involved, so probably no longer an issue.
ASKER
Thanks for the help with this Paul, it definitely was permissions based.
For those of you who are still looking at this problem. Our company had the same issue and it was due to an email in the mailbox not being able to be transferred to CRM for one reason or another. I deleted the email through OWA and this fixed the issue.
ASKER
Did check the permissions, but the account already was able to access its own email inbox via outlook (when testing, re-disabled account afterwards).