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11.01.2007 at 09:29AM PDT, ID: 22932717
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CRM Exchange E-Mail Router - working, but error 80004005, and internal messages losing body
Tags: crm, exchange, 80004005, error, router
Hello there,

We are currently running fine, but with the E-mail router, have the following issues...

1) Messages sent to the CRM Queue email addresses are getting into the queue, but the Body of the messages loses all content. But, emails sent to the same queue will retain the body if sent from external email addresses.

2) On the Exchange server running the E-Mail router, seeing following error of "Event 0" in the Application log...

System.Runtime.InteropServices.COMException (0x80004005): Unspecified error

   at CDO.MessageClass.get_Attachments()
   at Microsoft.Crm.Tools.ExchangeConnectorService.ExchangeSinkServiceMessages.GetAttachedMessage(ExchangeSinkServiceLogger logger, Connection connection, ExchangeSinkServiceMailbox mailbox, Message message)
   at Microsoft.Crm.Tools.ExchangeConnectorService.ExchangeSinkServiceCore.ProcessMessage(Connection connection, ExchangeSinkServiceMailbox mailbox, Recordset recordSet)
   at Microsoft.Crm.Tools.ExchangeConnectorService.ExchangeSinkServiceCore.ProcessMailbox(ExchangeSinkServiceMailbox mailbox)

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Have tried with Local System (default), and am now using a domain account with necessary permissions.
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Question Stats
Zone: Microsoft
Question Asked By: whoajack
Solution Provided By: preitmeyer
Participating Experts: 1
Solution Grade: A
Views: 49
Translate:
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11.20.2007 at 08:25AM PST, ID: 20320864

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11.26.2007 at 07:11AM PST, ID: 20350298

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01.09.2008 at 11:16AM PST, ID: 20621215

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01.17.2008 at 02:54AM PST, ID: 20680154

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11.20.2007 at 08:25AM PST, ID: 20320864
jack,
0x80004005 means "Access Denied"
I would check your permissions again on the CRM Exchange Email Router service (the account running that service must have permissions to all email accounts) and also verify that the user with the queue address can open its own emails. Check all your permissions, and attempt to grant it more than necessary as a test as well.
Let me know how that goes and post back here
-Paul
Accepted Solution
 
11.26.2007 at 07:11AM PST, ID: 20350298
Sorry for the delay. I'm following up with someone to see if behaviour is persisting. Found another issue along way, where rules were applied more than once, with duplicates. Was able to add to some people, but not all, when using the wizard. Removed all rules, then readded them successfully and the functionality for incoming email from external is working, although I'm not sure about internal. Will let you know soon!

Did check the permissions, but the account already was able to access its own email inbox via outlook (when testing, re-disabled account afterwards).  
 
01.09.2008 at 11:16AM PST, ID: 20621215
This question has been classified as abandoned as it has no comments in the last 21 days.  I will make a recommendation to the moderators on its resolution in approximately four days.  I would appreciate any comments by the experts that would help me in making a recommendation.

It is assumed that any participant not responding to this request is no longer interested in its final disposition.

If the asker does not know how to close the question, the options are here:
http://www.experts-exchange.com/help.jsp#hi111

Venabili
EE Cleanup Volunteer
 
01.17.2008 at 02:54AM PST, ID: 20680154
Sorry for not keeping tabs on this one. Turns out we didn't fix this but are not using internal functionality for this, so is not stopping work. But, would be nice to have resolved. Nonetheless, will soon be upgrading to CRM 4.0 and the newer c360 products that are involved, so probably no longer an issue.

 
 
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