CRM client - inserted wrong URL : crm, client, outlook, url

May 16, 2008 09:42pm pdt

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11.05.2007 at 02:03PM PST, ID: 22940435

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6.2

CRM client - inserted wrong URL

Zone: Microsoft Dynamics

Tags: crm, client, outlook, url

When I try to install CRM 3.0 outlook desktop client, I get the following error:
"Setup cannot connect to the Microsoft CRM Server. This might indicate that the server is down"

I have a feeling I put the wrong srever url. Is there anyway to get into it and change server URL without having to completly reinstall CRM client.

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Question Stats

Zone: Microsoft

Question Asked By: darovitz

Solution Provided By: preitmeyer

Participating Experts: 2

Solution Grade: A

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11.05.2007 at 11:46PM PST, ID: 20221990

rfgkev:

if you go into the properties of the crm mailbox in outlook (on the left hand side of the screen, right click -> properties). on the homepage tab, enter the correct address

11.06.2007 at 10:16AM PST, ID: 20226126

darovitz:

Thanks rfgkev. I just checked my properties on my laptop (which works for CRM because I put in the correct URL) but it says this:
http://localhost:2525/_root/stage.aspx?url=SiteMapNavPage.aspx&id=root

this is not the URL for my CRM server.. are you positive this is where I would change it...

11.06.2007 at 02:08PM PST, ID: 20228272

rfgkev:

does your laptop use the laptop client with offline capabilities? i'm guessing so as it's using localhost.

that should be where it is changed for the desktop client

11.06.2007 at 02:35PM PST, ID: 20228517

darovitz:

The laptop client I am using IS used with offline capabilities. This is the laptop client, your saying it is the same place?

11.06.2007 at 11:50PM PST, ID: 20230354

rfgkev:

sorry, is the machine you are trying to get working setup to work offline or just online?

11.20.2007 at 08:28AM PST, ID: 20320888

preitmeyer:

localhost:2525 is the "Cassini port" used only when in offline mode on a CRM Thick Client (offline client).
Please "go online" on your client, and try again, the address should change
-Paul

12.05.2007 at 12:38PM PST, ID: 20414756

darovitz:

Ok, this may seem like an odd reply BUT... I am looking at my sales clients in outlook and I am online and I still get the same localhost:2525????

12.05.2007 at 01:01PM PST, ID: 20414995

preitmeyer:

You're offline still even though it says you're not.
Open regedit and navigate to:
\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM
Modify the key named "RCOFFLINE" and change its value from 1 to 0
-Paul

12.05.2007 at 01:56PM PST, ID: 20415501

darovitz:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM

MSCRM there isn't a registry entry for MSCRM????

12.05.2007 at 01:58PM PST, ID: 20415527

darovitz:

but there is one under current user HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient

12.05.2007 at 01:59PM PST, ID: 20415538

darovitz:

And it is already set to 0. Well at least I am learning something.... What should I try next?

12.05.2007 at 02:01PM PST, ID: 20415550

darovitz:

Also the correct server URL is in the registry.

12.05.2007 at 02:13PM PST, ID: 20415640

preitmeyer:

Yeah, I am sorry about that, MSCRM was the old 1.2 version key... they changed that in 3.0 my apologies
If it is set to 0 and it says "Online" but every website you go to is via http://localhost:2525, Im not quite sure what is going on. Sometimes the CRM Laptop Client (formerly known as the offline client) will choose whether or not to use the cassini port (2525) for specific operations; for example, the main page that lets you choose where to go like the example that rfgkev told you about, is ALWAYS via localhost:2525 on the laptop client. That does not indicate being offline.
Lets take a step back here for a minute and get to the root cause of your issues.
Does the error you receive happen while at the office (same lan as the server)?
Do you get this error only on this particular computer?
Are you the CRM Administrator?
If you only get this error sometimes, when and where do you get the error?

Lets start from there as I feel we are going in circles.
Thanks
-Paul

Accepted Solution

12.06.2007 at 09:36AM PST, ID: 20421455

darovitz:

Thanks for all the thought preitmeyer. So I am at the office but not on the same domain as my CRM server but that doesn't matter. (BTW - I can connect to my server I just asked the question that way to find out how to change to another CRM server if I wanted to).
So everything is working I just want to know how to change to another CRM server without having to reinstall the client.

12.06.2007 at 10:09AM PST, ID: 20421713

preitmeyer:

Darovitz,
Well, the location to change the server after the installation is completed is in the registry as stated above:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRMClient

Again, for the laptop client/desktop client to work properly; you are required to be on the same domain as the server so that the auto-login works. I guess that's it then. Let me know if there is anything else you need
-Paul

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