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03.03.2008 at 05:23AM PST, ID: 23209239
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Deleting an e-mail message does not remove the referenced queue item
Tags: Microsoft, CRM, 4.0
Whenever I remove an email message in CRM which has a referencing queue item in 'My work' the e-mail message is removed, but not the queue item.

The result is a lot of queue items that cannot be opened or deleted anymore (since the original record is not available anymore)
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Question Stats
Zone: Microsoft
Question Asked By: javelinict
Solution Provided By: rfgkev
Participating Experts: 1
Solution Grade: B
Views: 0
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03.03.2008 at 11:50PM PST, ID: 21039007

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03.04.2008 at 01:47AM PST, ID: 21039492

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03.05.2008 at 12:44AM PST, ID: 21048653

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03.03.2008 at 11:50PM PST, ID: 21039007
i had the same problem at a previous place just before i left. i never had time to solve it but i put in a quick workaround to delete it from the queue manually from a postdelete callout on the email entity.

If anyone else knows the correct fix for this i would also like to know. if you end up resorting to my method i can provide more information to help you.
 
03.04.2008 at 01:47AM PST, ID: 21039492
I would like to resort to your method until there's a fix or real solution. Could you elaborate a bit on howto implement this?

 
03.05.2008 at 12:44AM PST, ID: 21048653
if you're unaware of how to use callouts, have a look at the crm SDK. there are also some good samples at http://www.stunnware.com/crm2


The first thing you want to do is create a post delete callout on the email entity. from the entity xml, get the ID of the entity.

To remove the queue items for it, you have to manually delete them from the database. i must stress that this is not supported by microsoft and if you're not careful it can be disasterous.

Queue items are stored in the QueueItemBase table. the field that relates to the item is (if i remember correctly, if i'm wrong i apologise i do not have the system in front of me) the ObjectId. Execute a sql statement that deletes all records where the ObjectId field matches your entity id.

i don't remember if QueueItem has an extension table but if it does (should be called QueueItemExtensionBase) then delete all matching records from there too.

i can't provide any specific code as i don't have a crm system available at the moment but i'm sure if you need any then one of the others here can give you help with that.

and a little reminder, if you're manually messing with the database like this, it's always advisable to take backups. you should be anyway but even more so now.
Accepted Solution
 
 
20080236-EE-VQP-29 / EE_QW_2_20070628