I need to send an email via workflow in CRM 3.0. I have workflows setup to send to entity owners and even to escalate to the owner's manager. This workflow however, I need to be able to send to another field other than owner or owner's manager. When we schedule a service activity in CRM 3.0, I want to be able to send an email to the resource being used (i.e. the service technician).
I do understand that a facility or equipment is a resource and they may not have an email address.
Can this be done?
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