Microsoft Dynamics CRM 4 Upgrade issues : Microsoft, Dynamics CRM, 4, upgrade crm 3

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May 16, 2008 11:54pm pdt

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05.08.2008 at 07:14AM PDT, ID: 23386129 | Points: 500

	[x] Attachment Details

Microsoft Dynamics CRM 4 Upgrade issues

Zones: Microsoft Dynamics, CRM Software, SBS Small Business Server

Tags: Microsoft, Dynamics CRM, 4, upgrade crm 3

Platform: SBS2003 R2 w/ SQL2005 SP2
CRM3 has Update Rollup 2 (KB927751) applied

When we upgrade from Microsoft CRM 3 to Dynamics CRM 4 the upgrade appears to work smoothly (crm40svrsetup.log shows no errors), but after the "install finish reboot" the CRM is inaccessible with the following error appearing in the web browser:

No Microsoft Dynamics CRM user exists with the specified domain name and user ID

This message appears for both "http://server_name:5555/" and "http://server_name:5555/organization_name/".

Google shows others have had this problem but I am unable to find a viable solution.

If anyone has encountered this problem or has any ideas on how to fix this issue please respond. Our accountant is getting very anxious to have the new CRM4 installed very soon.

Other notes:
I have recently built a VMWare test server with a P2V of our SBS because of software upgrade issues.

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Question Stats

Zone: Microsoft

Question Asked By: PortableLighting

Question Asked On: 05.08.2008

Participating Experts: 0

Points: 500

Views: 0

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