My configuration: Dynamics CRM 4.0 w/ SQL Server 2005 installed on server #1, MS Exchange 2003 with CRM E-mail Router on server #2. My setup: CRM works great, have data entered, customized fields, everything tests great along with my installed SQL Server, Exchange is installed and works perfectly as well via the OWA and Outlook, no hiccups.
Then I installed the CRM e-mail router and thats where the fun began. Tried on 3 servers, 2 workstations and never could get it to work properly, finally stumbled upon a Dynamics CRM engineer's video tutorials that step by step showed me the online community and books were wrong. Followed the steps and lo and behold the Email Router tested successfully. Finally! Just for chuckles I followed another video and created a forward box which also tested successfully. Now the entire configuration works perfectly, or so I thought.
Outgoing emails will not send out from within CRM, incoming works fine and is also tracked properly within the account the email belongs to, but when sending email NOTHING. After sending an email the History shows the "Email" has "completed", but to confirm by opening the email the messages in the highlit bar begin: "This message has not yet been submitted for delivery. For more information see help." then followed by "This message has not yet been submitted for delivery. # attempts have been made so far." Shortly followed by the final dreaded message (I believe after 9 or 10 attempts): "This message delivery has failed. It must be resubmitted for any further processing"
Mind you I've configured the users to utilize the email router AND forward box but get same message either way. I've also properly configured the Tools|Options|Email|Creden
So with that description the CRM, SQL, Exchange, Email router all are installed correctly but obviously something is missing or configured incorrectly within CRM. I asume this but just don't know and after two weeks I am at wits end and desparately need some help. Any suggestions in this expert community?
This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.
Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.
If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.
Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.
Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.
Access the answers to your technology questions today.
30-day free trial. Register in 60 seconds.
Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.
Try it out and discover for yourself.
30-day free trial. Register in 60 seconds.
Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.
Yes Outgoing is successful for both Email Router and Forward Box with CRM Email Router configuration.
Created an account for myself with my Gmail, AOL, Hotmail accounts to test and they all give me the same error message.
I haven't tried to send to a user, will try that right now.
Using version 7 and also IE tab within Firefox, both give the same message.
Hmm, OK, Event Logs? Either server?
How about Antivirus (this is all from the MS playbook) but I wonder if something is stopping it.
http://www.microsoft.com/c
Make sure you look at the MORE page.
So restarting the Service doesn't kick them out?
How about System Settings | Outlook - what setting is for sending email out? (default is 10 minutes).
Nothing in Events Log been through both servers. No antivirus, have it turned off assuming this could have been a problem. CRM Email Router is set to restart every 10 minutes and that hasn't helped. Don't know where your referring System Settings | Outlook at, looked on Exchange server and CRM server. Where should I be looking?
BTW been to the link you suggested many times, thats where I got the crm restart idea from. None of that seems to make any difference.
Within the web client, go to Settings | Administration | System Settings | Outlook tab.
I might also try to cycle the Outgoing Method for a few users (switch it to Outlook Client, Save and Close, then back to Email Router). Then send another clean email.
May want to establish CRM Tracing for a few moments during the email send and see if you can find anything. This is best done when little OTHER traffic will be on the system. Do a search for CRMDiagTurbo as there is a version out for 4.0. Excellent resource to help you turn on Trace.
It will create several files and they fill up quickly, so basically get to the point of sending the email, turn on tracing, send the email, and then stop trace about 10 seconds later. If nothing in the logs, you may have to set it and wait for 10 minutes or so for the router to restart. (BTW, probably can turn that off if it isn't helping).
Finally getting somewhere. Stumbled upon a video explaining how to activate log files in CRM 4. This has been most helpful as to showing me why my emails won't send. Now I cannot seem to figure out why this all important error can be resolved:
System.Net.Mail.SmtpExcept
Where do I set this? In Exchange, if so where? In MSCRM, if so where?
Here's the text file contents, easier than downloading the attachment I made:
07/02/2008 14:20:28 : #62269 - Checking for outgoing e-mail messages to process for SMTP: https://crm.MYDOMAIN.com/M
07/02/2008 14:20:28 : #29426 - There are no e-mail messages to process in mailbox SMTP: https://crm.MYDOMAIN.com/M
07/02/2008 14:20:28 : #60687 - The thread that is processing mailbox SMTP: https://crm.MYDOMAIN.com/M
07/02/2008 14:21:10 : #62269 - Checking for outgoing e-mail messages to process for SMTP: https://crm.MYDOMAIN.com/M
07/02/2008 14:21:10 : #29426 - There are no e-mail messages to process in mailbox SMTP: https://crm.MYDOMAIN.com/M
07/02/2008 14:21:10 : #60687 - The thread that is processing mailbox SMTP: https://crm.MYDOMAIN.com/M
07/02/2008 14:22:07 : #62269 - Checking for outgoing e-mail messages to process for SMTP: https://crm.MYDOMAIN.com/M
07/02/2008 14:22:08 : #15393 - Validating the outgoing e-mail message with subject "Testing new configuration CRM:0002032" from MyName@MyDomain.com to TestEmail@Gmail.com for SMTP: https://crm.MYDOMAIN.com/M
07/02/2008 14:22:08 : #1866 - Checking the e-mail message with subject "Testing new configuration CRM:0002032" in mailbox SMTP: https://crm.MYDOMAIN.com/M
07/02/2008 14:22:08 : #61042 - An error occurred while processing the outgoing e-mail message with subject "Testing new configuration CRM:0002032" for SMTP: https://crm.MYDOMAIN.com/M
at System.Net.Mail.SmtpConnec
at System.Net.Mail.SmtpTransp
at System.Net.Mail.SmtpClient
at System.Net.Mail.SmtpClient
at Microsoft.Crm.Tools.Email.
at Microsoft.Crm.Tools.Email.
at Microsoft.Crm.Tools.Email.
07/02/2008 14:22:08 : #62269 - Checking for outgoing e-mail messages to process for SMTP: https://crm.MYDOMAIN.com/M
07/02/2008 14:22:08 : #29426 - There are no e-mail messages to process in mailbox SMTP: https://crm.MYDOMAIN.com/M
07/02/2008 14:22:08 : #60687 - The thread that is processing mailbox SMTP: https://crm.MYDOMAIN.com/M
07/02/2008 14:35:20 : #62269 - Checking for outgoing e-mail messages to process for SMTP: https://crm.MYDOMAIN.com/M
07/02/2008 14:35:21 : #15393 - Validating the outgoing e-mail message with subject "Testing new configuration CRM:0002032" from MyName@MyDomain.com to TestEmail@Gmail.com for SMTP: https://crm.MYDOMAIN.com/M
07/02/2008 14:35:21 : #1866 - Checking the e-mail message with subject "Testing new configuration CRM:0002032" in mailbox SMTP: https://crm.MYDOMAIN.com/M
07/02/2008 14:35:21 : #61042 - An error occurred while processing the outgoing e-mail message with subject "Testing new configuration CRM:0002032" for SMTP: https://crm.MYDOMAIN.com/M
at System.Net.Mail.SmtpConnec
at System.Net.Mail.SmtpTransp
at System.Net.Mail.SmtpClient
at System.Net.Mail.SmtpClient
at Microsoft.Crm.Tools.Email.
at Microsoft.Crm.Tools.Email.
at Microsoft.Crm.Tools.Email.
07/02/2008 14:35:21 : #62269 - Checking for outgoing e-mail messages to process for SMTP: https://crm.MYDOMAIN.com/M
07/02/2008 14:35:21 : #29426 - There are no e-mail messages to process in mailbox SMTP: https://crm.MYDOMAIN.com/M
07/02/2008 14:35:21 : #60687 - The thread that is processing mailbox SMTP: https://crm.MYDOMAIN.com/M
Cool, your a good guy, really appreciate the help here. Sorry for the delay had to drop my daughter off. OK, CRM Email Router, got it. Just changed the port to 465 and ran the test, immediately got the following error message: Outgoing Status: Failure - An error occurred while checking the connection to e-mail server mail.lecme.com. "No connection could be made because the target machine actively refused it." Changed it back to 25 and it was successful, decided to turn off SSL for the hell of it and is still tested successful. So let's see what happens in CRM sending out an email?
THANK YOU WilyGuy. Emails are now going out. After changing the port back to 25 tried the SSL unchecked and lo and behold the emails are outgoing. Woohoo! After two weeks on my own you pointed me in the right direction with the suggestion to search CRMDiagTurbo which led me to the Log File. Without that would never have know where to even begin, after two weeks I hadn't moved from the same error problems. Anyway after you suggested changing the port to 465 that's when I noticed the SSL was checked. Once again "I THANK YOU" great job and you were up for the challenge and successfully conquered it. You the man, if I could do 2000 points it would be done, well done, well earned.
So now that emails are going out just have to make sure that the end person is recieving them, don't see why not since Exchange has always worked via OWA and Outlook. Thanks again. Recap for people reading this thread:
Turn on LogFile. Instructions here: http://blogs.msdn.com/benl
I'm turning off the auto start/stop of CRM Email Router Service to see if it is necessary any longer.
Don't delete, leave open for the others with this same problem. After two weeks and finally coming deciding to use Experts Exchange the solution was finally discovered. The EE membership is truly worth it and I would hate my last two weeks and all this afternoon to see this solution deleted or closed away.
Business Accounts
Answer for Membership
by: WilyGuyPosted on 2008-07-02 at 05:31:19ID: 21915605
OK, so when you click test Access within the CRM Email Router configuration, the Outgoing is Succeeding?
If you send an email from within a Contact to a known good email address, this is the behavior you get?
How about if you send one to a User (send to yourself from within the web client)?
What version of IE are you using? (sounds like a strange question, but I have seen some weirdness with IE6 and I think there is a hotfix for problems related to IE6 and CRM4)