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| 07.16.2008 at 04:58AM PDT, ID: 23569230 |
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Attachment Details
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CRM 4 "set synchronizing client" grey out.
Asked by Dale-4Front in Microsoft Dynamics
Tags: Microsoft, CRM, 4.0, Outlook client
During roll out of CRM v4 we have encountered a problem with the Outlook client. In the options page on the CRM menu the set Synchronizing client option is greyed out. This prevents us from tracking anything inside CRM from Outlook. The CRM toolbar inside the new email message window is also greyed out and Im assuming the 2 are connected. Only 3 machines appear to be affected, the rest are working correctly.
I have tried removing and reinstalling the add-in on the effected machines but without success.
I have also removed the client completely and reinstalled again without success.
CRM web access appears to be working correctly.
All machines are running Windows XP pro inside a SBS 2003 set up although the CRM server is on a standalone Windows 2003 & SQL 2005 server box.
Any help would be greatly appreciated.
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I have tried removing and reinstalling the add-in on the effected machines but without success.
I have also removed the client completely and reinstalled again without success.
CRM web access appears to be working correctly.
All machines are running Windows XP pro inside a SBS 2003 set up although the CRM server is on a standalone Windows 2003 & SQL 2005 server box.
Any help would be greatly appreciated.
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20080716-EE-VQP-32 / EE_QW_2_20070628
