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08.19.2008 at 10:25AM PDT, ID: 23660444 | Points: 250
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Experiencing latency when using a 3rd party (mscrmaddons) CRM feature with a domain user account

Asked by timpoynter in Microsoft Dynamics, MOSS-Sharepoint

Tags: , ,

Hi all, this is a weird fault, so please bear with me.
We are running MS CRM 4 enterprise and MOSS 2007.  We recently procured a 3rd party package from mscrm-addons.com.  The feature in question basically allows MOSS to be a document repository for crm files.  The link below is to their website and will give you a more in-depth look at the product;

http://www.mscrm-addons.com/Products/AddonsforMSCRM40/DocumentsCorePackforMSCRM40/tabid/130/Default.aspx

Everything appears to work correctly until a standard domain user initiates the document repository feature.  It takes up to 30 second to load to SP page, however, when a domain admin attempts this on the same machine and same part of the network etc, it takes 2 seconds.  Now, this obviously is a permissions issue, however, I can not locate it.  I have spoke to the support team who were very helpful, however, after analyzing the logs I sent them, they advised to check the MOSS permissions, which I have and they look ok.  Has anyone used this product before?
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[+][-]08.19.2008 at 02:08PM PDT, ID: 22263905

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[+][-]08.19.2008 at 03:40PM PDT, ID: 22264568

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[+][-]08.19.2008 at 03:57PM PDT, ID: 22264695

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