Question

CRM 4.0 Dynamics error on javascript for onload when resolving case

Asked by: biotec

I was told to add the following code in a previously posted question to the form onload but when I add it to the bottom of the already existing code I get a weird error that pops up when trying to resolve the case. The code is listed below I'll remark where the new code is that causes the error:

crmForm.all.tab1Tab.style.display = "none"; //hide
var CRM_FORM_TYPE_CREATE = 1;
var CRM_FORM_TYPE_UPDATE = 2;

// Only enable the dynamic picklist on a Create or Update form.  Disabled and
// read-only forms are not editable and so do not require dynamic picklists.
switch (crmForm.FormType)
{
      case CRM_FORM_TYPE_CREATE:
      case CRM_FORM_TYPE_UPDATE:

            // Get a reference to the Sub-Industry picklist element for later use
            var ocategoryofservice = crmForm.all.new_categoryofservice;


            // Cache the original picklist "Options" array in an "expando" on the
            // element.  We will use this original list to dynamicly re-build the picklist
            // based on the Industry the user selects.
            ocategoryofservice.originalPicklistOptions = ocategoryofservice.Options;

            // If there is not an Industry selected, we just need to disable the
            // Sub-Industry.  As soon as the user selects an Industry, we will
            // re-enable the Sub-Industry picklist.
            if (crmForm.all.casetypecode.DataValue == null)
            {
                  ocategoryofservice.Disabled = true;
            }
            else
            {
                  if(ocategoryofservice.DataValue == null)
                  {
                        // There is an industry value already selected, but not a subindustry.
                        // Limit the available options to what is valid for the currently
                                // selected Industry value. The code to do this already exists in the
                                // Industry Picklist's onchange event. Re-use that code by manually
                                // firing the event.
                        casetypecode_onchange0();
                  }
            }

      break;
}

// Insert this function into your form
// OnLoad event.
//CalcHours = function() {
 
//    MinsWorked = crmForm.all.crihb_timespentmin.SelectedText;
//    if (MinsWorked == null)
//   MinsWorked = ".00";
//    TotalWorked = crmForm.all.crihb_timespenthrs.DataValue + MinsWorked;
//    crmForm.all.crihb_totalhours.DataValue = parseFloat(TotalWorked);
 
//} // CalcHours function


CalcHours = function() {


MinsWorked = crmForm.all.crihb_timespentmin.SelectedText;
    if ((MinsWorked == null) || (MinsWorked == "")) {
        MinsWorked = "0"; }
    MinsFractWorked = parseFloat(MinsWorked)/60;
    TotalWorked = crmForm.all.crihb_timespenthrs.DataValue + MinsFractWorked;
    crmForm.all.crihb_totalhours.DataValue= parseFloat(TotalWorked);
 
} // CalcHours function

var currentDate = new Date();

if(crmForm.FormType == 1)
{
  crmForm.all.new_startdate.DataValue = currentDate;
}

if(crmForm.FormType == 2 && crmForm.all. new_startdate.DataValue == null)
{
  crmForm.all. new_startdate.DataValue = currentDate;
}

THE CODE BELOW CAUSES PROBLEMS

// Get the Industry Element, since this code is re-used by the form's onload event
// we can not rely on the event.srcElement to have the approriate element.
var ocasetypecode = crmForm.all.casetypecode ;

// Initialize the Sub-Industry indexes
var iStartIndex = -1;
var iEndIndex = -1;

// Depending on what the user selects in the Industry picklist, we will select
// a range of options in the Sub-Industry picklist to display.
//
// For the purposes of this sample, it is assumed that the display text of each
// Industry will be known and will not be localized.  We have also ordered the
// options in the Sub-Industry picklist so that they are group sequentially per
// Industry.  This allows the code to simply define start and stop Sub-Industry
// indexes for each Industry.
switch (ocasetypecode .SelectedText)
{
      case "Training":
            iStartIndex = 1;
            iEndIndex = 12;
            break;

      case "Technical Assistance":
            iStartIndex = 13;
            iEndIndex = 26;
            break;

                       case "Resource Development":
            iStartIndex = 27;
            iEndIndex = 29;
            break;

                       case "Advocacy":
            iStartIndex = 30;
            iEndIndex = 31;
            break;



}

// Get a reference to the Sub-Industry picklist element for later use
var ocategoryofservice= crmForm.all.new_categoryofservice;

// If the indexes where set, update the Sub-Industry picklist
if (iStartIndex > -1 &&  iEndIndex > -1)
{
      // Create a new array, which will hold the new picklist options
      var oTempArray = new Array();

      // Initialize the index for the temp array
      var iIndex = 0;

      // Now loop through the original Sub-Industry options, pull out the
      // requested options a copy them into the temporary array.
      for (var i = iStartIndex; i <= iEndIndex; i++)
      {
            oTempArray[iIndex] = ocategoryofservice.originalPicklistOptions[i];
            iIndex++;
      }

      // Reset the Sub-Industry picklist with the new options
      ocategoryofservice.Options = oTempArray;

      // Enable the Sub-Industry picklist for the user
      ocategoryofservice.Disabled = false;
}
else
{
      // The user has selected an unsupported Industry or no Industry
      ocategoryofservice.DataValue = null;
      ocategoryofservice.Disabled = true;
}

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Asked On
2009-03-16 at 13:50:41ID24235522
Tags

CRM 4.0

,

Dnymanics

,

javascript

Topics

Microsoft Dynamics

,

JavaScript

Participating Experts
1
Points
500
Comments
4

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Answers

 

by: crm_infoPosted on 2009-03-16 at 15:54:25ID: 23903305

Can you define what you mean by "causes problems?"  Do you know which specific line is causing the issue.

Just off the top of my head, it looks like the code that causes the issue is being used to create a dependent picklist.  If that is correct, then it should be executed as a function each time that the Industry picklist is changed.  You may want to try the code below, and then, in the Industry OnChange Event, insert:

MakeSubIndustryList();

NOTE: Even  with the revised code, I expect you will still encounter a similar javascript error.  To help ID where it is occurring, I inserted the two "alert" lines near the end of the code.  If you still have a javascript error, let me know which alerts you see and more of the specifics about when the javascript error occurs and I will try to provide additional guidance.

THE CODE BELOW CAUSES PROBLEMS
 
MakeSubIndustryList = function ()
{
// Get the Industry Element, since this code is re-used by the form's onload event
// we can not rely on the event.srcElement to have the approriate element.
var ocasetypecode = crmForm.all.casetypecode ;
 
// Initialize the Sub-Industry indexes
var iStartIndex = -1;
var iEndIndex = -1;
 
// Depending on what the user selects in the Industry picklist, we will select
// a range of options in the Sub-Industry picklist to display.
//
// For the purposes of this sample, it is assumed that the display text of each
// Industry will be known and will not be localized.  We have also ordered the
// options in the Sub-Industry picklist so that they are group sequentially per
// Industry.  This allows the code to simply define start and stop Sub-Industry
// indexes for each Industry.
switch (ocasetypecode .SelectedText)
{
      case "Training":
            iStartIndex = 1;
            iEndIndex = 12;
            break;
 
      case "Technical Assistance":
            iStartIndex = 13;
            iEndIndex = 26;
            break;
 
                       case "Resource Development":
            iStartIndex = 27;
            iEndIndex = 29;
            break;
 
                       case "Advocacy":
            iStartIndex = 30;
            iEndIndex = 31;
            break;
 
 
 
}
 
// Get a reference to the Sub-Industry picklist element for later use
var ocategoryofservice= crmForm.all.new_categoryofservice;
 
// If the indexes where set, update the Sub-Industry picklist
if (iStartIndex > -1 &&  iEndIndex > -1)
{
      // Create a new array, which will hold the new picklist options
      var oTempArray = new Array();
 
      // Initialize the index for the temp array
      var iIndex = 0;
 
      // Now loop through the original Sub-Industry options, pull out the
      // requested options a copy them into the temporary array.
      for (var i = iStartIndex; i <= iEndIndex; i++)
      {
            oTempArray[iIndex] = ocategoryofservice.originalPicklistOptions[i];
            iIndex++;
      }
 
      // Reset the Sub-Industry picklist with the new options
      ocategoryofservice.Options = oTempArray;
 
      // Enable the Sub-Industry picklist for the user
      ocategoryofservice.Disabled = false;
}
else
{
      // The user has selected an unsupported Industry or no Industry
      ocategoryofservice.DataValue = null;
      ocategoryofservice.Disabled = true;
}
 
} // MakeSubIndustryList
 
alert("JavaScript Ran up until this point");
 
MakeSubIndustryList();
 
alert ("Done Making Sub Industry Pick list");

                                              
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by: biotecPosted on 2009-03-16 at 19:25:57ID: 23904254

That codes is what you gave me for the onchange event for the picklist on the form which works great, however it does not keep the piclist dropdown restricted to what is listed in the first of the cascading picklists if you leave the form and come back. It allows the bottom piclist which should be fed by the first one to show all possible options instead of just the ones already selected. I was told by another user that I had to add the entire code to the onload of the form but that is where it causes the problems. Thanks

 

by: crm_infoPosted on 2009-03-17 at 04:32:26ID: 23906678

Gotcha (I thought the opening code looked familiar :-)  ).

Now that I've looked at your code a bit closer, I can see that you're really customizing the CategoryOfService field based on the CaseType field - is that correct?

It looks like whoever gave you this code modeled it after a similar concept - but using the Industry/Subindustry picklists (probably on the Account form).  Microsoft offers a free tool you can use to generate this code automatically so it will work on your form.  It's called the Dynamics CRM Demonstration Tools (but some of them are quite useful for customizing non-demo versions of CRM, including the Dependent Picklist maker.  There's a bit of a learning curve, but I think you'll find it quite helpful.

If you'd rather try to debug your existing code - rather than replace it with what the Demo tools generates for you, here are some thoughts:
* If your code is working fine - except that when you leave the form and return, it is no longer restricting the Category of Service field - then this is probably because you are not calling the function whenever the Case Type field changes.
* Just below where it says "THE CODE BELOW CAUSES PROBLEMS" add the following:

MakeSubList = function ()
{

* At the very bottom of your code, add the following:

}

MakeSubList();

What the above does: It "wraps" your code up as a function that can be called from anywhere on the form.  It then calls the function as the last part of the OnLoad event - so as soon as the form loads, the function is called and the CategoryOfService field should "limit" itself according to your code.

If that works, then the next step is to open the CaseType field.  Add the following code to the OnChange event:

MakeSubList();

Now, whenever the user changes the CaseType field, it will ALSO automatically update the CategoryOfService field.

Let me know if that resolves your issue.

 

by: biotecPosted on 2009-03-17 at 20:35:57ID: 23915363

It throws an error when adding everything as you listed on the {
            oTempArray[iIndex] = ocategoryofservice.originalPicklistOptions[i];
            iIndex++;
      }


It doesn't like the originalpicklistoptions although that seems to work in the field on change event.

20120131-EE-VQP-002

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