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05/19/2009 at 09:12AM PDT, ID: 24421367
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8.2

Sending & Tracking e-mail in CRM 4.0 using "send-as" permissions in Outlook fails

Asked by support01 in Microsoft Dynamics, Outlook Groupware Software, Microsoft Office Suite

Tags: CRM 4.0, Outlook, E-mail tracking

I have access to (and send as permissions to) an account called Support.

If I send any email (either a reply to an existing one or a new message) that is sent FROM Support and I track it in CRM, the message is tracked in CRM but is saved to my drafts folder in Outlook. The recipient does not receive the message.

I can "send as" if I don't track the e-mail. I can also send from my account, both with and without tracking. In these cases the recipient does receive the e-mail.

I thereofre suspect it is down to tracking e-mails that are sent with Send As permissions.

Background:
Client machine is Windows XP Pro SP3 with Office Outlook 2007 SP1 & CRM 4.0 Client with Rollup 4.
CRM is partner hosted, but we are using our own email server.

Thanks!

SP
[+][-]05/21/09 05:19 AM, ID: 24440470

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[+][-]05/21/09 08:13 AM, ID: 24442363

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[+][-]05/21/09 12:00 PM, ID: 24444749

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[+][-]06/11/09 06:29 AM, ID: 24601981

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About this solution

Zones: Microsoft Dynamics, Outlook Groupware Software, Microsoft Office Suite
Tags: CRM 4.0, Outlook, E-mail tracking
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Solution Provided By: support01
Participating Experts: 1
Solution Grade: A
 
 
 
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