Question

CRM Outlook users cannot authenticate with crm 4.0 remotely over internet

Asked by: dbrosnan

Hi all,

 Not sure if there is an A-Z for trouble shooting this issue. Basically my remote users cannot access the crm over http (https) from their outlook client. They have no problems accessing the server directly over the internet using the URL https://companyName.Domain.com ....it's only in the outlook client when accessing remotely.

I can run the configuration and add in the external address to server....start out look and I get crm pop up for username and password. Doesn't matter how I log into domain\user or user....I get error below every time.

"Cannot connect to Microsoft Dynamics CRM server because we cannot authenticate your credentials. Check your connection or contact your administrator for more help"

Some things I've tired. Adding the server and user credentials manually in user accounts (win xp). I tried trusting the site local and internet. Clearning browser.

I can ping site from client system no problem. Anyone have this problem??? I'm running crm 4.0 btw

The URL access is perfect..just would like them to have it all integrated with outlook so they can track emails, access everything in one swoop ....etc.

Thanks.  

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Asked On
2009-07-27 at 07:43:10ID24603036
Tags

IFD

,

outlook

,

internet

Topics

Microsoft Dynamics

,

Outlook Groupware Software

,

Microsoft IIS Web Server

Participating Experts
2
Points
0
Comments
3

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Answers

 

by: rakeshAgarwalPosted on 2009-07-29 at 01:36:33ID: 24968107

instead of company select service provider.

regards
Rakesh Agarwal

 

by: dbrosnanPosted on 2009-08-04 at 06:42:53ID: 25013658

It was the ssl certificate and https.

Basically if there is an issue with the certificate when trying to use the outlook client over internet to authenticate..outlook will not authenticate at all. I won't even try and you'll receive the pop up box endlessly per MS support.

You either have to check your ssl certificate for the domain you registered it for with your Certificate Authority or make sure windows integrated authentication is working correctly on the system completely.

Also run the crm diagnostics in the environment you are having the issues it. That led me to check out the certificate. Received 2 URL errors under networking.

 

by: seanf85Posted on 2009-09-28 at 12:02:55ID: 25442195

Iam having the same problem how did you fix this when i tryed to send the http://77.7777.77.77./domain.com i got errors saying ssl/tsl something like that can you help iam new at this

20120131-EE-VQP-002

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