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8.2

MS CRM 3.0 Install Error with Existing Database

Asked by lbicher56 in Microsoft Dynamics, Databases Miscellaneous, CRM Software

Tags: MS CRM 3.0

Hello,
    We have a MS CRM 3.0 implementation.  We also have a QA environment that we built using a copy of the production database.  That was all fine until we tried to refresh the QA environment with a new copy of the production database.  

    To refresh we restore the database, then use the redeploy wizard then reinstall CRM with the existing database.  What we are running into is an error during install "Microsoft.Crm.Setup.Server.AddLicenseAction failed"  with HRESULT 0x80040216.  I built another virtual environment this weekend to test the process, but again get this error in the new test environment .  (I successfully got the test envionment working with a backup of the original QA database.)
 
     I spoke to Dynamics Support on Friday who indicated that the HRESULT code is a generic unknown error and usually indicates a database issue.  Has anybody seen this and gotten past it?  My production environment is operational, but if I can't reinstall it that is not good news.

    I don't know if this helps, but we have a development team that says they don't go into the database at all and only adds via the customization process, but could this occur if the database is modified?  I'm not a DBA or developer so I don't know about that.

    Any help would be greatly appreciated.  I've seen many posts with this error via Google search, but not many solutions.  Thanks in advance.
[+][-]11/24/09 04:05 AM, ID: 25896290Accepted Solution

Your question has an Asker Certified™ answer! lbicher56 verified that this solution worked for them--which means it will likely work for you, too. Click to view the solution free for 30-days now.

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Zones: Microsoft Dynamics, Databases Miscellaneous, CRM Software
Tags: MS CRM 3.0
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Solution Provided By: lbicher56
Participating Experts: 1
Solution Grade: A
 
[+][-]11/23/09 12:51 AM, ID: 25885923Expert Comment

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[+][-]11/23/09 04:09 AM, ID: 25886814Author Comment

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[+][-]11/24/09 05:10 AM, ID: 25896744Expert Comment

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