Question

BSOD with Windows Live Messenger BAD POOL HEADER

Asked by: millerdigital65

I am having this same BSOD problem with Live Messenger, as in the linked post
http://www.experts-exchange.com/Microsoft/Applications/Q_22668861.html
but not sure which program it is conflicting with, I do not have GoBack as he was using.
     
Do you still offer this service where I can submit my .dmp files as you took care of in the other post?

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2008-03-12 at 17:16:30ID23237178
Tags

Microsoft

,

Windows XP & Live messenger

,

Pro

,

BSOD related to existing forum

Topics

Microsoft Applications

,

Windows XP Operating System

,

Miscellaneous Software

Participating Experts
2
Points
0
Comments
11

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. bsod
    Sorry for the pts. I keep spending them on the search feature and questions. I'll try to get back with more points. I have a new pc. It's a PenIII 20 GB's 128 RAM. My old one was a Pen 133...32 RAM 1.2GB's running Win95. In the old one, when I was feebly writing a web ...
  2. XP BSOD / Reboots No device conflicts
    Might anyone shed some light on the below error message? This system reboots at any given time as well as BSOD. There is no device conflicts nor any new hardware installed....A mini dump is created, but I have yet to find a .dmp viewer.... Much Thanks Event Type: E...
  3. BSOD
    Hi All, My system will get BSOD once every 2 weeks, I got the DMP file below: Microsoft (R) Windows Debugger Version 6.5.0003.7 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [D:\Troubleshooting\Penny\Minidump\Mini072805-01.dmp] Mini Kernel ...
  4. BSOD and dmp file question
    I’ve got a P4 2.8 PC on Intel MB with XP Pro that’s been running great for about 18 months. Recently, I’ve been getting blue screens and random reboots. I’ve used windbg to read the dmp files, but I’m having trouble determining what they mean. Here’s what I’ve done so far:...
  5. Windows Live Messenger and Bad_Pool_Header  BSOD H…
    Hello All, I recently upgraded to a larger and faster hard drive for my Dell latitude D800 notebook. Everything was going fine with regards to clean installing everything untill I installed bluetooth drivers for a belkin dongle. Thats when my BSOD hell started. The system cr...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: cpc2004Posted on 2008-03-12 at 17:54:43ID: 21112355

Bugcheck code may be caused device driver or ram.  Attach 3 to 4 minidumps here.
Some version of he folllowing software has known problem casuing bugcheck code 19
icfwdm.sys
Klpid (anti-hacker)
nVidia Firewall
WDMCAPI (modem driver)
RAM
nVidia Firewall
css-dvp.sys
Acronis True Image (Versions 9 - 11)

 

by: millerdigital65Posted on 2008-03-12 at 19:11:10ID: 21112795

I had tried that using the Attach File here in the post comment area, but it only accepts image file extensions, does not allow zip either, please advise.

 

by: cpc2004Posted on 2008-03-13 at 21:02:23ID: 21122976

Upload Minidumps to EE "Expert Area"
. Login http://www.ee-stuff.com using your Experts-Exchange username and password.
. Click on "Expert Area" tab
. Type url link of your Question
. "Browse" your pc to the location of your Minidumps click "Upload"
. Copy the resulting "url" and post it back here.

Or change the extension from dmp to txt. Attach the txt here. I will download the file and rename it back to dmp.

 

by: millerdigital65Posted on 2008-03-14 at 04:33:45ID: 21124455

I liked that idea :) attached here.
   
And also, after allot of troubleshooting yesterday I can confirm 100% this only happens when I have Windows Live Messenger launched, if I am not logged in it takes a few minutes, if I am logged into chat it happens pretty quick.

 

by: cpc2004Posted on 2008-03-14 at 23:58:31ID: 21131702

!ll the crashes are relating to APPSTREAM.sys. I have no idea what it is. I will search google to find out more about APPSTREAM.sys.

Mini031108-07.dmp BugCheck 19, {20, e8402b70, e8402df8, c510202}
Owning Process            89ac2d78       Image:         dfrgntfs.exe
 Probably caused by : APPSTREAM.SYS ( APPSTREAM+bc80 )

Mini031208-01.dmp BugCheck 10000050, {e7d6d000, 1, 8052aec0, 1}
Owning Process            89968020       Image:         msnmsgr.exe
Probably caused by : APPSTREAM.SYS ( APPSTREAM+15b43 )

Mini031208-02.dmp BugCheck 19, {20, e5dc6000, e5dc6288, c510200}
Owning Process            89adf3f0       Image:         CTLCMgr.exe
Probably caused by : APPSTREAM.SYS ( APPSTREAM+bc80 )

Mini031308-01.dmp BugCheck 19, {20, e795ca20, e795cca8, c510201}
Owning Process            89ea1b40       Image:         Rtvscan.exe
Probably caused by : APPSTREAM.SYS ( APPSTREAM+bc80 )

 

by: millerdigital65Posted on 2008-03-15 at 08:13:35ID: 21132896

AppStream Application Manager - yes I also noticed this window pops up when Windows is logging me in that it cannot initialize, I actually wrote it down in my troubleshooting notes but then forgot to follow up on it, this is a corporate laptop so I think they use that monitor our application installs, I'll check with my IS people on that, thank you very much, it saved me allot of trouble, where I would of had to hand over my laptop to my support group, but since the problem was isolated I have been able to continue working on my project during a critical phase while working to resolve my IM conflicts with you guys. Thanks again!

 

by: cpc2004Posted on 2008-03-26 at 17:52:15ID: 21217806

Do you have any update from your support group?

 

by: millerdigital65Posted on 2008-03-26 at 19:29:44ID: 21218078

Actually I figured it out, strange about the appstream as it seemed to be unrelated when we disabled it, still got the BSOD. But what I did find out eventually is that had something to do with Windows Live Messenger Folder Share, was using it extensively to share files with a partner and at about 1 gig of data bad things start to happen. When I moved all the files out of the shares, deleted them and since have had no problems. The 1 gig could be a coincidence but my partner pointed it out on his end of the share. It is a really cool feature of Windows Live IM but we stretched it way beyond what it was meant for, now we are running our shared content on a server. This is lengthy response to your question, but wanted to point it out to help others.

 

by: cpc2004Posted on 2008-03-31 at 19:18:43ID: 21250773

Windows Live Messenger screw up the memory and caused windows crash with different bugcheck code and the symptom look like it is memory corrupton or ram problem.. Bugcheck code 19 is only one of them.  A similair problem was also reported at EE. Refer the following problem it crasheswith bugcheck code 19, 05, BE and C5.
http://www.experts-exchange.com/Microsoft/Applications/Q_22668861.html

 

by: Computer101Posted on 2009-03-27 at 15:34:42ID: 24006053

PAQed with points refunded (250)

Computer101
EE Admin

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...