Hi, skbarnard.
I'm a little unclear on the calendar situation. Are you saying that she is sending the meeting requests from the public folder calendar?
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Tracking option Outlook 2003
I have a user that is in charge of a public folder calendar that has meeting schedules for many different meetings and multiple attendees for each meeting. She is receiving the email response that an attendee has accepted the meeting yet when she opens the meeting request and views the tracking tab, it always shows up that there have been no responses. We use predominantly Office 2003 and that is the version this user has installed on her computer. I'm attaching a screen print example of the issue with names purposely blacked out. Any tips, links or suggestions on a fix would be greatly appreciated.
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Answers
Hi BlueDevilFan and aktharchowdhury-
Thanks for the responses and questions - it always gives me pause to think and ask more questions!
The public folder calendar is being bulk uploaded by one of our IT staff, but the end user manages the calendar and receives the email responses of acceptance. As a test, I had the person who uploads the data to the calendar add himself to one of the meetings and send the update of the meeting change. Once he responded to that message, the tracking then showed "accepted" for him only. I had the end user add me to a different meeting and send the update (in both cases the update was sent only to the newly added person). I accepted the invitation, the end user received my email response but it did not show "accepted" on the tracking tab. Could it be that the tracking showed "accepted" in the first case because that person does the bulk insert?
Since I wasn't totally in the loop for the setup of this, I had to go ask -- once the information about the meeting is entered into the public folder calendar, the end user will then sent the meeting invitation to the required attendees (so the invite is coming from the end user computer) As I stated before, she will get the email response that the invitee has accepted the meeting but nothing shows in the tracking. I don't know if she's seeing a message stating the message will not be tallied.
Good question. I see no responses when I look at the public folder through my Outlook. I logged into the end user's email and looked at the public folder calendar through her Outlook account. I opened several differnet meetings and found only one meeting that had a response from one of the attendees and it showed "accepted" by that person's name. I only have the end user's word that she has received an email response of acceptance, I've not seen in person whether she has or not.
"Good question. I see no responses when I look at the public folder through my Outlook."
Public Folders do not track responses. That's by design. If the meeting request was sent from the user's mailbox, then the receipts would come back to her mailbox and update the tracking information on her calender. If she sends the meeting request and then copies the appointment to the public folder calendar thinking that the tracking will be updated there, then she's mistaken. The tracking information might show on the public folder calendar if she copied the appointment to it after all receipts have been received, but there's no mechanism for updating it as receipts are received.
Thanks guys.
It's sounding like we'll need to find some other method for her to track responses. Just to let you know, she sends the invite through the public folder access in her Outlook account.
Do either of you know of any third party product that might help this dilema?
I appreciate your responses.
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by: aktharchowdhuryPosted on 2009-11-02 at 14:07:21ID: 25724301
Does the user get a message when she sends the invite that it will not be tallied?
I don't believe you'll be able to tally a meeting natively in public folders.