Question

Search not working in MOSS 2007

Asked by: Reamz

Hello,

We have Windows server 2008, MOSS 2007 deployed and the search in portal site was working perfectly but i always had error in my event viewer (ID 6398, 6482, 7076) the search stopped one time and i restarted the service and it work right back again. but a week ago we lost the search again (no results) the errors where still occuring i restarted the services and no luck!
i installed a hotfix for Microsoft windows (KB946517). The crawl is scheduled everyday at 2am so the first time after the hotfix is installed warning showed up in my event viewer:
---------------------------------------
Log Name:      Application
Source:        Office Server Search
Date:          2/24/2009 2:01:33 AM
Event ID:      2436
Task Category: Gatherer
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      Portal.xxx.xxx
Description:
The start address <http://portal> cannot be crawled.

Context: Application 'Main', Catalog 'Portal_Content'

Details:
      Crawling this document could not be completed because the remote server did not respond within the specified timeout. Try crawling the server later, or increase the timeout value. You may also try scheduling crawls during off-peak usage times.   (0x80040d7b)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Office Server Search" />
    <EventID Qualifiers="32768">2436</EventID>
    <Level>3</Level>
    <Task>3</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2009-02-24T00:01:33.000Z" />
    <EventRecordID>17589</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Portal.xxx.xxx</Computer>
    <Security />
  </System>
  <EventData>
    <Data>

Context: Application 'Main', Catalog 'Portal_Content'

Details:
      Crawling this document could not be completed because the remote server did not respond within the specified timeout. Try crawling the server later, or increase the timeout value. You may also try scheduling crawls during off-peak usage times.   (0x80040d7b)</Data>
    <Data>http://portal</Data>
  </EventData>
</Event>

------------------------------------
and the next day errors occured
------------------------------------

Log Name:      Application
Source:        Office Server Search
Date:          2/25/2009 1:59:05 AM
Event ID:      10036
Task Category: Gatherer
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Portal.xxx.xxx
Description:
A database error occurred.

Source: Microsoft OLE DB Provider for SQL Server
Code: 1205 occurred 1 time(s)
Description: Transaction (Process ID 89) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.

Context: Application 'Main'
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Office Server Search" />
    <EventID Qualifiers="49152">10036</EventID>
    <Level>2</Level>
    <Task>3</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2009-02-24T23:59:05.000Z" />
    <EventRecordID>17632</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Portal.xxx.xxx</Computer>
    <Security />
  </System>
  <EventData>
    <Data>

Context: Application 'Main'</Data>
    <Data>Microsoft OLE DB Provider for SQL Server</Data>
    <Data>1205</Data>
    <Data>1</Data>
    <Data>Transaction (Process ID 89) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.</Data>
  </EventData>
</Event>
-----------------------------------

Log Name:      Application
Source:        Office Server Search
Date:          2/26/2009 1:59:03 AM
Event ID:      2436
Task Category: Gatherer
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      Portal.xxx.xxx
Description:
The start address <sps3://mysite> cannot be crawled.

Context: Application 'Main', Catalog 'Portal_Content'

Details:
      Access is denied. Check that the Default Content Access Account has access to this content, or add a crawl rule to crawl this content.   (0x80041205)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Office Server Search" />
    <EventID Qualifiers="32768">2436</EventID>
    <Level>3</Level>
    <Task>3</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2009-02-25T23:59:03.000Z" />
    <EventRecordID>17639</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Portal.xxx.xxx</Computer>
    <Security />
  </System>
  <EventData>
    <Data>

Context: Application 'Main', Catalog 'Portal_Content'

Details:
      Access is denied. Check that the Default Content Access Account has access to this content, or add a crawl rule to crawl this content.   (0x80041205)</Data>
    <Data>sps3://mysite</Data>
  </EventData>
</Event>
----------------------------------


Please help it's so annoying not to have search working in my portal

Thank you

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Asked On
2009-02-26 at 05:20:15ID24179755
Tags

MOSS 2007

Topics

Access Architecture/Design

,

MS SharePoint

,

Windows Server 2008

Participating Experts
3
Points
500
Comments
11

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Answers

 

by: 66866Posted on 2009-02-26 at 05:57:14ID: 23744565

Would it be possible that you may be having another timer process running at the same time your search is scheduled to run?

 

by: ReamzPosted on 2009-02-26 at 06:14:25ID: 23744753

Well i just did "start all crawl" and in the crawl logs there is 77 succeded and 4859 warning (The specified address was excluded from the index. The crawl rules may have to be modified to include this address. (The item was deleted because it was either not found or the crawler was denied access to it.)).
I tried to search one from these 77 and no result i even searched the old items the ones that i got results when the search was working but no luck as well so i don't think the crawl is the problem right?

 

by: ReamzPosted on 2009-02-26 at 06:18:07ID: 23744790

------------------------------------------------
Log Name:      Application
Source:        Office Server Search
Date:          2/26/2009 3:58:43 PM
Event ID:      2436
Task Category: Gatherer
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      Portal.xxx.xxx
Description:
The start address <sps3://mysite> cannot be crawled.

Context: Application 'Main', Catalog 'Portal_Content'

Details:
      Access is denied. Check that the Default Content Access Account has access to this content, or add a crawl rule to crawl this content.   (0x80041205)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Office Server Search" />
    <EventID Qualifiers="32768">2436</EventID>
    <Level>3</Level>
    <Task>3</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2009-02-26T13:58:43.000Z" />
    <EventRecordID>17649</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Portal.xxx.xxx</Computer>
    <Security />
  </System>
  <EventData>
    <Data>

Context: Application 'Main', Catalog 'Portal_Content'

Details:
      Access is denied. Check that the Default Content Access Account has access to this content, or add a crawl rule to crawl this content.   (0x80041205)</Data>
    <Data>sps3://mysite</Data>
  </EventData>
</Event>

 

by: 66866Posted on 2009-02-26 at 06:45:42ID: 23745109

Looks like a permission issue...does the account that's running the search have the proper access?

 

by: ReamzPosted on 2009-02-26 at 06:47:53ID: 23745134

it's the administrator's account

 

by: ReamzPosted on 2009-02-27 at 02:47:48ID: 23754370

i did some changes with the rights and crawl rules i got 246 successful crawl and many warnings. I still have no result when i search one of these 246 success so the problem isn't from the crawl thing!

 

by: readyyyyPosted on 2009-03-24 at 04:15:57ID: 23966650

 

by: ReamzPosted on 2009-03-25 at 23:58:44ID: 23987852

Unfortunately this didn't work out for me, however the warnings are gone at each crawl but still no success in the search...

 

by: ReamzPosted on 2009-03-26 at 00:14:06ID: 23987898

The warnings in the event viewer are gone (Office Server /search ID:2436) but in the crawl logs when a scheduled crawl starts there's:
0 success
4749 warnings:
- The specified address was excluded from the index...
- Content for this URL is excluded by the server because a no-index attribute.
- Deleted by the gatherer
0 errors.
If I start all crawl manually I get:
75 success
4674 warnings (same type of warnings)
0 errors.

But No result in search

 

by: RiqstaPosted on 2009-08-28 at 09:16:15ID: 25209174

I had this problem as well. But I went here - http://technet.microsoft.com/en-us/library/cc262700.aspx - and found my solution.

Configure the farm-level search settings for your site and see if that resolves it.


20120131-EE-VQP-002

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