I have the following the following tables: tblCalls, tblCallers, tblProspectiveResidents, tblWorkOrders, tblResidentRequests. The last 4 tables are linked to tblCalls via a CallID foreign key, and the information in these tables is entered via subforms to the form for Calls.
The amount of time a call center agent talks with the client needs to be recorded. This information is stored in tblCalls. The call center agent gets the duration of the call from their telephone. I was hoping to use Form_BeforeUpdate to enforce that the call center agent has entered the duration of the call, but this event occurs more often than I anticipated (each time I switch to another subform).
I want this enforcement to occur before the agent moves onto another record in tblCalls. How do I do this?
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