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04.29.2008 at 04:41AM PDT, ID: 23361670
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8.3

Strange Kickback sequence after changing external IP of Exchange Server

Asked by dlabbadia01 in Exchange Email Server

Hi,

Over the weekend I switched my Exchange server over to a fiber network and hence was required to assign it a new IP address externally.  I correctly updated all the DNS records and 99% of my company is working without a hitch all day yesterday....all except one user.  This user has received many kickback messages.  They can still send emails to a lot of people but other people who they use to be able to email all the time are throwing kickbacks.  I will include them below.  First let me state that I have thought that their ISP perhaps handn't updated THEIR DNS yet and therefore were failing on a reverse lookup or something.  But it's been well over a day now so that seems unlikely.  Especially one being comcast.net which is a rather large organization.  I  would like to believe it's on the users end but it makes no sense that her personal machine would be doing the name resolutions.  Anyway here's a list of the various kickback messages she received:

1.  There was a SMTP communication problem with the recipient's email server.  Please contact your system administrator.

            <myserver.mydomain.com #5.5.0 smtp;554 Sending address not accepted due to spam filter>

2.  The e-mail address could not be found.  Perhaps the recipient moved to a different e-mail organization, or there was a mistake in the address.  Check the address and try again.

            <myserver.mydomain.com #5.1.8 smtp;550 5.1.8 sender IP must have reverse lookup (DNS PTR); ip xxx.xx.xx.211>

3.  This is an automatically generated Delivery Status Notification.

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipients has been delayed.

       username@comcast.net
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[+][-]04.29.2008 at 04:47AM PDT, ID: 21461257

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[+][-]04.29.2008 at 05:02AM PDT, ID: 21461330

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About this solution

Zone: Exchange Email Server
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Solution Provided By: manu4u
Participating Experts: 2
Solution Grade: B
 
 
[+][-]04.30.2008 at 12:41PM PDT, ID: 21473932

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