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Asked by mgross333 in Windows Vista, Windows 64-bit, Miscellaneous Software
On a BRAND NEW 3 day old 64 bit OS VIsta Home Premium PC, the AOL app (not aol.com in a browser) freezes randomly AND THE PC ALSO FREEZES and the PC must be rebooted.
It can run the AOL app for a few hours and then freeze. It is very intermittent.
The latest (V 9, not sure but the current non-beta version) of the AOL app was installed online from aol.com. I DID NO LOOK FOR A 64-BIT OS VERSION BUT AM FAIRLY SURE THAT NONE WAS OFFERED. No error occured during the install. "Existing user" option was chosen as my customer already had an AOL account.
I am going on site at 1 PM EST today and customer has Task Manager (TM) up (done before crash and not covered by AOL app or any other window) with the Highest CPU tasks shown at the top. PC has 4 GB of memory so I doubt it ran out of memory runnining the AOL app !! BUT I DO NOT WANT TO COUNT THAT OUT ENTIRELY. SO SEEING WHAT PROCESS IS AT THE TOP (HIGHEST CPU) MAY TELL US SOMETHING ABOUT THE PROBLEM **OR** maybe THE AOL APP HAS AN INTERMITTENT BUG WITH 64-BIT OS Vista.
I will post here anything interesting in the TM data.
HOW DO WE SOLVE THIS PROBLEM?
Regards,
Mike
20091021-EE-VQP-81 - Hierarchy / EE_QW_3_20080625