[x]
Posted via EE Mobile

Search, ask, and monitor your questions on the go with EE Mobile. Visit Experts Exchange from your mobile device and never be out of touch again.
Question
[x]
Attachment Details
[x]
The Solution Rating System

With so many solutions, how can you tell which solutions are most likely to help you and which ones are not? To provide you with a tool to use, we rate our solutions based on various elements that most accurately determine if a solution is a quality solution. To explain what factors affect the solution rating, here are the elements we take into consideration when formulating our solution rating.

  • The Grade of the Solution
  • The Zone Rank of the Expert Providing the Solution
  • The Number of Author and Expert Comments
  • The Number of Experts Contributing
  • The Feedback of the Community

Your Input Matters
Because of the way the system is set up, the most important variable in this equation is you. As a member of Experts Exchange, you are able to cast your vote on the quality of the solutions in regard to how complete, accurate, helpful and easy to understand each solution is. When you provide your feedback, each rating is adjusted accordingly. So, if you see a solution that has a poor rating that you think is a good solution, let us know by rating it. As you do, the rating will be adjusted and will become more accurate for other members of our site.

If you have any suggestions that you would like to make for our rating system, please ask a question in the Suggestions Zone of Community Support.

Thank you!
8.8

Email does not get delivered

Asked by sonic1394 in Server Applications, Exchange Email Server, Simple Mail Transfer Protocol (SMTP)

Tags: mx logic, exchange server

The sender is emailing our company, however the emails do not get delivered properly.
Most other emails go through flawlessly. So I'm pretty sure the exchange server is setup properly. It usually always works properly. However this specific sender's emails do not go through.
There are no error messages, no bounceback messages.

I inquired with our spamservice provider. They analyzed the log for our exchange server and extracted this:
(Why is the email not being delivered, when the log shows it is? How can I correct this problem?)

The message was received and queued during the 250 look up from the back end. MX Logic queued the message for a few seconds and then delivered the message. The message was queued because of a white list entry for one of the Recipients xxx@canlogistics.com. Below is the log info.

[2009-03-25-10:23:08/3215510416/52244.00-021] [I] (Accept) Accepted INBOUND Job from (208.57.73.196)
[2009-03-25-10:23:08/3467266960/52244.00-021] [I] (MAIL) From:[2009-03-25-10:23:08/3530206096/52244.00-021] [I] (RCPT) RCPTTO: [2009-03-25-10:23:08/3530206096/52244.00-021] [I] (RCPT) RCPTTO: [2009-03-25-10:23:08/3530206096/52244.00-021] [I] (RCPT) Rcpt has different mode, MESSAGE (normal) RCPT (user_whitelist)
[2009-03-25-10:23:08/3530206096/52244.00-021] [I] (RCPT) F[046]<- 250 xxx@canlogistics.com ok (INBOUND) Queue
[2009-03-25-10:23:08/3572165520/52244.00-021] [I] (DATA) F[044]<- 354 Start mail input
[2009-03-25-10:23:09/3467266960/52244.00-021] [I] (Worker) Resetting FrontEnd DATA response to: 250 Message Queued (Rcpt Policies): 2 RCPTS
After the short QUeue to identify the WHite list entry themessage was delivered.
[2009-03-25-10:23:12/3631209360] [L] new/c6a5ac94.3121101712.52244.00-021.p01c11m075.mxlogic.net-1 [c6a5ac94.3121101712.52244.00-021.p01c11m075.mxlogic.net-1] Successful delivery (from:xxx@trans-union.com) (to:xxx@canlogistics.com) [/mxl/var/sockets/mta_inbound]: 250 Backend Replied
[+][-]03/27/09 01:40 PM, ID: 24005270Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]03/27/09 05:56 PM, ID: 24006661Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]03/27/09 08:25 PM, ID: 24007113Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]03/27/09 08:32 PM, ID: 24007125Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]03/28/09 02:33 AM, ID: 24007759Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]03/28/09 11:32 PM, ID: 24011640Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]03/28/09 11:35 PM, ID: 24011646Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]03/29/09 08:16 AM, ID: 24013014Accepted Solution

View this solution now by starting your 30-day free trial. Setting up your free trial is quick, easy, and secure. We will return you to this solution, unlocked, when you're done.

About this solution

Zones: Server Applications, Exchange Email Server, Simple Mail Transfer Protocol (SMTP)
Tags: mx logic, exchange server
Sign Up Now!
Solution Provided By: florin_s
Participating Experts: 2
Solution Grade: A
 
[+][-]03/29/09 12:31 PM, ID: 24014119Assisted Solution

Assisted solutions are selected by the member who asked the question as a comment that contributed to their question's solution.

Start your 30-day free trial to view this Assisted Solution or ask the Experts your question.

 
 
Loading Advertisement...
20091021-EE-VQP-81 - Hierarchy / EE_QW_3_20080625