Question

Reporting Services Error on CRM 4 Installation

Asked by: glennes

I get the following error message when installing CRM 4 on the step "Microsoft SQL Reporting Services":

Setup failed to validate specified Reporting Services Report Server http://dahlonega/reportingservices. Error: Client found response content type of 'text/html; charset=utf-8', but expected 'text/xml'.
The request failed with the error message:
--
<html>
    <head>
        <title>Runtime Error</title>
        <style>
         body {font-family:"Verdana";font-weight:normal;font-size: .7em;color:black;}
         p {font-family:"Verdana";font-weight:normal;color:black;margin-top: -5px}
         b {font-family:"Verdana";font-weight:bold;color:black;margin-top: -5px}
         H1 { font-family:"Verdana";font-weight:normal;font-size:18pt;color:red }
         H2 { font-family:"Verdana";font-weight:normal;font-size:14pt;color:maroon }
         pre {font-family:"Lucida Console";font-size: .9em}
         .marker {font-weight: bold; color: black;text-decoration: none;}
         .version {color: gray;}
         .error {margin-bottom: 10px;}
         .expandable { text-decoration:underline; font-weight:bold; color:navy; cursor:hand; }
        </style>
    </head>

    <body bgcolor="white">

            <span><H1>Server Error in '/' Application.<hr width=100% size=1 color=silver></H1>

            <h2> <i>Runtime Error</i> </h2></span>

            <font face="Arial, Helvetica, Geneva, SunSans-Regular, sans-serif ">

            <b> Description: </b>An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed.
            <br><br>

            <b>Details:</b> To enable the details of this specific error message to be viewable on the local server machine, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "RemoteOnly". To enable the details to be viewable on remote machines, please set "mode" to "Off".<br><br>

            <table width=100% bgcolor="#ffffcc">
               <tr>
                  <td>
                      <code><pre>

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="RemoteOnly"/>
    </system.web>
</configuration></pre></code>

                  </td>
               </tr>
            </table>

            <br>

            <b>Notes:</b> The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.<br><br>

            <table width=100% bgcolor="#ffffcc">
               <tr>
                  <td>
                      <code><pre>

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="On" defaultRedirect="mycustompage.htm"/>
    </system.web>
</configuration></pre></code>

                  </td>
               </tr>
            </table>

            <br>

    </body>
</html>

--.
Client found response content type of 'text/html; charset=utf-8', but expected 'text/xml'.
The request failed with the error message:
--
<html>
    <head>
        <title>Runtime Error</title>
        <style>
         body {font-family:"Verdana";font-weight:normal;font-size: .7em;color:black;}
         p {font-family:"Verdana";font-weight:normal;color:black;margin-top: -5px}
         b {font-family:"Verdana";font-weight:bold;color:black;margin-top: -5px}
         H1 { font-family:"Verdana";font-weight:normal;font-size:18pt;color:red }
         H2 { font-family:"Verdana";font-weight:normal;font-size:14pt;color:maroon }
         pre {font-family:"Lucida Console";font-size: .9em}
         .marker {font-weight: bold; color: black;text-decoration: none;}
         .version {color: gray;}
         .error {margin-bottom: 10px;}
         .expandable { text-decoration:underline; font-weight:bold; color:navy; cursor:hand; }
        </style>
    </head>

    <body bgcolor="white">

            <span><H1>Server Error in '/' Application.<hr width=100% size=1 color=silver></H1>

            <h2> <i>Runtime Error</i> </h2></span>

            <font face="Arial, Helvetica, Geneva, SunSans-Regular, sans-serif ">

            <b> Description: </b>An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed.
            <br><br>

            <b>Details:</b> To enable the details of this specific error message to be viewable on the local server machine, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "RemoteOnly". To enable the details to be viewable on remote machines, please set "mode" to "Off".<br><br>

            <table width=100% bgcolor="#ffffcc">
               <tr>
                  <td>
                      <code><pre>

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="RemoteOnly"/>
    </system.web>
</configuration></pre></code>

                  </td>
               </tr>
            </table>

            <br>

            <b>Notes:</b> The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.<br><br>

            <table width=100% bgcolor="#ffffcc">
               <tr>
                  <td>
                      <code><pre>

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="On" defaultRedirect="mycustompage.htm"/>
    </system.web>
</configuration></pre></code>

                  </td>
               </tr>
            </table>

            <br>

    </body>
</html>

--.
----------------------------------------------------------------------

I'm running this on a server with Windows Server 2003 latest SP (32-bit).
I'm running SQL Server 2005 latest SP.
I've uninstalled and reinstalled SQL Reporting Services.
I've run the repair utility on .Net 2.0
I had previously installed CRM 4 successfully on this machine, but we had a domain controller problem. This required removing the server from the domain controller and then putting it back like it was.
I did an uninstall of CRM 4 using Add/Remove Programs, then followed the Microsoft Tech Bulletin listing steps for uninstalling CRM 4 manually.
I had SharePoint Server 2007 installed on this server before the domain controller issue and it worked fine with CRM 4.
I've uninstalled SharePoint Server from this server now.
I've included a screenprint of the CRM install showing the step where the error occurs.

What do I need to do to get past this step of the CRM 4 install?

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Asked On
2009-08-07 at 07:16:14ID24634762
Topics

Server Applications

,

MS SQL Reporting

Participating Experts
1
Points
500
Comments
6

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Answers

 

by: chrismcPosted on 2009-08-07 at 15:09:20ID: 25047309

I would expect the report server address to be
    http://dahlonga/reportserver
that's usually the default.

Can you get to report manager normally?
Was reporting services installed in Native mode (i.e. with the Report Manager portal) or in Integrated mode (using Sharepoint as the portal)?

If it's the latter and you've uninstalled Sharepoint then that is where all you problems lie as you will have effectively disabled reporting services.

Hope that helps ... and isn't to painful!

 

by: glennesPosted on 2009-08-08 at 09:17:52ID: 25050722

When I run Reporting Services, I have green check marks on all the items.  I cannot get to reporting services by typing http://dahlonega/reportserver or http://dahlonega/reportingservices in Internet Explorer.

Reporting Services was installed in Native Mode.

After I removed SharePoint, I uninstalled Reporting Services, then re-installed it in Native Mode.

One of the TechNet pages suggested removing the Reporting Services Virtual databases and then letting the Reporting services configuration create new ones. I did that and named the new ones ReportingServices instead of ReportServer.

I'm not sure that did any good, or if it messed up Reporting Services, and I don't know what to do to check whether Reporting Services is actually installed correctly. I presume it is not since I cannot get to it through IE.

What should I do next?

Thanks for your help with this!

 

by: chrismcPosted on 2009-08-08 at 10:08:40ID: 25050913

OK, I think we can completely take Sharepoint out of the equation, I don't think it has any bearing on your situation.
We need to ascertain whether Reporting Services is actually working. According to your configuration tool it is.
But better to be absolutely sure about this.

Report Manager should be at http://dahlonega/reports

The Report Server is usually http://dahlonega/reportserver
The name of both of these can be changed and is set in the "Virtual Directory" sections of the Reporting Configuration Tool.
I assume this is actually what you meant when you said "Virtual Database"?

I'll explain the architecture a little so you can understand how it fits together a little better.
The "Report Server" is a web service. It is serves up the reports when they are requested.
"Report Manager" manager is a web application. It is an interface for organising and managing the reports. When it displays a report, it is then calling the ReportServer.

Both the web service and web app run inside IIS 6. If you can launch that and drill down to Web Sites > Default Web Sites, you should see "Reports" and "Report Server". These are your Virtual Directories.
If you don't, from the Reporting Configuration Tool, recreate the missing Virtual Directory as needed.

Another issue could be that you are not using the default port in IIS, to check, in IIS right click the "Default Web Site" and choose Properties. In the "WebSite" tab, TCP Port is usually 80, if it isn't then you need to suffix the server name with a colon and the port number, for instance;
   http://dahlonega:8888/Reports

Also if you are using SSL, you need to replace HTTP with HTTPS in you urls;
   HTTPS://dahlonega/Reports
That should keep you busy for a bit :)

 

by: glennesPosted on 2009-08-08 at 15:28:32ID: 25052012

You're a saint for hanging with me on this!

I decided to try using the Default Web Site (port 80) in the CRM setup. I confirmed that the IIS setup for Reports and Report Server point to port 80 and to the Default Web Site. The attached document includes screen shots of all this. Now, as you can see on the first screen shot, I'm getting an IIS error in addition to the Reporting Services error.   If I try selecting 'Create a New Web Site' in the CRM install, and give it a number other than 80, this eliminates the IIS error, but the Reporting Services error remains.

After thinking about this and looking over the screen prints, what do you suggest I do next?

 

by: chrismcPosted on 2009-08-13 at 22:14:06ID: 25095400

Hi glennes,
Thanks for the points even though I haven't found a solution yet!

I found a post with a very similar problem to yours and there is a solution at the end of it!
Hope this works for you.

Cheers
Chris

 

by: chrismcPosted on 2009-08-13 at 22:14:33ID: 25095402

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