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how to prevent msinstaller from launching HP BiDi channel component installer. on MS server 2003

Event # 11728, msinstaller causes 25 second delay many times a day on our Windows Server 2003 acting as our terminal server.
event message: Product 32bit HP Bi Di Channel Component istaller: configuration completed successfully.
this 1 event causes endless headaches. What is the best method to prevent this from launching.

ASKER CERTIFIED SOLUTION

lostasusual

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lostasusual

In response to your question, to get rid of HP Bi Di error, go this:

Click Start -> Settings -> Control Panel -> Administrative Tools -> Terminal Services Configuration. Open RDP-Tcp and go to the Client Settings tab. Uncheck the following boxes:

Use connection settings from user settings

Connect client printers at logon

Default to main client printer

Then, at the bottom of that window, check "Windows Printer Mapping"

egwtechhelp

ASKER

lostasusual-
Thanks for your post and advice. You're right, following your advice will prevent the msiinstaller from loading. However, this also disables clients from printing their local printers which we want to allow. How do we prevent the msiinstaller without disabling client printing altogether?
Thanks

lostasusual

Unfortuantely, you will have to check each clients printer drivers to make sure they are the same version as the server.

Lee Osborne

We too had the same issue on a Windows 2003 server with Citrix XenApp. I retrieved an updated hpzbdi.dll (c:\windows\system32\spool\drivers\w32x86\3\) which was only available from HP. The old version which causes problems is 1.1.1.21, the updated version is 1.1.2.51. After I updated this, the event was no longer logged.

More information can be found here, but contact HP and ask for the dll.

http://forums.citrix.com/thread.jspa?threadID=103686&tstart=15