Sounds like the rules are all Deny rules with All Outbound Traffic. You will not get the option to Configure FTP (or HTTP) if the rule is a Deny rule. You can either exempt FTP protocol by selecting "All but selected" in the protocol list or create a new rule on top allowing FTP access to users.
Hope this helps.
Raj
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by: What90Posted on 2009-03-11 at 19:36:18ID: 23864294
The rule with FTP in it as a protocol is where you can select the Configure FTP option, if FTP isn't there then you can't configure it :-)
Do any of those three rules contain the FTP protocol or are they set to block all traffic?
ISA processes rules in top down order, so if you blocking FTP in a new rule or one above the existing FTP rule, it can stop your access.