Question

Cannot ping ADSL router in external NIC

Asked by: craigstallwood

Hi there

I have a Windows 2000 Server SBE with two NICs, one connected to the internal network (IP address 192.168.254.250), the other connected to an ADSL router (IP address 192.168.254.252). The router has an IP address of 192.168.254.254.
I changed the IP address of the external NIC in error, and changed it back to 252, but since then the ISA Server has stopped working. I cannot ping the router (192.168.254.254) when it is connected to the external NIC. The default gateway is blank on the internal NIC, and has 192.168.254.254 on the external. I have had to plug the ADSL router back into the internal network and access it directly. I can ping it from the server when it is connected to the network, but not when connected to the external NIC. Any ideas?

Thanks
Craig

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2003-05-28 at 04:46:58ID20628699
Tags

ping

,

cannot

,

router

,

external

,

nic

Topic

DSL Lines / Cable Internet

Participating Experts
8
Points
500
Comments
18

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. ADSL
    How can I connect my Linux to ADSL line? My ethernet card HP EN1270D-TX was detected fine (compatible with RTL8139). At boot message, the eth0 initialization failed because it cannot determine the IP address from the DHCP server. Please help me, Prana
  2. ADSL
    I am getting ADSL, what hardware do i need to buy? I have a new laptop and a 56k internal modem.
  3. Adsl modem
    what is the good adsl modem I want to buy new adsl modem what is the standard for today
  4. ADSL Router
    Hi Experts. I have a D-Link DSL-500T router. It keeps disconnecting to get me a new IP. Why is it doing this so often? It defeats the point of ADSL if my connection is interupted so often. This router is only temporary until my other router is fixed but i'd like to get this...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: snoopy13Posted on 2003-05-28 at 06:20:16ID: 8597685

You can try unplugging the internal nic while the router is connected to the external nic, failing this the router may be holdong arp in it's cache for the external nic in which case clearing the arp table should do it if you do not have access to the router a reboot will do the same thing.

 

by: waveblasterPosted on 2003-05-28 at 08:11:08ID: 8598611

have you tried winipcfg from command prompt then release ip?

enter the ip subnet and gateway as the primary connection on the second  nic and see how you go

 

by: craigstallwoodPosted on 2003-05-28 at 09:05:15ID: 8599070

snoopy13 - Thank you for your reply. I tried rebooting the router and it didn't work.
Maybe I can give you a little more information...
It basically boils down to the firewall doesn't work in ISA server. I have connected the router to the external NIC and they talk to each other, albeit not being able to ping. DNS queries are resolved and I can ping the internet (should I be able to do that from the server? I didn't think that was meant to be possible so I am sure something is not set up right). I can access the web from a client work station using by setting the proxy server in the Internet options, but cannot ping or access the internet any other way.

 

by: craigstallwoodPosted on 2003-05-28 at 09:10:24ID: 8599110

Incidentally, if it helps, I connected a laptop directly into the ADSL router (it has four ethernet ports), along with the server (connected to the external NIC 192.168.254.252). Now, from the laptop, I can ping the router and the external NIC, but nothing else on the internal network.

 

by: Mrclean0325Posted on 2003-05-28 at 21:03:21ID: 8603222

You might try looking in your host files and removing the erroneos IP address from all of them. Windows may still be using it to try to resolve the address and mucking up the network. Since you can ping from the laptop to the external, this is going to be a problem in Windows. You may also try removing the external NIC from the device manager and then do a scan for changes to load it back in. Usually, just changing the IP address will not affect things this way.

 

by: craigstallwoodPosted on 2003-05-29 at 00:26:49ID: 8603968

Thank you Mrclean0325 - unfortunately the hosts file and reinstalling the NIC were both unsuccessful.

 

by: jscuderiPosted on 2003-05-29 at 12:00:43ID: 8608178

SBE is a uniqe monster, I think you must re-run the router/internet sharing wizzard. or whatever it is called. It is in the Management console.  

 

by: Mrclean0325Posted on 2003-05-29 at 18:40:34ID: 8610665

jscuderi is right, you may need to start from scratch and do everything over.

 

by: dr_duddPosted on 2003-05-30 at 15:16:23ID: 8617514

If your subnet mask is 255.255.255.0 then both the internal and external networks are using the same Class C network number 192.168.254.0. All packets for the network will go down one route, hence packets to 192.168.254.254 are probably going out on the internal network and hence you can see it when it is inside, but not when it is on the external link.

Assign a different network range for the external network, which will mean a different router IP address and a different external NIC IP address in the same network. If the router offers DHCP then you can get the server's external NIC address that way. 192.168.253.0 is a different Class C network number. In both network (192.168.254.0 and 192.168.254.0) the correct subnet mask should be 255.255.255.0.

In ISA you only need to define the local address table (LAT). You may have this currently defined as being something like 192.168.254.1 to 192.168.254.251 so that the external NIC and router are not seen by ISA as being local. Except it is not up to ISA to route packets externally, so they will still go down the wrong path, irrespective of ISA's LAT settings.

Hope this helps.

 

by: The--CaptainPosted on 2003-06-01 at 15:42:06ID: 8625918

dr_dudd - I can't believe no one else noticed the almost certain obvious routing problem.  To all other contributors, "For shame..."

dr_dudd just missed the fact that .252 should *never* work as an actual host address in your config, since if your netmask is /30 (which is the smallest block that you could possibly use and still hope to talk to other machines on that subnet), then your network address will be .252, and would be as such unusable as an actual IP address.  If you netmask is wider than /30, then you will run into the routing problems that dr_dudd mentioned.

I still cannot believe the good Dr and myself are the only ones up on our subnet mathematics here - I would suggest the other four contributors here go back and do their homework...

The answer:  Stop using the 192.168.254 subnet on your internal network - use one of the millions of other reserved subnets out there.

Cheers,
-Jon


 

by: dr_duddPosted on 2003-06-01 at 16:03:20ID: 8626019

I thought it couldn't be that obvious, I'm glad someone else has spotted it!

Jon, what is all this business with /30, I've seen this sort of thing bandied around in EE, but it is not a nomenclature that I have come across. I have tried to decode what 30 might mean in sub-net terms but it is all Greek to me.

Dr. Rabies Dudd.

 

by: Mrclean0325Posted on 2003-06-01 at 16:08:07ID: 8626037

Duh-oh!!! Just assumed that since it worked before......I failed to even consider the network IPs and subnet mask. Good catch! Dr., /30 means it is a 30 bit subnet mask...shorthand. ;)

 

by: dr_duddPosted on 2003-06-01 at 16:21:28ID: 8626081

Thanks for the explanation, so /30 means 255.255.255.252 in old money, or FF.FF.FF.FC. I don't see anywhere that this was mentioned as a subnet mask, so my assumption was that the network was not subnetted (is that a real word?) i.e. /24 in your terms or 255.255.255.0 or FF.FF.FF.00.

Catch me at http://www.drdudd.com nothinh to do with computers at all

Dr. 11000110011010101010110100110010101110101011111010 Dudd

(Don't try to decode it, I just made it up)

 

by: The--CaptainPosted on 2003-06-01 at 16:35:13ID: 8626112

You catch on fast - indeed, the x in /x indicates the number of ones in the binary representation of the subnet mask.  I just like to use it because it saves keystrokes (and a small amount of bandwidth :-), as well as quickly sorting out those with a clue - glad you made the cut hehe

Cheers,
-Jon



 

by: drev001Posted on 2003-06-03 at 14:28:42ID: 8642893

I suggest you don't need two network cards in this server. I'd also suggest that you have a BT supplied Alcatel router, the configuration of which you have no control over. These routers are supplied with an IP address of 192.168.254.254 and are configured as DHCP servers. Obviously with NAT enabled.

If you do want to have two NICS you'll need to change your internal addressing scheme.

 

by: judhiPosted on 2003-06-03 at 23:43:20ID: 8645587

Hi Craig,

What is your subnet mask? If 255.255.255.0 then it will not work.
Win 2K does not come with bridging capability, only routing.

You may want to configure the router in different subnet.
So with subnet mask 255.255.255.0 your network should looks like this:

 Internet------[router:192.168.1.1]-----[192.168.1.2(ext) W2K (int)192.168.254.250]---LAN

Your LAN is 192.168.254.0/25 (255.255.255.0)

Regards,
Judhi

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...