Question

high ping spikes on cable connection

Asked by: mhorton79

Ok, here is my problem.  I play online games alot and here  a couple months ago I started to get intermittent lag while playing.  While im playing counter-strike, about every 30 seconds to 2 minutes the screen and sound get choppy.  When this happens I can hit my tab key which will show my ping time to the server as well as everyone elses.  When doing this my ping will jump from a consistant ping (normally 40-90ms, depending on server) to 200-500ms.  I should mention when I get these spikes and I check the ping time from in game its just my ping time that spikes, so its not lag to the server itself.   I have tried many times pinging random servers on the internet, not just game servers.  When doing the following from my command prompt (heres and example)  "ping -n 30 sprint.com"  I will get something like this "time=79, 76, 80, 77, 76, 76, 307, 399, 300, 199, 78, 75, 78".  Everything will be stable/consistant and then whaaaaM it skyrockets.....   I have also done many tracert's to random servers and I get the same kind of results and the spikes are not always at the same hop.  Say I do 3 seperarte tracert's to sprint.com, sometimes I get spikes, sometimes I dont....  and when I do get the spikes there not always at the same hop....  My Isp is a small local cable company that just got into this bussiness.  When I first signed up they only had one provider, at&t. Things started to get slow and when I asked them about the speed problems they told me they were overloaded and waiting on a T1 from sprint.   The reason I mention this is because one time while on the phone with them they asked me If It was around the time they became multihomed(added a T1 from sprint)......  I think it was, but im not totaly sure it was when this started happening!  Just thought I would add that bit of info....   My thought is its packet loss and im getting the spikes do to retransmissions....  I've done some packetloss testing from dslreports.com and on occasion get 2% loss but usually no loss at all until the last hop(this is me correct?) then I get 100% loss and the following message at the bottom of the page "Please verify the IP address you wish to test, can actually be pinged!"  My setup is as follows, 2 winxp pro machines networked via linksys 4 port cable/dsl router which receives internet through a motorola sb5100 cable modem.  Things I've done since the problem started,  replaced the router with a wireless linksys router(for my sister who lives across the street to have access to our lan for filesharing, the 2 xp machines are still wired)
also replaced the network cables in this process of relocating the wireless unit.... and I have replaced my old sb4200 modem with the current sb5200 i mentioned above.  I have also reformatted/reinstalled xp 2 times since the problem occured. I didn't replace the network card as I get the same results from the other xp machine....  I should also note that the cable they( the isp) ran when setting me up comes off the pole outside to a new 2way splitter they installed.  Off that splitter a cable runs to my cable modem, the other side of the splitter is run to another 2way splitter that the tv's are on.  Also on the end of the cable that screws onto my cable modem is a 6db antenuator, I've tried removing this with the same results, I've also tried unhooking everything outside so the only think hooked up to the line off the pole was the cable modem, same results!  Here are some readings from the signal page off the cable modem.  Downstream frequency 471000000 hz locked, signal to noise ratio 35dB, power level 7dB.  Upstream frequency 29000000hz ranged, channel id 9, power level 51 dbmV.  Here are the only 6 lines I have in the log section of my cable modem,  I mentioned this to My Isp and she told me she had no idea what they ment.....

1970-01-01 00:00:48  3-Critical  0x0501BE90 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
1970-01-01 00:00:45  3-Critical  0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:54  3-Critical  0x04E33948 No Ranging Response received - T3 time-out
1970-01-01 00:00:00  3-Critical  0x040D9A2C DHCP WARNING - Non-critical field invalid in response.
1970-01-09 07:59:59  5-Warning  0x040DC13C DHCP RENEW WARNING - Field invalid in response
1970-01-03 19:07:21  3-Critical  0x04E33A74 Started Unicast Maintenance Ranging - No Response received - T3 time-out

I only have 125 points to give for this right now as Im new here....   If you can/will help me it is GREATLY APPRECIATED!!!!

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2003-06-28 at 01:29:39ID20662815
Tags

ping

,

high

Topic

DSL Lines / Cable Internet

Participating Experts
5
Points
125
Comments
22

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. monitor as tv
    Is there a way that i can use a high resolution monitor to view normal cable T.V.?
  2. Latency spikes
    I have been having problems with my internet connection. My ping keeps spiking, it becomes very unstable. AFter talking to my isp they told me that, the problem was within my pc. The pings they were gettin were fine. COuld it be my network adapter? IM running windows 2000 p...
  3. Can we put  Tv signal and internet in the same cable ( coa…
    I hAVE A hotel in my hotel room have tv and I put coaxial to tv, I plane to put computer in the room can I use the cable that use for tvto use fore sharing internet form main computer Thank

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: Mrclean0325Posted on 2003-06-30 at 08:56:01ID: 8828535

This is a problem that you may not get a solution to. Your modem readings look fine. The errors are from an attempt to get an IP address from the cable system, since you are on and obviously have an IP address -- it is not an issue. Ping times on cable will vary with node traffic and traffic through the system to the "pipe" out of the system to the 'net.  DSL has the advantage over cable in that your ping times will not vary since you are a node unto yourself. In cable, you share the bandwidth with everyone on your node. In DSL, you don't. Cable has a greater speed for the money, but, for gamers; DSL may be your solution. If DSL is not available in your area, you may be out of luck until your cable company improves its system. A T1 will not really get it if they have a lot of subscribers. Sorry to be the bearer of bad news. :(

 

by: horlixPosted on 2003-07-02 at 04:28:12ID: 8839003

The most common cause of consistently poor latency for cable customers seems to be simple oversubscription. Your motorola is sharing a chunk of 2.56Mb upstream bandwidth with the other modems in your area using the same upstream frequency. If you get close to 200 modems all using the same upstream frequency on your cable you will probably begin to see delays at the ubr (universal broadband router) which result in poor latency to pretty much anywhere (while packets queue up to be routed) , especially at peak times (6pm-9pm). 5 to 10 users all p2p file sharing constantly can cause this too (depending on their QoS).

The best way to ascertain if this is the case is to tracert to a random site. The first hop in that trace will be your linksys router (connected to your modem). The second hop should be your ubr. Grab this IP address and do "ping -t <ubr IP address>". Leave it run for 5 mins or so to get a decent sample. Do this at off peak times (5am) and compare it to the results of the same thing done at peak useage times.

If the segment of hfc (hybrid fibre coax) network that you are on is reaching its upstream capacity, then there should be a noticeable increase in latency between you and your ubr at peak times. Take this to your ISP and complain that they are degrading your service by allowing to many customers to use the same upstream frequency. Ask them to 'balance' the modems more evenly across their available upstream frequencies. This can be done by running a script on the ubr and should improve your situation no end, unless they are seriously oversubscribed. Since they are a new ISP thats unlikely.

Certain models of modem tend to choose the same upstream frequency when they first sync with the ubr, leading to 'clusters' of modems and the sort of degraded service you are seeing. Its down to the modem manufacturers really to upgrade the firmware in these models of modem so that there is some intelligent upstream frequency selection.

 

by: Mrclean0325Posted on 2003-07-02 at 15:13:31ID: 8844528

It would NOT be a good idea to ping the CMTS of your cable system for that long a time for several reasons:

1) It will probably violate your agreement with the cable comany.

2) They may be able to press charges for attempted disruption of their service, they may even be able to claim you are trying to "hack" into their system at the worst.

3) Ping is set to a VERY low priority at the CMTS (ubr in some systems) and if they are set too fast -- it will ignore the packets and you will get erroneous readings. Basically because the CMTS has to respond to the ping and return it. It will just timeout in the queue. Since both ping and tracert are software, they have limitations. Depending on the server they are going through and ttl and such that they are using -- they are a tool and are not infallable. Since you are getting high lags on the Internet side, it may be the rout to the server you are using that is caising the problem. If the lag was in the cable system, it would be high on the first couple of hops.

There is also another possibility since you say the game and sound get "choppy", in XP there are MANY background processes that could be starting using up CPU, memory, and network bandwidth. This is a reason that most gamers have stuck with 98 or 2000, less grief with such problems. In XP M$ has decided for you that it can use up to 20% of the available network bandwidth for it's own QoS "stuff". You can disable many of the services that are running in XP, and shut off M$ spyware that it uses. XP has a habit of "phoning home" quite often. Here is a site that may help in checking this out:

http://www.blackviper.com/WinXP/winxp.htm



A cable system is basically one very large LAN, everyone shares the bandwidth. You will have the same problems that you will have on a LAN in a much larger scale. We have mulitple OC3s powering our system to have plenty of bandwidth. I don't know of a single cable company that will change their upstream frequencies for a single customer having a problem with a game. Most use a single upstream frequency, unless they are a VERY large cable company with hundreds of thousands of customers on modems. We have almost 100,000 customers on modems and see no need for a "second" upstream for them. Most of the cable companies that use more than one frequency use more because of poor plant design, to many houses per node. 2.56Mb upstream is VERY puny pickings, I don't know of many except very small operations that would only have that much available.

 

by: horlixPosted on 2003-07-02 at 16:29:55ID: 8844919

>1) It will probably violate your agreement with the cable comany.

This is only possible if the company is willing to enforce this under their generic "you may not degrade the service of other subscribers". If they expect that this particular traffic will have a detrimental affect on their cmts/ubr then the problems you are experiencing now are about to be the least of your worries!

2) They may be able to press charges for attempted disruption of their service, they may even be able to claim you are trying to "hack" into their system at the worst.

If their abuse team are so paranoid and/or ignorant to see this particular practice as an attempt at hacking into their systems, then they are likely to never be in the enviable position of having an overutilised network.

Ping/traceroute are generally the only methods that your average end user has to help them troubleshoot an issue such as this. Although they are not infallable, they are widely used as a diagnostic procedure by users and network management alike in order to diagnose issues such as this. Once again, if your CMTS/uBR is likely to have to throttle responses to these packets, then your ISP has much larger problems.

The ISP I work for (which has close to one million cable subscribers) is quite happy to move individual users to another available upstream should all other options have failed to resolve the issue. Network segmentation varies from area to area and the amount of upstream frequencies available to a CM are as you say dependant on the foresight of the network implementation.

Incidentally the model of modem you have is capable of changing its upstream channel. If you alter the channel id setting of your modem (increase or decrease by 1). You may find that your new upstream channel contains less subscribers than your current one and your problems will disappear. Should you find that the modem can no longer establish its return path to the cmts you simply need to hard reboot it. The motorolas are rebooted using a pin at the back of the modem.

The WindowsXP 20% QoS stealing theory was disproved sometime ago :-

http://support.microsoft.com/?kbid=316666

The poster states that "I have also done many tracert's to random servers and I get the same kind of results and the spikes are not always at the same hop. Which indicates that this is a more serious problem than just "it may be the rout to the server you are using that is caising the problem".

 

by: horlixPosted on 2003-07-02 at 16:33:21ID: 8844940

>1) It will probably violate your agreement with the cable comany.

This is only possible if the company is willing to enforce this under their generic "you may not degrade the service of other subscribers". If they expect that this particular traffic will have a detrimental affect on their cmts/ubr then the problems you are experiencing now are about to be the least of your worries!

2) They may be able to press charges for attempted disruption of their service, they may even be able to claim you are trying to "hack" into their system at the worst.

If their abuse team are so paranoid and/or ignorant to see this particular practice as an attempt at hacking into their systems, then they are likely to never be in the enviable position of having an overutilised network.

Ping/traceroute are generally the only methods that your average end user has to help them troubleshoot an issue such as this. Although they are not infallable, they are widely used as a diagnostic procedure by users and network management alike in order to diagnose issues such as this. Once again, if your CMTS/uBR is likely to have to throttle responses to these packets, then your ISP has much larger problems.

The ISP I work for (which has close to one million cable subscribers) is quite happy to move individual users to another available upstream should all other options have failed to resolve the issue. Network segmentation varies from area to area and the amount of upstream frequencies available to a CM are as you say dependant on the foresight of the network implementation.

Incidentally the model of modem you have is capable of changing its upstream channel. If you alter the channel id setting of your modem (increase or decrease by 1). You may find that your new upstream channel contains less subscribers than your current one and your problems will disappear. Should you find that the modem can no longer establish its return path to the cmts you simply need to hard reboot it. The motorolas are rebooted using a pin at the back of the modem.

The WindowsXP 20% QoS stealing theory was disproved sometime ago :-

http://support.microsoft.com/?kbid=316666

The poster states that "I have also done many tracert's to random servers and I get the same kind of results and the spikes are not always at the same hop. Which indicates that this is a more serious problem than just "it may be the rout to the server you are using that is caising the problem".

 

by: johnb6767Posted on 2003-07-02 at 19:09:50ID: 8845587

i have had the same problem with my cable,  and it was resolved by having a tech come out and lok at the lines. i was downloading lower than dialup speeds, and was losing about 30-35% of packets, consistenetly, any time of day, and any site. Mail wouldnt come in, nothing. I almost had withdrawals from not being able to browse this site....

anyway, they came out and tested the line, and bottom line, my setup was fine, and it was a problem upstream. dont know the exact problem, but i know it is fixed now. Stay on the ISP, and make them get the line tested.

 

by: Mrclean0325Posted on 2003-07-03 at 04:37:11ID: 8848212

As I have mentioned to other contributors to this forum: Just because things are done one way in your company or part of the world does not mean that they are that way everywhere. Some ISPs are VERY sensitive about people pinging their stuff for extended periods of time. Just because your company network does things this way or are setup a certain way does not mean that they are that way everywhere. We must be considerate of these facts. Ping packets are usually considered low priority on most servers and network equipment, if the equipment is busy with "real" work -- they will be delayed and probably time out. In this day and age when bullitens about "cyber terrorism" are floating about and the new laws pertaining to such -- it is better to move on the cautious side of things. If you have not read the use policy he is under, you don't know what is in it. Most subscribers have no idea what is in their use policies with their ISP. It is a given that they can get on the Internet; but, they will not be aware of a breach until they get a letter or their service is abruptly terminated. As I have stated that most cable companies use one upstream for their Internet, just because the modem is capable of multiple upstreams is of no use if there are no others. If his spikes are not on the first couple of hops, which is what his cable company is responsible for, what else is there for him to do? What more "serious" problem could he have? What can the cable company do if it is not in their system, but on the 'net? We need to be responsible in our effort to help posters here by giving a little more thought to our responces. I would hate to give someone something do and later find out that his service was terminated.  

 

by: horlixPosted on 2003-07-03 at 06:08:51ID: 8848941

>just because the modem is capable of multiple upstreams is of no use if there are no others.

But if there are more upstreams available this could well be the solution to the users problem, and attempting to use another will not disrupt the service if there are no others as the modem will simply revert back to the previous upstream.

>his spikes are not on the first couple of hops, which is what his cable company is responsible for, what else is there for him to do?

This is exactly what we are trying to ascertain, there is no evidence so far either way.

>I would hate to give someone something do and later find out that his service was terminated.

This is pure scaremongering! What I have suggested would no more result in getting a users service suspended than if they were to run multiple traceroutes to ascertain where the problem lies. A perfectly reasonable exercise given that the user is experiencing problems.

Anyway I have no wish to simply continue this thread as an argument. Perhaps instead of scareing the user into not attempting to diagnose his problem, you could suggest some other ways in which he might diagnose/resolve his problem.

 

 

by: Mrclean0325Posted on 2003-07-03 at 18:34:53ID: 8853815

My intent is not to argue or "scaremonger"; it is simply to point out that this is a small cable system and pinging their equipment for 5 minutes would not be a good idea. Since the hops he listed showed the delay past the first couple of hops, it is probably not a problem with his cable system. Using the traceroute to the server he is trying to use for his game at various times would be a better choice, though since his example showed the delay past the first couple of hops it will just make an interesting study of Internet traffic. His desciption of his troubleshooting so far is excellent. He has used the process of elimination to eliminate possiblities. Unfortunatley, there is not much that can be done if the delayed hops are not the cable systems equipment. His 100% loss described is more than likely due to the NAT or firewall of the router and not really an issue. Since it is a small system it is unlikely that they have multiple upstreams available; and no, it wouldn't hurt to try. As in my original post (and from personal experience) DSL has a more consistant ping than cable by their very nature and is better suited for gamers. I would prefer DSL for gaming; but, you will still encounter some of the same problems once you are on the Internet, though not as frequently. I have a very high bandwidth connection and my pings on games are never consistant from one minute to the next. There are times when I have the lag he has described or disconnected from the server entirely. A lot of this also depends on how full the server is. This has happened on servers in my own node because they had too many people playing. Lag on a game may or may not be related to ping, I have connected to servers with a very low ping and had some of the problems he has described. It may be just the simple fact of the server he likes is getting too busy to play a decent game, I have had to abandon games servers for this reason -- they just got too busy.

 

by: horlixPosted on 2003-07-04 at 03:19:22ID: 8855559

>Since the hops he listed showed the delay past the first couple of hops, it is probably not a problem with his cable system.

But that was the result of a ping command, not a traceroute and so does not eliminate the ISP from being responsible. He also states that he has done traceroutes to 'random servers' which display similar results, suggesting that all routes are suffering increased latency.

 

by: Mrclean0325Posted on 2003-07-04 at 10:27:11ID: 8857689

I stand corrected, I failed to notice that -- thought it was a traceroute. Doing a traceroute to the game server at various times will show where the delay is. If it is the first couple of hops, then it will be something he can take to the cable company.

 

by: jslingerlandPosted on 2003-07-04 at 15:01:33ID: 8858664

if someone on  your network is running kazaa  - and someone is attempting to download a file - or browse what files that pc is sharing - otherwise - check the signal to noise ratio on your cable modem - it should be above 32db
downstream should be somwereh from 20 to 57
upstream should be -10 to 10

what type of modem do you have  - if its an SA or moto surf board you can access this info via 192.168.100.1 in your web browser - click the signal tab

run trace routs - verrify where the latency is occuring - if its not between your and your gateway - then disregard the coaxal signal issue - - - -who is your isp? - im a network engineer with adelphia powerlink

notmyrealemail@adelphia.net

 

by: jslingerlandPosted on 2003-07-04 at 15:03:12ID: 8858671

if you have a router  - your can set a static path to a specifc server - run several traces to the counter strike server  - if you notice a certian path is less latent then another on a constant basis - set that route static - -
gawn

 

by: jslingerlandPosted on 2003-07-04 at 15:14:21ID: 8858696

dude - those t3 timeouts  are when your isps dhcp server hit you with a rebind - and yoru modem doesnt respont - usualy indicates a signal problem - how many spliters is your cable modem going through

the way it should be hooked up is the following

like comes in - hits 2 way spliter - 1 line directly to modem - other line to additional spliter for tvs - modem needs  a signal 3 times stronger than a tv to function optimaly

ps dont be scared - if your isp shut you off or somting - you would call there abuse department and say listen - i get a laggyt connection and i was trying to trouble shoot it - they would reconnect you and say - "hey, please dont ping our cmts so much - good day"

 

by: jslingerlandPosted on 2003-07-04 at 15:16:23ID: 8858701

if your have your modems private ip - give it to me - i may be able to run a diagnostics on it - otherwise - could you past all the even logs - and siglal info here -

 

by: jslingerlandPosted on 2003-07-04 at 15:22:56ID: 8858714

hey your signal is fine - upstream is alittle low - but withing range - refresh a bunch and see if they change - turn of block wan requests in your router too - depending on your isp - this will sometimes block dhcp inform requests - (with a dynamic ip, when it changes the dhcp server will send a message to yoru nic/ router before the lease expires with the new lease - this request is sometimes blocked by the router - and and turn the public ip will expire - and the router will not know untill you try to access the internet - at which point will hit the dhcp with a dhcp inform - be granted an ip, but cause you to loose connection for a few seconds durring rebind

 

by: jslingerlandPosted on 2003-07-04 at 15:26:37ID: 8858726

note - if your you have ruled out a local issue - and your problem is after the 4th or 5th hop (note - if the nodes are not on the same class A network - then dsl will not help - because they likley use the same backbone

 

by: pbessmanPosted on 2003-07-16 at 22:09:43ID: 8940250

****Downstream frequency 471000000 hz locked, signal to noise ratio 35dB, power level 7dB.  Upstream frequency 29000000hz ranged, channel id 9, power level 51 dbmV.***
First of all the frequencies really are irrelevant as they are only the channels your signal is on.  Each plant can use a different one however the 5-42MHz range is reserved for upstream and is utilized where they need a return from the network either from cable internet modems or digital set top boxes.  Part of the modem getting synched up is that it receives instructions to set its upstream to be on a particular frequency.  This is all done by the time you can use your modem.  If you noticve your modem on various upstream frequencies it is by the choice of your provider as they can only receive your upstream transmissions on their equipment if it is set to receive on the proper upstrem freq. The downstream SNR is fine as it is above 25db.  That you have a power level of 7DB is actually a bit high but must be between -15-+15 in order to work most usually end up at around "0".

***upstream is alittle low - but withing range(REFRESHING WON'T CHANGE ANYTHING, IT JUST MAY GET YOU A BETTER MOMENTARY SNAPSHOT!)***  WHAT? The upstream frequency is fine, it is the return channel.  The signal level of 51 is actually a bit on the HIGH end but still within specs.  If the signal hits 54dbmv the CMTS issues an alert that the modem is SCREAMING.  Your modem can only connect up until 56-60dbmv upstream power level(modem end).  This number indicates how hard the modem is having to amplify(adjust) its signal to reach the head end.  That should actually be lower and is high as a result of attenuation between you and your cable company.   The goal is that this level be between 39 and 49 as all signals must reach the CMTS at "0".  The CMTS will send the modem a request to raise/lower its signal as necessary.  

I set this lab up for new hires today to show them the effects of splits/attenuators the use of 59 cable instead of 6 and even added various traps which many companies are doing away with as the move towards total digital continues.  Once your line is split there is no problem with splitting the other leg a dozen times as these splitters are designed to cascade.  If you removed everything else from this splitter you are attached to, you would not see any difference.  Remember that TV or RF signal flows out and cannot be "pulled".  You can amplify the signal that comes to a reciever but you can't make it pull in more signal.  Whatever you amplify is proportional to the noise.  This works with a well sealed system as you can equally amplify the whole channel.  If you have ingress or egress you are possible getting flooded with noise and the best amplifier in the worl won't help.

If you are having speed issues and continuous block synch it is not likely that your connection is where the fault lies.  Now if you had fluctuating signal levels and slow speeds it could be intermittant connectivity which would be causing your slowdown.  any missed packets would b required to be resent.

I see you have an id of "7" either you have had service for a very long time or you live in an area that does not have many subscribers.  Any way, you might not want to mention ***for my sister who lives across the street to have access to our lan for filesharing***That is cable theft if she access the internet as well.  As nice as you may think you are being, you just admitted to committing a crime that is punishable by fines of $10,000 and six months in Jail.  Also, if you sister can access the service so can other neighbors and "war drivers".

I started doing this stuff in Denver, CO and know that we had to use multiple frequencies as the nodes were passing 1000 homes and the popularity of the internet access exceeded the ability to rebuild.  It was either add frequencies for both up and down or tell people they could not have the service.

 

by: pbessmanPosted on 2003-07-16 at 22:12:10ID: 8940259

***Incidentally the model of modem you have is capable of changing its upstream channel. If you alter the channel id setting of your modem (increase or decrease by 1). You may find that your new upstream channel contains less subscribers than your current one and your problems will disappear. ***  This is set by the modem as it sets up its initial parameters.  If he has who I think he has he probably only has one UBR or CMTS and therefor only one upstream channel.

Can you tell us who your ISP is?

 

by: pbessmanPosted on 2003-07-16 at 22:19:33ID: 8940290

Sounds to me like the modem had never updated itself.  Have you checked the log lately?  It has never set its internal clock.  The fact that it shows january 1, 1970 four times and then January 9 it tried to renew its IP and then bcak to January 3.  <<SYNC Timing Synchronization failure>>  This can cause some issues.

***Here are the only 6 lines I have in the log section of my cable modem,  I mentioned this to My Isp and she told me she had no idea what they ment.....

1970-01-01 00:00:48  3-Critical  0x0501BE90 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
1970-01-01 00:00:45  3-Critical  0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:54  3-Critical  0x04E33948 No Ranging Response received - T3 time-out
1970-01-01 00:00:00  3-Critical  0x040D9A2C DHCP WARNING - Non-critical field invalid in response.
1970-01-09 07:59:59  5-Warning  0x040DC13C DHCP RENEW WARNING - Field invalid in response
1970-01-03 19:07:21  3-Critical  0x04E33A74 Started Unicast Maintenance Ranging - No Response received - T3 time-out***

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...