Check the internet properties and make sure you are not set to autodiscover proxy settings. Also try a tracert to www.yahoo.com and see if you can determine where the slowdown/time out is occuring.
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unable to browse certain websites
one horrible day, i was no longer able to get to yahoo.com (or any of it's affiliate sites). ie would just hang on a blank page forever, till a page not found error finally pops up. i use roadrunner with a surfboard cable modem. this problem persists on all 3 computers on my home network (2 hard-wired and 1 wireless through linksys wireless router), but even occurs when plugged directly into the modem. also, hotmail does the same thing, only sometimes it will eventually load my inbox (after much waiting). roadrunner tech support has tried everything in their arsensal, to no avail. running xp home on all machines.
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Answers
ewtaylor is right, autodetect is a proxy setting or at least it promtps the computer to attempt to look for one. Make sure that no one has messed with your proxies and put something in there. I don't recall that RR needs a proxy. If so they would or SHOULD have told you what it is.
Here is another option, have you put parental control software on your machine or has someone encated the "content advisor" which tends to do more harm than good? We see this quite often and unfortunately if there is a password here it is set locally on your machine and we cannot assist you with these types of issues and would refer any issues related to passwords set for the content advisor to Microsoft.
There are lots of things which will block complete domains. (Zone Alarm, Norton and other firewalls tends to do this quite often.) If it is yahoo and its affiliates only, I am guessing that there is something with your machine having some sort of security setting, firewall, etc. as it is unlikely that if yahoo were unavailable to their network they would have figured out what was wrong on their end
TRACERT results:
Microsoft(R) Windows DOS
(C)Copyright Microsoft Corp 1990-2001.
C:\DOCUME~1\JJPRIE~1>trace
Tracing route to www.yahoo.akadns.net [66.218.70.49]
over a maximum of 30 hops:
1 8 ms 8 ms 9 ms 10.56.80.1
2 8 ms 7 ms 12 ms SRP2-0.BKFDCA1-GSR1.bak.rr
3 14 ms 13 ms 13 ms POS0-3.ORNGCA4-GSR2.socal.
]
4 19 ms 17 ms 17 ms pop1-las-P7-1.atdn.net [66.185.137.141]
5 19 ms 19 ms 21 ms Level3.atdn.net [66.185.133.198]
6 19 ms 19 ms 19 ms so-0-3-0.bbr1.LosAngeles1.
213]
7 27 ms 27 ms 28 ms so-3-0-0.mp2.SanJose1.Leve
8 30 ms 31 ms 40 ms gige10-2.ipcolo3.SanJose1.
69]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
also, i have no proxies activated, no firewall or antiviruses running, and it affects every computer on my home network..... could i just have a bad cable modem?
<<<no firewall or antiviruses running>>> They don't have to be running to mess up your connection. As both a filed technician and phone support personnel will both testify that once your winsock is messed up using these programs they stay messed up. I would suggest uninstalling firewall and reinstalling it if you have one. If you don't have one running do you have a firewall installed?
A bad cable modem would not allow you to connect to ANY website. They don't pick and choose. If it were a problem with the ISP, beleive me they would have heard about it from users other than yourself. Yahoo and Hotmail are two of the most common websites visited.
I see you have a router, you are still fairly safe without software firewalls installed if indeed you have one installed. I know Linksys and others push Zone-alarm and I have seen this cause issues with connections. Do you have the latest firmware for your router? This could be another possible issue as your router CAN block websites if instructed to do so.
I believe your router has a page similar to mine. Make sure that it is not set to ENABLE on this page. http://192.168.1.1/Securit
AOL Parental
Controls: Enable Disable
(disables all Internet access except when using the AOL client software)
Since this also happens when you connect up directly, I would have to say the issue is local to the computer. Why I am suggesting a setting or software issue on the PC. I know that Yahoo is up and running and that if the connections you were trying to make have persisted over a day there are measures taken by routers on the internet to redirect traffic if one router should fail.
Are these the only sites you have issues with? Have you been able to get to others but not to these particular sites?
Have you tried to do a repair on your connection? If your internal routing is messed up this could fix it.
<<<page not found error finally pops up>>> Which one? Do you have any specifics on what the error message says?
One common issue that I have seen is where users have the wrong time zones set up on their PCs and they have received similar results. Make sure your date and time are correct and for the proper time zone.
the first RR tech i talked to suggested i remove zonealarm. so i did, and also removed norton. my router is set up properly (no aol parental controls). this problem was occuring well before the router was even in the equation. it doesn't matter what computer i plug directly into the cable modem..... all three exibit the same problems with yahoo. for some reason my laptop will do hotmail ok..... don't have any idea why.
the bulk of the problem occurs with any domain under the yahoo umbrella (yahoo.com, hotjobs.com, geocities.com, etc). there may be other sites that this also affects, but i have not found any.
error message is the generic "cannot find server - page cannot be displayed" screen. no useful information can be gathered from it.
time zones are all correct. ran repair on connection.... nothing.
Have you tried to use ping to see if the connection you have may be intermittent? I doubt this would be the issue but I would be willing to try a series ping test. Again, if your ISP was having an issue with users connecting to these sites, they would be sure to hear about it. Have you tried following up with them?
The fact that one of your PCs can connect is significant in that we know that a path does exist and it is likely to be local to the computers. Your laptop cannot access yahoo domains?
Giv this a shot.
c:>ping www.yahoo.com -n 50
Instead of 50, you may want to start with 10 or 20.
Ping statistics for 216.109.125.70:
Packets: Sent = 50, Received = 50, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 42ms, Maximum = 45ms, Average = 43ms
Microsoft(R) Windows DOS
(C)Copyright Microsoft Corp 1990-2001.
C:\DOCUME~1\JJPRIE~1>ping www.yahoo.com -n 10
Pinging www.yahoo.akadns.net [66.218.71.84] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 66.218.71.84:
Packets: Sent = 10, Received = 0, Lost = 10 (100% loss),
C:\DOCUME~1\JJPRIE~1>
these results come to you from my laptop, which can get to hotmail 90% of the time, and yahoo 0%. the same ping results come from my pc.
it looks like your resolving the address and that this is solely a network issue outside your control. Your traffic is being lost outside of your setup by the look of the tracert you've added. as ewtaylor states you need to take this up with the supplier. I'm in UK and Yahoo resolves at 216.109.125.66. Try going straight to this address http://216.109.125.66/
RR ran a tracert while they were troubleshooting, and since it was outside of their network of servers, i was SOL. i called level3, and got the run-around.
549770: same thing happens when i try to go to that address.
the RR guy said that they were not blocking the address. according to him, they do not block any sites. when i use aol's internal browser, it works fine. but that requires using aol, and i'd really not like to do that.
You removede AOLs browser have you looked under your network settings and seen the AOL adapter? I have had luck with users removing the AOL adapter and being able to connect. Removing the AOL software does not always take the AOL adapter with it from your network settings.
CORRUPT AOL ADAPTER
It is possible that the AOL Adapter settings have been changed or corrupted.
Remove the AOL Adapter from the Network Control Panels:
1. Click START on the Taskbar.
2. Choose SETTINGS and choose CONTROL PANEL.
3. Double-click the NETWORK icon.
4. Under the CONFIGURATION tab, highlight the AOL ADAPTER.
5. Click the REMOVE button.
6. Click OK to close CONTROL PANELS window.
7. Select YES when asked to restart the computer.
The next time you start the AOL software the adapter will be rebuilt.
Well, I would refer this back to your ISP as the issue has been proven to occur past all hops(even removing AOL) that they are responsible for. They should be able to escalate this or to at least simulate the issue you are having as it is occuring after your data hits your regional POP. If they could simulate it they may need to refer it up through the various levels until it is resolved. Based on the level that is failing it could either be an issue with your IP range in general which should generate a lot of calls for your ISP or an issue with the routing at points beyond the scope of RR. Either way, it's not your modem but the address that you are being assigned. When I was with @home and new IP pools were added, it would sometimes take a while before traffic would flow normally.
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by: cantedviewPosted on 2003-07-23 at 03:25:42ID: 8984781
and the RR guy never indicated that the ISP (or one of its proxies) might be blocking these sites?