Question

Poor performance on our cable modem testbed

Asked by: sburriss23

Hi all.

Our cable network testbed at work has been having some performance issues. It is set up with a CMTS, and about 6 cable modems (only about three of which are being used at the moment). The Upstream speeds we regularly achieve are about 230-240 Kbit/s and Downstream speeds are around 2.7-2.8 Mbit/s. Im sure this is well below what we should be getting.

On the CMTS, downstream frequency is set to 550MHz and upstream 38MHz. Here are a couple of commands i have run to try and get some more info...

CMTS#show controllers cable 1/0 downstream
freq 550MHz, channel width 6MHz, 64-QAM, symbol rate 5.056941 Msps
fec ITU-T J.83 Annex B, R/S interleave I=32, J=4

CMTS#show controllers cable 1/0 upstream
freq 38MHz, channel width 0.200MHz, QPSK symbol rate 0.160 Msps
SNR = 26.2dB

On one of the cable modems ive had a look at what frequency has been locked for both DS and US, the DS is equal to that at the CMTS exactly, but the US is slightly out. Here is the output...

Rx: tuner_freq 550000000, symbol_rate 5057000, local_freq 11520000
    snr_estimate 366(TenthdB), ber_estimate 0, lock_threshold 23000
    QAM in lock, FEC in lock, qam_mode QAM_64   (Annex B)
Tx: tx_freq 38001276, symbol rate 1 (160000 sym/sec)
     power_level: 12.50 dBmV (current)
                  13  (gain in US AMP units)
                  4   (BCM3300 attenuation in .4 dB units)


Im thinking that the US symbol rate and bandwidth is too low, but dont know enough about it to work out whats wrong. Is there anything i can do or check that may give me answers as to why we are getting such slow rates.

EDIT: I should also mention that previously we had been having trouble with cable modems locking onto a signal, when trying to connect three and using some splitters. We adjusted the attentuators (lowered the dB level) connected on the CMTS and this seems to have solved that problem.

Thanks for any help.

Shaun.

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Asked On
2006-02-02 at 17:57:43ID21721988
Tags

cmts

Topic

DSL Lines / Cable Internet

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Answers

 

by: Mrclean0325Posted on 2006-02-04 at 10:11:11ID: 15873037

There are a couple of things that I see right off the bat:

1. You need a config file that will allow you whatever upstream and downstream speeds you need; i.e. if you want faster upstream speeds you need to change your config file.

2. Your upstream SNR if way too low for the set-up described. At 26, it may not work depending on what version of DOCSIS your CMTS and config file are set-up for. For the set-up you describe, the upstream SNR should be around 37 - 40. This will cause problems locking up modem and may cause upstream speed issues if your config file is set for higher than you are getting.

3. Your CMTS transmit power is way to low. I realise that it is a test bed, but the transmitterr in the CMTS gets noisier the lower the power. They like to be running between 80 - 90% threshold.

My suggestion is to do this:

     I am assuming that you are using a diplex filter and not a splitter. If you are using a splitter to seperate the upstream and downstream at the CMTS - don't do it, get a diplex filter. (they look lke a 2 way splitter, but one leg will pass 0 - 42 MHz and the other leg will pass 55 MHz - whatever your top frequency would be). One leg of the diplex filter will go to your downstream transmit ( the 55MHz and up leg) and the other will go to one of your upstream ports. Set your CMTS for around 58 - 60 output level and verify with a meter (most CMTS will do up to around 65 - 68). You must make sure that you pad the higher frequency leg ( the 55Mhz and up) so that you get around 0 dB at the modem on your downstream channel. If you use the 'worst case' or the modem at the end of your splitter array will work best. You can do this easily by looking at the modem test page (in Motorola 192.168.100.1)  or using a meter that will read your QAM levels and add pads until you get around 0 dB. This will take care of your downstream. The modems will go from -15 to +15 for the downstream; if trying DOCSIS 1.1, it calls for -10 - +10 - 0 dB is optimum and will work for what ever. You can achieve this in a testbed, in real life it not so easy.

    To adjust your upstream, you will need to pad the 0 - 42Mhz leg of your diplex filter until your modem reads 48 - 50 TX (this will make it work for DOCSIS 1.0, 1.1, with 2 it will need to be 48 or less). The transmitters in the modem are also noisy when transmitting at lower levels.

     Using a 'modem meter' will be the easiest to adjust everything and you should also have a way to look at the QAM constellation to make sure that there are no issues with the downstream. I use a Hukk CM-1000 for this, but there are others on the market that will do the same job. Once you have all of the above reading properly, then you can test your throughput. If the reading are the same, then you will definitiely need to change your config file for your modem. Each CMTS wll have it's own set of unique features that you can play with; but all will have to be physically setup close to what is described above. If this is a CMTS to replace a current one, make sure to get VERY familiar with it and don't try to implement all the advanced features at first - you will seriously regret it. Once everythng is working with a 'base' config, then you can slowly implement more advanced features. We are currently working to get all the modems and plant ready for DOCSIS 1.1/2 - not an easy task as our system is old and will not be rebuilt to do this. Hope this helps!

 

by: sburriss23Posted on 2006-02-04 at 14:50:55ID: 15874079

Thanks for your help Mrclean0325. When I get back into work on Monday, ill look into what you suggested. Im not entirely sure what it means to "add pads", could you explain that a little more, thanks.

Just a bit more information about the testbed:
- The CMTS is model Cisco uBR7111, and all the cable modems are Cisco uBR900 series.
- From the CMTS we have one upstream and one downstream port, connected to each is a 6dB attenuator (ie. 6dB for US, and 6dB for DS)
- These go into a "Masthead Diplexer", so i presume its what we should be using. Then the single cable comes out of that towards the rest of our splitters and CM's.

We originally started with the attentuators at 24 for DS and 36 for US, this was when we were having locking problems. There is a diagram (maybe Cisco reccomendation) that states that we should use a 30dB for US and 40dB for DS, but we are still unsure as to what the correct values should be. We kept reducing the values until we could get up to 5 cable modems locking on at the same time. Previously with the higher attenuator values, they would not come up at the same time, some would, but others would never lock on to the frequency and would try to adjust TX power constantly (cant remember exact values).

Just an update, on Friday we discovered that the upstream 'channel-width' setting on the CMTS was for some reason set to just 200KHz, we increased this to the maximum available of 3.2MHz and have got some performance increases. DS is at about 6.5Mbit/s and US is about 1.8Mbit/s. As far as i know, we are using the DOCSIS 1.0 specification, and we do use a DOCSIS configuration file sent to the CM's with speed limits, these limits were well above what we actually observe on bandwidth tests, set to 30000000 US and 10000000 DS.

We have found the option in the CMTS to increase the transmit power, but havent adjusted it yet.

Thanks,
Shaun.

 

by: Mrclean0325Posted on 2006-02-04 at 20:11:39ID: 15874945

My use of the term 'pads' is the same as 'attenuators'. You need to use a meter to see what levels are reaching the modems, too high or too low a downstream level and the modems will not work. For the attenuators they specifiy, what level of transmit for the CMTS? For modems to work with DOCSIS 1, the downstream must fall between -15 and +15 dBs. This can be easily checked with a meter or with the modem diagnostic page. I am not up on the Cisco CMTS - I am more familiar with the Arris, C9, and Terayon so I can't give you exact settings. The 200KHz is usually a per modem channel for their upstream burst, setting it that wide may cause problems with more than a few modems. You may have your settings too high in your config file. With QAM 16 you max out at around 5Mbs in upstream bandwidth, it is much less for QPSK (from your upstream config you are running QPSK) . You can have a max of around 30 Mbs per downstream channel. Ideally you need to set everythng up as it would run "live" in a real cable plant - as far as the upstream\downstream levels. If the modems "try to adjust TX power constantly", they are not seeing the proper signal levels on the downstream or have the wrong attenuation on the upstream. For testing our CMTS I used around 45dB of attenuation on the downstream and ended up with around 20 dB of attenuation on the upstream (this is with the CMTS transmit level at around 54 dB). You really have to look at what the modem is seeing to get it set right. Right now (at least from the example you gave) the modems are receiving 12.5 dB downstream. Remember that the upstream frequency is a 'center' frequency - depending on when the modem is communicating with the CMTS, it will change slightly to allow others to also communicate. You config file tells that you are set for 3Mb upstream and 1 Mb downstream (they are usually in 1/10ths), is that correct for what you want?. How are you measuring your speeds?

 

by: sburriss23Posted on 2006-02-04 at 21:12:19ID: 15875087

I may have got the values wrong there in my reply, but im certain we have the downstream limit at 30Mbit/s and the upstream 10Mbit/s. We also have another config file which limits DS to 3Mbit/s and US to 512Kbit/s. Never realized that it could be in 1/10ths though. I will double check these numbers tomorrow.

We have PC's running FreeBSD 5.4 and use a program called 'iperf' and one called 'nttcp' to test throughput. Both programs report the same results.

Unfortunately I don't think we have any meters which can test levels. Downstream modulation is QAM 64, and im pretty sure the upstream is QPSK, but dont know what variation of it, if any.

Thanks for your help so far.
Shaun.

 

by: Mrclean0325Posted on 2006-02-05 at 13:27:59ID: 15878642

I am assuming that your BSD PC's are on the "other" side of your CMTS, connected to its ethernet port. Are these also being the DHCP server? Our speed test server is also our DHCP, TFTP, and TOD server. The situation we are in at the moment is that with DOCSIS 1 and using QAM 16 on our upstream, we are getting close to saturation on our upstream at 5Mbs (the most you can get on QAM 16 and DOCSIS 1). We are in the process of swapping out any modems that are not DOCSIS 1.1 capable so we can increase our upstream bandwidth by going to DOCSIS 1.1. This also means quite a few modems that we also need to look at that are not within the DOCSIS 1.1 spec as far as signal levels go. I am surprised that you don't have any type of cable signal level meter to use in your efforts - it makes things much easier. As far as you 30 Mbs downstream and 10 Mbs upstream that is pretty standard setting for the interface (the CMTS) this is a different setting than the config file for the modems. This doesn't mean that you can achieve 10Mbs on your upstream with QPSK from the modems though. Just curious, but hasn't Cisco tech support helped at all? They are usually very helpful and have a literal ton of information at their site complete with diagrams and detailed instructions (anyone can usually access these).

 

by: sburriss23Posted on 2006-02-07 at 20:21:59ID: 15899565

Sorry for the delay in my reply.

We have just discovered that the Cable Modems we are using only suppoet half-duplex 10BaseT connections, so this is probably our bottleneck for poor performace rather than the cable network itself. We now have a Cisco person (who just come back from overseas) with us who we will get to have a look at the network. The testbed will be moving in May anyway, so that will give us a chance to rewire everything as well.

Thanks for you help Mrclean0325. Greatly appreciated.

Shaun.

 

by: Mrclean0325Posted on 2006-02-08 at 15:17:03ID: 15908060

No problem...anytime and good luck! ;)

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