Question

Qwest/Actiontec GT701-WG DSL Modem will not assign an IP Address to my new Dell laptop

Dear Experts,

Short version of my problem:

My Qwest/Actiontec DSL modem will assign IP addresses to my wire-connected desktop and my slightly older Dell laptop. My new Dell laptop, however, can connect to the modem but cannot get an IP address unless I disable security on my modem.

Detailed version:

I have DSL through Qwest. I use the Actiontec GT701-WG DSL Modem with wireless gateway that they sent me. My desktop computer connects via a wire, and works fine. I also have a Dell laptop (a few months old) that connects wirelessly and also works fine.

I just bought a new laptop and a new router. The router is a NETGEAR ProSafe 802.11g Wireless VPN Firewall, Model FVG318. I ran the setup, and it appeared to complete successfully, but could not connect to the Internet through the Actiontec modem.

So I disconnected the new router, figuring I should start out simply and just get the new laptop connected to the Internet through the Actiontec modem, and wait until that worked properly before I tried to get the new router set up.

I ran the Wireless Network Setup Wizard from my wired Desktop computer, put the setup info on my thumb drive, plugged it into my new Dell Inspiron 9400, and it gave me an error message, apparently because my new laptop uses the "Dell Wireless WLAN Card Utility" that my older Dell Inspiron (the one that successfully connects wirelessly) did not come with. Apparently it doesn't use the usual Windows wireless management system. So I found the Dell Wireless WLAN Card Utility and manually copied and pasted the correct SSID and WEP key into it (128 bit). It now connects to the Actiontec modem, but the modem WILL NOT give it an IP address. I've tried all kinds of things, but my Wireless Network Connection Status continually tells me that "This connection has limited or no connectivity" because "the network did not assign a network address to the computer".

The manual that came with the Actiontec modem says to try switching the Channel, so I got into the modem's software and changed it from 9 to 11, and my laptop recognized the change. I also temporarily turned OFF all security to the modem, re-ran the Wireless setup on both computers, and was finally able to connect my new laptop to the modem and access the Internet. But the minute I turned security back on and re-ran the wireless setups, I was back to being able to connect to the modem, but not get an IP address.

I also tried disabling the Dell utility and using the regular Windows wireless setup to manage the connection. Once again, I was able to connect to the modem, but it wouldn't give me an IP address.

I have tried everything I can think of, but it seems like I can't get the modem to assign an IP address to anything new (the router or the new laptop) unless I disable security, which would be crazy.

Can anyone give me any tips? Things to try?

Thanks,

M

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Asked On
2007-01-23 at 11:40:52ID22133606
Tags

actiontec

,

qwest

,

modem

Topic

DSL Lines / Cable Internet

Participating Experts
2
Points
500
Comments
9

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Answers

 

by: Craig_200XPosted on 2007-01-24 at 14:30:02ID: 18390966

when you change the device connected to the cablemodem, the cablemodem must be powered off (almost always) before it will allow another device to connect. try shutting the power off the modem to reset it and 30-60 seconds repower and try before adding new device.

 

by: ElrondCTPosted on 2007-01-25 at 06:36:10ID: 18395527

Craig, this is a DSL modem, where your concern doesn't normally apply. Not that it would hurt, when results seem flaky, to power everything down (including the computers) and restart.

I wouldn't normally go through the whole setup wizard just because I turn on security. I'd just turn the security on at the router; when a laptop tries to connect, it'll tell you it needs a key, and I'd type it in then. The key should then be saved for automatic use in the future.

I understand your current status to be: Actiontec modem/router, connected by wire to a desktop, connected wirelessly to your old laptop. When you turn off security, it connects wirelessly to both laptops. I would presume it has only one Ethernet port, so when you tried to use the Netgear router, you disconnected your desktop from the Actiontec, plugged it into the Netgear, and plugged the Netgear into the Actiontec.

How did you set up the router's WAN connection when you tried to use it? Since the Actiontec has a built-in router, you would _not_ want to use PPPoE on the Netgear; it should be set for either a dynamic or static IP address on the WAN link (depending on whether you want to specify the address or not).

It's probably a low-percentage shot, but you might want to try setting a static IP address on your new laptop. Go to your old laptop or your desktop (i.e., a computer with a working connection), and at the command prompt, type IPCONFIG/ALL. This will give you the IP address, gateway address, and DNS server addresses, that are currently active. Now go to your new laptop, and go to Control Panel, Network Connections. Right-click on your wireless connection, and choose Properties. In the middle box, choose Internet Protocol (TCP/IP), and then click Properties. In the General tab, choose "Use the following IP address" and "Use the following DNS server addresses," and fill all the lines in with the information listed on the other computer, EXCEPT that the IP address should be different in the last set of numbers. The first two sets will be 192.168; the third is probably 0 or 1; the fourth can be anywhere from 0 to 254. Since the Actiontec is doing DHCP, it will automatically assign numbers similar to what your active computers have, normally counting up from there, so I'd choose a number, say, 10 below what the other computer has (e.g., if it has 192.168.1.100, use 192.168.1.90).

Note that if you use a static IP address, the only way to know whether the computer is really connected to the network is to try using it. You could try browsing to a site like www.google.com, or you could go to the command prompt and type "PING www.google.com" or PING and the address of the gateway. That will tell you whether a network connection is live.

 

by: Craig_200XPosted on 2007-01-25 at 12:06:59ID: 18398877

wow, cant believe I missed that. SNAFU.. I must be in cablemodem mode!! LOL.

ok so the issue is when he has security on - the new dell laptop doesnt get assigned a dhcp IP....


ok so what about static. I think ElronCT your idea is better than you give it credit for. M - Statically assign it as ElronCT suggests!, I have seen routers dhcp fail, in many ways, not just dhcp.

also tell us what type of service you have - ie. pppoe or dhcp.. .how is the actiontech configured? as a router ? where it gives IP addresses? (192.x.x.) or bridge where it gives a public ip??

 

by: Craig_200XPosted on 2007-02-05 at 13:04:51ID: 18471280

mclarkdatasimplicity.,

do these suggestions help you? can we close this as a solution?

thanx

 

by: mclarkdatasimplicityPosted on 2007-02-05 at 16:27:38ID: 18472594

Dear ElrondCT and Craig_200X,

Thank you so much for trying to help. Unfortunately, I was never able to get the laptop to connect wirelessly to my DSL modem, so I went back to the drawing board and call tech support for my new router. It had not been able to connect to my modem either, but the folks at Netgear had me change all my connections from 192.168.0.2 for example to 192.168.10.2, etc. (changing all the 0's in the 3rd box to 10's) and finally my router was able to connect to the modem. Then I was able to finally connect my laptop to my router, and I'm in business.

Thank you both so much for your help. ElrondCT, your suggestion of setting up static IP never did work, but it seemed like an excellent solution, and your directions were impeccably clear. Craig_200X, you asked good questions that I didn't get a chance to answer. I'd be tempted to give ElrondCT 400 pts and 100 pts to Craig_200X, but I don't know what the proper protocol is on things when I wasn't able to actually fix the problem using these solutions, despite your valiant efforts. What do you folks suggest?

Thanks,

m

 

by: ElrondCTPosted on 2007-02-05 at 17:37:48ID: 18472905

I'm glad to hear you got your problem resolved. Since our ideas didn't solve your problem, you're entitled to a refund of the points (we won't feel slighted). To do that, see the instructions at http://www.experts-exchange.com/help.jsp#hi70. If you want to give us points for trying, we won't turn them down! It's totally up to you.

 

by: Craig_200XPosted on 2007-02-05 at 19:21:06ID: 18473360

:))

whatever is easier for you.

 

by: mclarkdatasimplicityPosted on 2007-02-07 at 20:44:33ID: 18491239

Thanks so much to ElrondCT and Craig_200X for working so hard to correct the problem. Sadly, I was never able to figure out why my DSL modem wouldn't assign an IP address to my laptop. Eventually, I was able to get the router working and bypassed trying to fix this problem. But these two Experts were very helpful, so thank you!

M

 

by: ElrondCTPosted on 2007-02-08 at 06:31:25ID: 18493821

Glad you got it resolved. Thanks for the points.

20120131-EE-VQP-002

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