Question

Dell wireless client vs linksys router

Asked by: RIHD

I have Dell D610 with built-in wireless.  and a linksys 4 port/wireless router for my home network.  I'm on XP SP2, running the dell wireless client released March '07.  My home network is WEP enabled 128 bit with a 14 ascii character key for encryption.   My laptop will NOT connect to the my home network.   It works with a linksys wireless pc card. . but not my internal dell card.  any ideas?

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Asked On
2007-05-07 at 08:50:57ID22556892
Tags

dell

,

wireless

,

linksys

,

router

Topics

DSL Lines / Cable Internet

,

Network Routers

,

Network Cards & Adapters

Participating Experts
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Comments
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Answers

 

by: pseudocyberPosted on 2007-05-07 at 09:58:15ID: 19044044

You might have the wrong wep key configured into the built in client.

 

by: RIHDPosted on 2007-05-07 at 11:03:13ID: 19044571

No, its the right one.  I know it by heart.  but the dell client asks for an 8 to 13 character key.  what settings should I use in the client to make my key work?

 

by: pseudocyberPosted on 2007-05-07 at 11:40:29ID: 19044870

Maybe make sure the same settings are used - say 64 bit vs. 128 bit.

 

by: RIHDPosted on 2007-05-07 at 12:41:16ID: 19045384

The dell client does not have a setting where you choose the level of encryption.

 

by: pseudocyberPosted on 2007-05-07 at 12:45:31ID: 19045429

Hmmm.  I don't know, just guessing - same capabilities - A/B/G?

 

by: Pau1WHPosted on 2007-05-07 at 15:33:45ID: 19046445

Is there any reason why you are using the Dell client? Could you not use the built in Windows XP SP2 configuration utility?

(Right click on Wireless Network Adapter, Properties, "Wireless Networks" tab. Select "Use Windows to configure my wireless settings"

Cheers
Paul

 

by: dragonjimPosted on 2007-05-08 at 07:27:32ID: 19050064

You selected the correct encoding schema (hex vs. decimal vs. binary). My Dell card software had the capability of defining which format I entered it in.

 

by: giltjrPosted on 2007-05-08 at 09:57:28ID: 19051376

Umm, you sure you got the right WEP key.  

A 64-bit WEP key uses 5 characters
A 128-bit WEP key uses 13 characters
A 152-bit WEP key uses 16 characters.

Are you sure you not using WPA-PSK?


 

by: fwecoadminPosted on 2007-05-09 at 23:21:58ID: 19063006

First, I would point you to the doc on WiFi for that particular laptop : http://support.dell.com/support/edocs/systems/latd610/en/ug_en/wireless.htm#wp1134874

Next there are some simple things that are often overlooked.  I would check to see if there is any physical switch or button that would toggle the on board WiFi on/off and set it to on.  My sales guys always forget this.

Encryption standards and keys are an obvious consideration if they have been selected.  I'm sure you know to match them.  

I can not tell if you can see the SSID or not by your description so I have noticed that when initially connecting to a new router if the SSID is hidden, even if you specify what it is on the client, it will not find it.  To correct this I just set the router to broadcast and sniff it out and connect then after the connection is made I hide the SSID again.  This may not be reliable, and require this method over again as needed.  

Make sure there is no MAC authentication list.  If this is a new device you would have to authorize the new MAC address on the router.  Though in this scenario you should still see the SSID even though you can't connect.

I would also make sure the router and the intergrated wireless nic are using the same bands; B, G or whatever.  Sometimes the routers can be configured for B only, G only or both B and G.

I would work backwards on the router setting it to the easiest access with no encryption, no filters, no hidden SSID, allow DHCP.  And see if you can connect in this manner.  Then turning on security one by one and seeing if the connection still binds.

If you still can't connect with the easiest settings then are you are able to connect to any other wireless access points to determine if it is actualy the Dell or not.  You may try bringing it to a Hotel, Library or Coffee House where they have free WiFi and try to connect there.  If you can connect there it may be the router that is getting goofy on you and need to factory reset and reconfigure.  Although I would only do this as a last resort because it's such a pain to reconfig sometimes.  I've seen stranger things happen and have done this before.  

I have also seen problems with a Dell laptop last weekend trying to connect to a Linksys BEFW11S4 though the laptop was running Vista.  If yours is the same there may be issues with that unit and out of box WiFi config from Dell.  

If the intergrated WiFi is a bit buggy on the Dell then you are on the right track with selecting a PCMCIA solution here.

 

by: RIHDPosted on 2008-05-28 at 13:39:45ID: 31407293

As it turns out, it was a combination of the type of router and the Dell software managing the wireless client.  I used this solution as a guideline and got it to work.  

20120131-EE-VQP-002

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