No, its the right one. I know it by heart. but the dell client asks for an 8 to 13 character key. what settings should I use in the client to make my key work?
Main Topics
Browse All TopicsI have Dell D610 with built-in wireless. and a linksys 4 port/wireless router for my home network. I'm on XP SP2, running the dell wireless client released March '07. My home network is WEP enabled 128 bit with a 14 ascii character key for encryption. My laptop will NOT connect to the my home network. It works with a linksys wireless pc card. . but not my internal dell card. any ideas?
This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.
Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.
If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.
Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.
Access the answers to your technology questions today.
30-day free trial. Register in 60 seconds.
Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Try it out and discover for yourself.
30-day free trial. Register in 60 seconds.
Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.
First, I would point you to the doc on WiFi for that particular laptop : http://support.dell.com/su
Next there are some simple things that are often overlooked. I would check to see if there is any physical switch or button that would toggle the on board WiFi on/off and set it to on. My sales guys always forget this.
Encryption standards and keys are an obvious consideration if they have been selected. I'm sure you know to match them.
I can not tell if you can see the SSID or not by your description so I have noticed that when initially connecting to a new router if the SSID is hidden, even if you specify what it is on the client, it will not find it. To correct this I just set the router to broadcast and sniff it out and connect then after the connection is made I hide the SSID again. This may not be reliable, and require this method over again as needed.
Make sure there is no MAC authentication list. If this is a new device you would have to authorize the new MAC address on the router. Though in this scenario you should still see the SSID even though you can't connect.
I would also make sure the router and the intergrated wireless nic are using the same bands; B, G or whatever. Sometimes the routers can be configured for B only, G only or both B and G.
I would work backwards on the router setting it to the easiest access with no encryption, no filters, no hidden SSID, allow DHCP. And see if you can connect in this manner. Then turning on security one by one and seeing if the connection still binds.
If you still can't connect with the easiest settings then are you are able to connect to any other wireless access points to determine if it is actualy the Dell or not. You may try bringing it to a Hotel, Library or Coffee House where they have free WiFi and try to connect there. If you can connect there it may be the router that is getting goofy on you and need to factory reset and reconfigure. Although I would only do this as a last resort because it's such a pain to reconfig sometimes. I've seen stranger things happen and have done this before.
I have also seen problems with a Dell laptop last weekend trying to connect to a Linksys BEFW11S4 though the laptop was running Vista. If yours is the same there may be issues with that unit and out of box WiFi config from Dell.
If the intergrated WiFi is a bit buggy on the Dell then you are on the right track with selecting a PCMCIA solution here.
Business Accounts
Answer for Membership
by: pseudocyberPosted on 2007-05-07 at 09:58:15ID: 19044044
You might have the wrong wep key configured into the built in client.